Edible Arrangements

This is the absolute worst Edible Arrangements I have ever been to & possibly the worst customer service I have ever experienced. I called to ask about strawberries, Kathleen told me they were available to pick up without having to place an order. I go there at 4:58 and the guy was locking the door as I got out of my car. I stood there and knocked 3 times and called, eventually I am let in & he told me they are closed. I said, but your hours say 7? He told me there was a call out, cut off was at 5 to make same day orders and that whoever I spoke to on the phone early in the morning probably neglected to mention that because they didn’t think «id take this long to get there» & rudely told me to check the website to find this information. Anyways, I told him I just wanted strawberries and I pointed to the ones in the case and said can you just box those up and he said those are samples want one? & I told him no I just wanted them to go and he told me they were bad. So you offered them to me? He was so rude telling me he wasn’t going to make me anything, that they were closed, which technically you weren’t because it was only 5 not 7. And even if cut off was 5, I got there at 458 but you had locked your doors. I could have still ordered because it was in fact before 5. I asked for the information for the owner, he refused to give me a number, email anything because he didn’t want to be fired & «had rent to pay.» I talked to corporate, who has been the only positive experience from this because the were fast acting and very nice. They told me that they aren’t allowed to give out personal info for owners, but that a store email could be provided and an email is something that was refused to me prior by the employee. I received a call from the store, Kathleen specifically & she down played the situation like it was my fault. she offered a discount and then after the conversation continued she offered free strawberries, which I declined. I had traveled to that location, got lost, and it had been the 3^rd place I visited. These strawberries were for a friend after surgery and I’m very disappointed that I didn’t get them. I acknowledge the fact she tried to fix it today but it’s too late. Also, on the phone she told me that yesterday was the past and can’t be undone… Yeah, but it should have never happened. I still have not talked to the owner like I have asked for twice now. Avoid this location and it’s terrible employees.

My friends got me a basket from here for my birthday. It was awesome I always wanted one so I was thrilled to get it. They tried to deliver it but I wasn’t at home at the time so they called and left me a message and I went to pick it up later. They are a little pricey and you have to eat the fruit fast but it was soooo good!

I LOVE Edible Arrangements. We recently received a chocolate covered strawberries gift delivered from the York rd. site. The strawberries were really good. Plump. Juicy. Fun. My only trip up was that the name was spelled wrong, but who cares when there are chocolate covered strawberries involved!