Falls Road Running Store

Skip the Foot Lockers and Dick’s and their stoner employees and come here for high quality pairs of shoes that are fitted to your stride and foot shape. I bought a nice pair of Nikes for dudes that have high arches. No one sells those! What don’t you understand people?! Geez.

I went here a few years ago to get help with buying my first pair of true running shoes (something not from Sports Authority where I had no idea what I was buying). The service was amazing. Fast forward to today when I brought in my Dad who is just getting into running. The employee, Miles, spent so much time with him to help him decide on the best pair of running shoes. True, there are rarely discounted prices at this store so you will spend a good amount, but once you know what you’re buying you can buy your next pair of running shoes elsewhere.
To understand the best pair of shoes for a beginning runner, personalized for your feet, I highly recommend this store and the service they provide.

My fiancé recommended this shop and always a fan of supporting local businesses rather than the huge machine stores I decided to scope them out.
I’ve been a distance runner since high school, ran competitively in college, and recently needed some new shoes to help kick start getting in shape again. I know which shoes I like and what works best for my foot size.
I walked in and there was a middle aged female customer and myself in the shop (no Black Friday crowds here). The owner of the store was helping the other customer and shortly thereafter I was assisted by Meg D.
Meg was helpful and knowledgeable, bringing out several sneakers for me to try on. In the end I stuck with my typical brand-​Nike, because I liked the lightweight feel as well as the aesthetic of the shoe.
Once I am back in running shape I will probably return to the shop and find a sturdier shoe.
I ended up buying the Nike Free 5.0 shoe ($ 100.00) and a pair of $ 13 Swiftwick Aspire running socks.
The prices are standard for any running boutique store. They encourage you to try the shoes while on the treadmill, which is easier than running around the store or outside.
Overall very pleased with the customer experience here. Parking is available in front of the store (the shop itself is kind of tucked behind other buildings and a bit tricky to find at first).

Haven long given up on being a runner, I was encouraged by my physical therapist to «get NEW SHOES IMMEDIATELY» b/​c of a reoccurring ankle and knee injury. I asked them where they thought I should go and they named a lot of places including here.
So I went, and I was again pleasantly surprised. After checking out my gait and the tread of the shoes I wore in, the sales guy brought out a plethora of possible options. I ended up trying on 6 DIFFERENT types of running shoes and at no point did he rush me or appear frustrated at my ambivalence. if anything, he encouraged me to get on the treadmill, walk out side, do a little jog and so forth.
In the end, I couldn’t totally commit, so I bought a new pair I felt almost convinced about because they let you bring them back w/​in 2 weeks (as long as you don’t go do a Tuff Mudder in them or something crazy). When you spend that much money on a pair of shoes, it’s nice to know you aren’t stuck just b/​c.

Great running store, every time I go In im always helped right a way. They have a excellent selection on shoes at the store. The prices seem to be about right for the product they sell and i have always been fitted right when i comes two shoes.

This place has always treated me very well. They are always willing to help. The prices seems right on par with what they should be. If you got there you are bound to find a deal if you look around.

Overpriced. Lacks of customer services. I have been there during club meetings and they are helpful then, I guess because they have to impress a lot of people. If you come alone, good luck with that. They checked my stride and I must say they gave me a neutral shoe, but they told me that I do not pronate, which ends up being wrong after I had my feet scanned at the doctors with 3d imaging. So, you make your own deductions from there.

I was a running newbie and decided to come here to purchase my first pair of decent running shoes. The staff was quite knowledgeable and friendly and helped me find a great pair of Brooks.

I have to say that I am not a professional runner nor am I built like one. Now that I am older and my body has been pretty much beaten up from playing rugby for many years there are only so many sports I can participate in and running is one of them. I do it for 2 reasons: 1. My wife runs marathons and half marathons and a lot of them. 2. It is the best way to feel good, stay in shape, and drop the LBS. I enjoy running some races, mostly the 5k and 8ks, anything longer than that and I get bored. Plus these races I can really push myself for personal records every time.
I always tell my wife that there are many sports people can be arrogant and unwilling to encourage others to try it. In college and out of college, playing Rugby you never tried to deter people from playing because you want the sport to grow and you want to get the word out there that it is a fun and enjoyable team sport. Contrast that to running. In my opinion it is the snottiest sport out there. Go talk to a runner that is fairly competitive in the sport and tell them you like to run half marathons or something like that and they will most likely respond with a smirk or rude look like «Really, you??? Why bother?» That is the feeling I get when I go to this store. The customer service here is terrible and people that work here are really arrogant. I get it, you are a good runner and I should apologize for coming to your store to buy shoes to run. Sorry to inconvenience you because I am not an «Elite Runner». If you are looking for help or ideas about a new shoe because running shoes change quite often, don’t come here. I have been here 3 times and each time I had to go search for someone to help me and they offered really no advice on the style of shoe I was looking for.
I guess I was always spoiled in VA. We frequent VA Runner which is in Fredericksburg, VA and they treat you like a customer and a human being and even if they are faking it, which is fine, they will show excitement towards your interest in running. Even though I have to drive to VA for a solid pair of running shoes and not feel like I am an inconvenience to someone, I will not be coming back to this place again.

Horrible customer service. I walked in recently, and found the staff sprawled out in the middle of the show room floor, eating lunch, just staring at me. Um, a hello would have been nice. Then I asked where I can go pick up my race packet. After muttering a few words, one of the staff pointed to this ridiculous yellow tape line on the floor that led down to a basement area; it was so bizzarre, and I really wish someone would have had the decency to put down their sandwich and help me for a second. No one smiled or paid attention to me, and the sales staff seemed more concerned about their sandwiches than their customers. I felt overlooked, with their flippant attitude, most likely because I didn’t fit the hipster stereotype.
Also, I tried to talk to the owner about a race event, and how I think he could have worded his emails a bit better. I was polite, and gave concrete examples. He had a really combative and sour attitude to my constructive criticism (concerning his unprofessional, snarky, and obnoxious email writing). He wouldn’t let me leave the conversation – he was defensive. A good business owner would have just said, «I appreciate your comment. I’ll put it into consideration» (and curse me out later if he wanted to, after I left) – instead of trying to «prove a point» with me, and talking down to me because I wasn’t a stereotypical hipster person.
I was even in there to try and pick up a few things, as I try to support local businesses. It is really unfortunate that this type of business and attitude is acceptable in Baltimore (because of the small market) – and further perpetuates the «Baltimoron» stereotype.
A smile and a hello go a long way, folks. Customer service 101.

I went in one morning while I was waiting for the nearby tri shop to open. I asked if they had any tri suits and they informed they didn’t. I said that I knew it was a long shot but thought I would give them a try while waiting for the nearby tri shop to open. Even mentioning the other shop put them in such a defensive mood that when I said «well I’ll look around because I need new shoes too,» I was told that maybe I should just go to the tri shop for my purchase… Ouch! I still gave them two stars because I have made some small purchases from them in the past (race belt, kinetic tape, etc) and they do support a lot of the runs I do but I certainly will try to avoid them as much as possible when it comes to interactions I need assistance with.

Used to love FRRS. It was great when they had charismatic folks like Timpson working there. It is a bit less friendly now. Nevertheless they do care about running and getting the right sneakers on your feet to properly support knees/​back/​pronation or ankles as desired.
Mention a price and they will bring out select shoes at that particular range or even better will ask «Jim», the owner, if the price can come down and more oft then not, they will knock a few bucks off for you. You are always offered a chance to take the shoes out for a test run in the parking lot which is extremely helpful when comparing shoes in a particular category e.g. trail, cross-​train or pavement only. And they used to keep an extra stash of bargain basement items, literally in the basement, as clearance sale products that you can really get great deals on. All in all a great place for runners.

And in conclusion…
I bought a pair of running shoes here. The staff was very helpful and recorded my walking, etc. I paid $ 130 for a pair of shoes that sells online for $ 105 (at the time) but the extra $ 25 was VERY worth it to get the perfect shoes. I could definitely tell the difference.
I would advise anyone to go there for at LEAST your first pair of running shoes.
Note:
If you are looking for pretty pink Nike’s or some kind of stylish garbage, this isnt the place for you. This is a running store for people who are going to exercise, not just buy matching shoes for your ghetto outfit to look all cutesy at the gym. If that is the case you are better off going to Dicks, because that is what you are.

I had a wonderful experience purchasing running shoes from a running store for the first time. The level of expertise provided by the staff and the individualized customer service is remarkable. I feel confident that the shoes that I purchased will serve me well. I would recommend anyone who runs with some regularity to check this place out. I definitely got an education and my friend who accompanied me was also really happy to get an earful that he can apply to his next sneaker purchase.

This is a local business that really tries their best to cater their clients. i have been here on several occasions and they have always been so friendly. they have a cool machine that you can step on to analyze where the pressure on your foot is. they watch the watch how you walk/​run and then bring out a bunch of shoes for you to try on. they have a treadmill that you can run on or you can go outside if its nice. they have a vast selection of running shoes, clothing, and energy snacks. they really try to listen to what is best for your running needs. i have been to other running stores also, but this is the only one that i always go back to.