Hertz Rent A Car

Reserved a car for my return trip home to the city. Airport Hertz was nearly triple the rate so just skip the 200 – 300 $ up charge and take an über downtown. Jamal Byrd is possibly one of the best service men I’ve dealt with and I travel often. My car was ready, clean, filled up (which I’ve rented from enterprise before and gotten a car on E), and with the USB hook ups I requested. Upon returning it to Hertz a quick walk around and checking of the miles and I was on my way back to California. Again big thank you to Jamal Byrd.

I rented a Toyota Yaris 9÷2÷15 When I called to reserve a car, I was quoted the rate with insurance included then the weekly fee. I did not appreciate the rep adding services, before discussing with me. I got the car and It was FILTHY, I took video to verify. The interior of the car was not wiped before I rented it. It had visible liquid splashes on both doors, scratches near the ignition and driver door, the dashboard was dirty. The console section was nasty.

I use hertz all over the United States and this has to be the worst location I have ever rented a car from.
Horrible, lazy customer service.
I had to pay more for a car because they no longer had the style I reserved and then I got a car that clearly has been in 4 different accidents.
I hope hertz corporate is aware of how bad this location and how it hurts their brand…

Came to Baltimore airport to pickup a car that my wife had prearranged. During the reservation which was made weeks in advance, my wife had a coupon (not a discount, but a voucher same as cash) that was to be applied towards our car rental. The Hertz rep said we could not use the «pay now» option (which was lower priced) since we were using a voucher at the time of pickup. He assured us there would be no problems using the voucher once we arrived at the airport. So we had to settle on the higher price up front to be able to use our voucher at time of pickup. Well what a shock it was to find out that they would not allow us to use the voucher at the car terminal. The Hertz rep was rude, and kept going on and on about what a great discount we were receiving. I dont know what planet this guy was from, but a small SUV at $ 80 a day is in no way, shape or form a discounted rental. I rent cars frequently at twice this size for $ 35 a day. In fact, another member of our party rented a Yukon XL at roughly half the daily rate of our Hertz SUV. Our rep was rude, impatient, and injected so much double talk that my wife and I were both thoroughly confused as to what the heck was going on. We reluctantly signed the papers, and were on our way because we were now late and we were tired of arguing with this person about what our rental was supposed to be costing us. Our second shock came when we found out we were charged over $ 200 above the amount that we thought we were paying. And going online to check and verify prices was pointless, because these people change the prices minute by minute. I checked our same rental for a 10 day period, and received 10 different quotes ranging from 450 to over 800 dollars. On one quote, the price of extra days was $ 29. On another quote it was $ 81 a day. If ever there was a form of legalized thievery, this is it. How in the world can a company get away with this type of behavior? We spent the next several days of our vacation trying to call Hertz’s customer service number to get some sort of answers or satisfaction, but always received a message that there was no representative available at this time. Wow… stellar service. This is NOT how you earn customers. One of the most dissappointing car rental experiences I have ever had.

I am back again! My last review was 2÷24÷2014 and today is 4÷8÷2014 and yet and still not resolved spoke to the manger twice, still not resolved… Next step BBB!

I prepaid for a compact car. I arrived and was given a full-​size car. I told my rep at the desk I would be driving about 400 miles and need a fuel-​efficient car. Andy the manager jumped in and said he can’t do anything. That at least he saved me a car. By his estimates, a compact gets only 10 more mpg and said that a 10 mpg difference was nothing. I also reminded him I had prepaid. He said he didn’t see the importance. I explained that since I already paid over a week ago, he had advance notice that I was certain to arrive to pick up a compact. He said if I don’t want the car, he would be happy to cancel my reservation, but offered no other solution or compromise. Then he and the rest of the staff ignored me as I remained standing at the counter. I reluctantly accepted a full-​size car since there wasn’t time to find an alternative. I won’t be returning, surprised by this experience at a Hertz.

This was the worst rental experience so far! Not very well trained/​knowledgeable, staff, not customer service oriented! Really BAD! I think headquarter of Hertz should reconsider the current operational management at this location. Very inconvenient process of returning car, no drop-​off key box, overcharge, I wouldn’t recommend this location!

We came here to rent a car for our NOLA road trip. The price for a standard car was cheaper than it would have cost me to rent a subcompact at the airport for the same duration of time. I’m not really sure how that works. Anyways, we picked up the vehicle after a brief wait and was on our way.
By the time we hit Atlanta GA, we were experiencing some problems with the car. The tire pressure was underinflated and the change oil light was on. We decided to do the right thing and bring it to a local Hertz to trade it for another standard size vehicle. They did not have one so we were stuck with the option of waiting a couple of hours for them to change the oil or pay an additional $ 10 for and upgrade to the SUV. A little disgruntled at the lack of options but knowing we really need to be on our way, we went with paying the extra $ 10 p/​day.
Shortly after driving the SUV, we realized we made a big mistake. That thing sipped gas faster than I can down a beer. It was a good thing gas was a tad cheaper down south. In any case, we were not happy about the switch up. When we arrived back to the Hertz in B’more, we voiced our complaints to the fellow manning the shop. He listened patiently and made a phone call to his supervisor. He then took off the extra $ 10 p/​day the other guy charged us and apologized for the inconvenience. Now that is customer service at it’s best.

Non-​airport locations are never as fast or efficient as the airport locations. This applies to almost all car rental companies. But, this location takes the cake for slooooowest service. It should not take me 35 minutes to return a car.