Fleet Feet Sports Baltimore

This is hands down the best customer service I’ve had in years! I read about them in RunnersWorld and they’re ranked in the top five in the country. I called ahead of time and the gentleman that answered and was really helpful and honest. When I got there Karen helped me and she was awesome! I’m a novice runner, but I felt really welcome.
She measured my bare feet and checked them for callouses. I discovered I should be wearing a ½ bigger and how long a typical running shoe lasts. She did a gait analysis (how your foot moves) in a neutral shoe. Then she brought out three shoes (that’s all I wanted to see) and watched me jog in all of them. She even took them on and off for me! What that has happened to me in a shoe store in decades! She even gave me a calf massage bc of my shin splints!
Every product she recommended she explained, but I didn’t feel like I was being «sold» just informed by a really knowledgeable person-​not pushy and super trustworthy.
The store is immaculate and smallish, which is nice because it’s not overwhelming.
The shoes I bought are so comfortable, beautiful, and what you’d expect to pay for a decent running shoe. If you want AMAZING customer service, that doesn’t seem to exist anymore you should visit this store.

My family lives near here — so I always wait til I visit to get a good pair of running sneakers. I won’t go anywhere else. The staff is friendly and knowledgeable. You will not find a better store or group of people! Not only do they have shoes but plenty of programs for runners of all different experience levels. My family never ran before going to Fleet Feet. Since the first visit they have been trained and running marathons with Fleet Feet’s help and support.

Fleet Feet Baltimore has been recognized as one of the top running stores in the country. They offer personalized service and are truly experienced in fitting running shoes. They treat their customers as family. The store has outstanding programs that have allowed many novices to begin a life long running program. Experienced runners serve as mentors. These programs helped me to run my first 5K. I then progressed to a 10 K, have run many half marathons over the years, and even one marathon. The owners, staff, and customers are one big family.

Fleet Feet of Baltimore is my goto store for running shoes and apparel. All of the staff are extraordinarily knowledgeable, helpful, attentive, and patient. Unlike the «big box» stores and discount shoe outlets, the people at Fleet Feet Baltimore know how to fit shoes. They take the time to understand your individual needs, and can fit even the most difficult cases. I have always been totally satisfied with my purchases, and consider Fleet Feet of Baltimore my running shoe home. The shop is small, but not too small. You always get personalized attention, and the choices and options are great. The owners really know how to keep their stock balanced, and somehow always carry the latest in running shoe technology. Even when I don’t need new shoes, I will stop in to check out their sales — you can pick up some amazing bargains!

I’ve been wildly addicted to the Fleet Feet experience for almost 2 years now. If the caring, exceptional service and products wasn’t enough, the fact that proper fitting shoes and hydration gear has motivated my husband to run the Disney Wine & Dine half marathon with me in November surely is! I feel better in my 50’s than ever! Plus running clothes are the cutest!!!

Great Customer Service! Was treated special with my shoe fit. Purchased a new pair of running shoes and was very happy with my experience. Also purchased socks and some nutritional items. Great store and the employees were very helpful and pleasant.

I went to this store because my sons podiatrist recommended them for socks. The staff was friendly the prices were high but excepted. My problem came when I paid I believe it was the owner for my sons socks with cash placed in his hand. He then put my change on the counter :\ who and why would anyone do such a thing. That was extremely rude and I will NEVER RETURN TO THIS BUSINESS EVER AGAIN!!! I won’t even speak on why I think he did such a rude thing but I believe I know why. Be a business owner and be professional at all times.