Home2 Suites by Hilton Baltimore Downtown

Great hotel. Full kitchenette, clean, attractive room with a pull-​out sofa, free wi-​fi, a little convenience store in the lobby, and very pleasant people at the front desk. Valet service was fast and friendly. Will definitely stay here again.

I had mixed feelings about this place. The location is great. in the middle of Mt. Vernon, with lots of bars and restaurants within walking distance, but there’s no parking garage. I had no problem parking on the street, but I had a guest who did.
Since I have Hilton Honors, they gave me a late checkout, and I got a free bottle of water with a snack from the little store area, which was nice.
The room was huge, but what other people say about the bed is true. kinda small. I like the well-​stocked kitchen. The blackout screen that you can operate with a push button was fabulous.
For some reason, they put me in a disabled-​accessible room. I thought that was kind of odd, esp since there were regular rooms on my floor that seemed to be empty. I had tons of railings in my bathroom and a secondary shower nozzle.
In the morning, the alarm clock went off at 6am, which was really annoying. Even more annoying. one of the rooms next to me also had an alarm going off at that time. When I called the concierge, though, they sent someone right away to turn it off.
The bed was pretty comfortable but the A/​C was too cold, no matter how I adjusted it.
Also, I was a little annoyed that housekeeping knocked on my door at 11am despite me having been guaranteed a late (noon) checkout, and despite the fact that I had a «do not disturb» sign on my door.
Not sure if I would stay here again.
Forgot to mention, the people behind the desk were super nice.

We stayed here for an entire month so we were definitely able to get a feel for the hotel.
It is convenient, but if you have the option I would recommend staying elsewhere.
Pros:
–good location downtown with quick access to Inner Harbor/​Fells Point and many restaurants
— decent sized gym
— laundry facilities
Cons:
— I’m not sure if the hotel is understaffed or the current staff just doesn’t do their jobs well, but there were a number of issues with the service. The examples are as follows:
1) several times (not once or twice) they ran out of breakfast items far before 10am and they were not replaced. The dining areas were a complete disaster with used plates everywhere and not a staff member in sight.
— speaking of breakfast, the breakfast is really underwhelming. The exact same thing is served every day: oatmeal or grits with toppings, cereal, bread, waffles and some type of pre-​packaged breakfast sandwich
— BEWARE of the toppings as I believe they are not replaced often. The brown sugar was rock hard and could not even be scooped out of the bowl– I had to request for new brown sugar.
2) in the gym, there is a place for wipes and they were not once refilled during out stay, which is pretty unsanitary and disgusting. I requested several times for them to be replaced and it never was.
3) The only option for parking here is to valet. Getting your car can take 45+ minutes so be prepared to wait… a LONG time.
4) the same goes for the water dispenser in the gym. It was empty several times and I asked for it to be refilled. It was rarely filled.
5) the common bathrooms were normally either out of paper towels and/​or soap (another disgusting and unsanitary display)
6) housekeeping did a very bare minimum job (dirty towels would not be removed, sheets and duvets were not regularly cleaned) and the room overall felt very dirty
Overall we were pretty disappointed with our stay and will not be returning.

We stayed here for 3 nights while visiting family. The hotel was clean and inviting. The staff was very friendly and accommodating to any/​all of our needs. Each time we came into the lobby, we were greeted right away with a very friendly voice!
We used the valet service for our car and they were very quick each time we called for service.
The rooms were very clean and straightened up each day that we were there. They even changed the towels each day, even if we left them hung up to dry, which was a nice surprise!
The only thing that might need improvement is the breakfast service, if you got there within 20 minutes of closing there wasn’t much of a selection as far as breakfast sandwiches or oatmeal… but the early bird gets the worm, do we need to make sure we are there earlier next time we stay.
The hotel is easy to get to and close to a lot of the main Baltimore attractions.

It’s not a great hotel, but’s a good one and it was perfect for my recent Christmas visit to see family in Baltimore. Edward L. redeemed his HHonors points and picked well for us.
The room itself is large and well appointed. I get the feeling this building was converted to a hotel from studio apartments or a medical building. If so, great reuse of the space. We didn’t need or use the kitchen during our trip, but the appliances were new and even included a dishwasher. I guess that’s why they call it Home2 because it’s sorta like your home, too.
I like the fact that the building is a narrow highrise because there aren’t many rooms on each floor and the elevator is pretty fast. Parking isn’t ideal and I’d prefer an attached parking deck, but they do a good job running valet service ²⁴⁄₇ and there’s a lot of metered street parking available, which was surprising because in most cases like that you’re fighting for limited spaces, high rates, and inconvenient time limits. This neighborhood doesn’t seem to have those problems. We didn’t try it, but I’d encourage hotel guests to consider street parking because I think it’s a really good alternative.
Location is always important when traveling from out of town. We were 20 minutes to family gatherings and about 5 minutes from Horseshoe Casino. I’m glad that was there because there were torrential rains every day, all day during our trip and being able to escape inside to the adult arcade was fun. Plus, Oriole Park at Camden Yards, M&T Stadium, are all within walking distance.
Our 10^th floor room had a great view toward the monument that was decorated with Christmas lights from top to bottom. You can also see out toward the Inner Harbor area. Oh, and free wifi! Just connect to «attwifi» or «HHonors» and you’re set.

Excellent! Wonderful staff. Great room with kitchen — modern and clean. Nice fitness room with laundry. Delicious breakfast. One complaint — the iron was chincy. Otherwise a wonderful home away from home!

Inexpensive and clean rooms but on the top floor the street noise was still a problem and heard the neighboring room’s alarm clock.

I had stayed at one of these properties when I was in San Antonio for business. I had many choices of hotels to choose from at even lower rates but decided on this one because they provided transportation to my events. Next time I will stay further out and just rent a car.
I was able to catch the van out without incident a couple times but had problems getting rides in. I called and was told someone was coming. Called 30 mins later and was told they had already been out. I was in the same spot watching and no one had come through. They sent the driver back. He said he was picking up me and another person and he had «waited 15 mins». I had been outside all the time and the van is easy to spot. I even told them where I was when I called in. I asked him «So you just left me?» He apologized.
The next time I was told someone was on the way. Another guest recognized me from staying at the same hotel. We were out there about 20 mins. They called and were told no one was coming due to traffic and to just call a cab. (1)Why wasn’t I told the same thing? They had my room # with my contact#. Why didn’t anyone bother to contact me as a courtesy?
Another time I called, I was told the van was out and to call a cab. The van was at the site when I got there. My visit was mediocre at best. The staff seemed to have attitudes at time too. This by far was one of the least pleasant visits I have had at a Hilton property in all my years of traveling.
Will definitely stay elsewhere next time. Very disappointed with my stay and will not recommend it to my friends and family. I do think the Home2 Suites is a great concept but feel some of this staff at this location could benefit from some customer service training. Some of them give off nasty vibes. Some of the conversations with customers were less than appealing.

We stayed at the Baltimore Home2 for one night, and it was a wonderful experience. They did everything they could to make it a good stay, even helping us find a good place to park. Great breakfast, wonderful beds.

Terrific bargain for the price paid. We got a full kitchenette, the bathroom was amazing, and had so many unexpected surprises. We had a full refrigerator, toaster, dishwasher, cutlery, pull-​out sofa and a beautiful bathroom. If this room had a range cooking area, we would move in as a condo or a renter! Will definitely be looking to book at this hotel in the future!

Pros: this was a very clean hotel. The suites are of good size and the amenities are nice. I liked the tv setup and the comfort of the bed.
Cons: The location is odd. It’s tough to get in and out of. I opted for the valet at $ 16/​day which made it much easier.
Overall a good place that I would enjoy visiting again.

Great deal for your money. Stayed 1 night in July and was very happy with the eco friendly options. Breakfast was good and staff were great! Clean hotel and nice outdoor eating space.

I stayed here one night on a business trip last week. It is a downtown hotel. Parking options are street parking which is free overnight but your car must be moved by 7 am; valet parking which is $ 36? /​night or there is a garage 2 blocks away that charges $ 15 for 24 hours (it’s next to the Embassy Suites). I chose the garage. The hotel is of European design. There is a breakfast offered in the morning which is minimal but sufficient. My room was spacious. I arrived at 11:00 pm due to a delayed flight and when I walked in the room the thermostat was set to 81 and this was in late June. It took me about an hour to cool the room down.
My stay was ok. I would return only is the price was attractive. The parking options were not appealing to me. Front desk staff were nice and the property was clean.

The cleanest hotel by hilton we ever stayed in ! Jason at the front desk is very nice and helpful, walls are not paper thin like other hotels, everything in the room was new, and the staff are all friendly. The only thing is that the breakfast selection is very poor, so don’t count on it.

I teetered on the 3 star bubble, but would average this hotel at 2.5.
We were in town for a wedding and this was the cheaper of the 2 options we were given.
We called for an early check in and they said a room would be ready by 1. We arrived at around 1:15. When we got to the front, Latina I think he name was, we told her our name and she mumbled basically «not ready». Um. ok? Well do you have a time frame? Can we put our luggage somewhere? We were told 1pm, and no we got told another hour at least because everyone was at lunch. We had to ask a million questions like they had never checked someone in before. No one seemed to know where we parked or the valet situation. It was just a bit of a mess.
When we finally check in, we got our «queen» room, which was in fact a full sized bed in a giant room that could accommodate 2 kings if it had to. I took off my flops to get unpacked and the floor was soaking wet. I mean, like walking on a sponge wet. It was gross. When we told the front desk, their response was «ok». Not I’m sorry, or anything, we had to ask if it had been cleaned that way, could they do anything? Again, we had to do all the problem solving. Their response was «yeah we have something to dry it, we just have to find it.» They obviously didn’t, because the floor was still wet when we returned. It finally dried by the next morning. The bed wasn’t comfortable at all and squeaked quite a bit every time we moved.
You have to valet your car, there is no on site parking. And give yourself 30 minutes to get your car ready. We had to twice and each time they told us 15 – 20 minutes and one time it took closer to 45 minutes. So be ready for a wait. The breakfast was ok, basically a waffle maker and some microwavable sandwiches. I will say the one man stocking and taking care of breakfast was extremely helpful and friendly.
Overall, this wouldn’t be my first choice in Baltimore.

My husband and I, my sister in law and her SO and three friends all stayed at this hotel from 4÷25−4÷27 for my daughter’s wedding. The cost is reasonable, the hotel is clean and well managed. The breakfast is not skimpy like some free breakfasts are. The rooms were very comfortable and the addition of a kitchenette made it convenient too. Will definitely stay here on subsequent trips to Baltimore.

I’m running the Baltimore half marathon on October 18, 2014 and booked my hotel room back in July. I’m a Hilton rewards member and booked this hotel specifically because it was a Hilton and for the in room kitchen. Then, a few days ago (October 8) the Hilton Home2Suites on E. Pleasant St. in Baltimore bumped 30 runners competing in the Baltimore Running Festival because they could get a higher rate for the rooms due to the Orioles making the playoffs. It’s been a while since I’ve seen such greed and terrible business practices. Apparently being a reward member doesn’t mean a damn thing.

Love Love Love this hotel! I have stayed in this hotel about 3 times. Very unique from other hotels I have stayed in. All rooms come with a kitchenette! Bathroom has a sliding door… Yes…A SLIDING DOOR!!! Service was great. Prices are not bad. You can find specials online for this hotel as well. Not far from the inner harbor at all. Don’t take my word for it… Try it on your next visit to Baltimore City or to just get away! :)

A very nice property in the heart of Downtown Baltimore. Great location and very accommodating staff. The rooms are spacious and clean. Views are nothing spectacular due to the location around larger buildings. The #1 negative however is the parking. Valet is available, but at a cost of course. Other than that, there is on street parking if you can find it. Still, a nicely priced property.

I absolutely love this hotel!!! Have stayed here on two separate occasions with the bf and I can say I always love my stays here. The service is top-​notch… free breakfast!!! and smoking rooms that have ipod/​ipad docking stations!!! rooms are spacious, full kitchenette with dishes, silverware and cups/​mugs.
FREE WI-​FI!!!
This place is soooo convenient that you will not miss being right on top of the inner harbor. The hotel is about 6 short blocks away from the inner harbor, but there’s a super market and food court a block away.
There are bars that and restaurants that line Charles st which is one of the cross streets that the hotel sits on. There are strip clubs a few blocks away including hustler, and a few clubs on east Baltimore. Being from NYC and in love with New Orleans Baltimore is more 3^rd favorite place and I will always stay at this hotel if possible.
I love this place so will you!!!