Enterprise Rent-A-Car

I had rented a car through Enterprise for 17 days as a result of a car accident. I rented it at my local location (Eastern Avenue) and they were nothing but friendly, helpful and professional. My car was being serviced at the Jerry’s Toyota which is on Joppa right near this location. I called the Eastern Ave location that morning, and they told me that I could either 1) leave the car at the body shop and Enterprise would pick it up, or I could take it to the 2031 Joppa Road location. #2 was the favorable option since I was told that if I left it at the body shop, I would forgo being present for the damage inspection. I confirmed the address with my Enterprise rep, and he told me he would call ahead to make the arrangements and call me back if there were issues. I heard nothing, so I assumed everything was fine.
At the Parkville enterprise, I encountered a very rude manager who told me that he «really wasn’t supposed to» take the car back at that location and that the person I talked to «must have been confused» with the other Parkville location. He insisted several times that I just leave the car at the dealership, even though I stated clearly that I’d like to be present for the damage inspection. After several minutes of back and forth, and trying to figure out what to do, I said «Are you telling me to leave here and go to the other location?» He said they could take the car back there, and again made sure I knew what an inconvenience it would be for him.
They are only getting two stars because the other two folks who I dealt with there were very friendly, helpful and professional. The manager just couldn’t be bothered with helping me, and not only tried to refuse to take the car back, but failed to offer alternative solutions in the meantime besides the one I specifically said I was not interested in. I would use another enterprise location at all costs.