Extra Space Storage

Enter into an agreement with Extra Space Storage and you’ll experience increases every several months, starting at about the 5-​month mark. These increases will equate to about 30% per year.
My original agreement was for $ 75 per month back in November of 2013. In December of 2015 it was raised again to what is now $ 120 per month.
This particular location allows people to smoke in the facility and live in their storage space. The people right directly across from my unit had a setup where they would sit and watch TV in their storage compartment.
I’m still there, but will pay the cost to relocate my stuff sometime in the next 60 days.

We’ve rented a space almost since this location opened. It is generally clean, modern and a good location for us. Since we are a business, we were given 24-​hour access, which has been great because we often have evening jobs and need to return equipment late night.
Sunday night at 11:30 pm, however, we were unable to access our storage unit. My husband had been performing with his band that evening and we had a truck-​load of heavy equipment to store. He has a bad back and I have a bad shoulder, and neither of us should be lifting, but we didn’t think it would be an issue because all we were doing was taking the equipment down out of the truck. When we couldn’t get into our storage unit, however, we had to carry the equipment up the stairs of our row house and stack it in our living room overnight, then hire someone to help move the equipment back into storage the next day. My husband injured his back in the process and spent most of the next day in bed. The manager admitted that the settings had been set incorrectly on our account, which is the reason we didn’t have 24 hour access when we needed it. However, they were unwilling to give us a reduction in rent for the month to reimburse us for our extra expense, inconvenience and suffering. We are pretty angry and are now looking around for alternative storage options.

Helpful and attentive staff, from reservation to check in. Impressive customer service, both on the phone, and in person. Very interesting people as well.
The movers who were moving people out leave much to be desired. They may be physically tired, but that doesn’t mean you should be careless when it comes to sharing crowded space. Older red pick up truck, about 8 foot high with several poles stacked horizontally across the top, with 3 mover guys connected to it, were the accidental or intentional reason for damage to my car that exceeds the amount of money I would have saved in renting there.
Remember that storage spaces require insurance.
Good experience with the staff. Bad experience with customer-​neighbors and their mover-​guests.

The location is convenient to the 21 230 area. Cleanliness is so so, from what I recall the gal who assisted me mentioned the staff was in transition which may explain the messiness. 3 stars for her being super helpful and working solo the day I rented my storage unit.

Terrific customer service — made the rental and use very easy. I heartily recommend!

Very clean and excellent managers. We stored our belongings here for about 3 years until we moved into a bigger home. Easy access after hours and always felt secure. Thanks!