Hotel RL Baltimore Inner Harbor

We stayed here the night of a Garth Brooks concert and the room was very nice and clean. However, all of that means nothing if your not going to have the customer service to back up all the «fluff»! There is NO PARKING for the hotel so we had to pay $ 34 for valet parking for each vehicle! The next morning when we checked out, we had to wait nearly two hours to get our cars out! The hotel manager comped us so we didn’t have to pay for the parking ultimately but that shouldn’t have happened. The staff just was not equipped to handle all the cars that were valet parked. And also I know they are going with the whole west coast/​California scene feel but not having a front desk is weird. When we walked in the hotel to check in, we were just standing there initially not knowing what to do until someone walked up and told us to check in over on the side. Not a good experience. I really wished it had been different because the rooms were really nice.

In all my years I have never had the need to book a hotel room. Now I have stayed at a hotel in Tennessee which was beautiful, I’ve taken my children to New York and we stayed in the most horrible hotel not an experience I’d wish on anyone. I booked this hotel through a third party company (and will never, ever do that again). To be truthful booking this hotel was a mistake because I had chose a hotel closer to my job (just in case I was expected to walk to work… the life of an essential personnel) but the website booked me at Hotel RL Baltimore which was just a little farther but I was so slated. The staff at the hotel was genuinely concerned about my well being for having to go out into winter storm Jonas. The staff didn’t say shelter in place but sure had the doors secured they even open the doors to let you in & out. I truly give my recommendations and I will be booking with the Hotel RL Baltimore again.

My fiancé and I decided to come down to Inner Harbor for a night, found this on trivago and thought it looked awesome from the photos. Two block from the harbor and the theme and interior design is very artistic! We got here, the valet parking is cheaper than using a parking garage, the room was inexpensive even with the upgrade to a king room. The staff is super friendly everyone greets you with a smile and are very polite. The bar was nice too! And really great Coffee (breakfast is free).Over all we enjoyed our stay and most definitely will be back, and would recommend!

I’ve been going to Baltimore for years, the inner harbor specifically for almost 20 years. It was great place to go to as a broke ass college student, now as a semi liquid adult it’s even better. I liked this place for several reasons. One is, I am a fan of the Red Lion chain, so I knew I’d be getting good service (which went above and beyond). Two, it’s walking distance to the harbor, but you are not paying harborside prices (see: Renaissance and Marriott Waterfront). Three, it was walking distance to other desirable areas of the Harbor, e.g. Little Italy and Power Plant (Leinenkugel Beer Garden, the best). Fourth, this was much nicer than the Red Lions I am used to (lol). This was modern, hip and had a nice little coffee shop w/​the hotel «dog» hanging out. We were in town to follow the Seattle Seahawks against the local Baltimore Ravens, and they were welcoming to everyone who came in for the game. Even holding our bags and offering free WiFi for anyone not just guests. I would not hesitate to stay here again… although the room I was in faced the street, and I heard lots of street noises from time to time.

Found a great price at Priceline, very nice hotel. I wish I could have stayed there for more days at the same rate!

I had a great long weekend here with my boyfriend! Its about a 2 block walk from the inner harbor and close to a 7 eleven and liquor store. The hotel is very new! There are still a few kinks to work out but the staff was more than friendly and helpful! The only thing i can think of is that if the staff could all wear a similar t-​shirt to distinguish from guests. It was a little confusing at first. So lets get down to the nitty gritty:
Pros:
Great free breakfast! (BF and I LOVED the orange juice!)
Great Valet (this was all included in out hotel package)
Soaps/​shampoos fantastic
King bed super comfortable (even has an extra pull out bed under tv)
ultra modern w/​a hipster flair
close to harbor
gym! (follow the stairs next to the check in desk)
BIG bathrooms!
Cons:
no room safe
hotel keys can get «erased» if next to cell phones or credit cards. (happened several times and can get annoying)
valet takes time (call ahead and give about 30 mins)
need your key to get to your hotel room floor in elevator
no fridge
no room service
not much of a view in most rooms
no tub
no pool
Verdict:
will stay again if i get the chance!
Thanks hotel RL!

I really like this place! It’s modern décor and updated rooms make for a great stay. The bed is super comfortable and they have tons of pillows (I love lots of pillows).
Other reviews stated that there wasn’t much help checking in. We walked in and found the two kiosks and tried checking in but since we booked through Hotwire it wouldn’t let us. Then we were told that they had no rooms available because people hadn’t checked out yet (this is around 10:30 am). Can’t hold that against them because it clearly states the check in time. However, we were here for a Ravens game starting at 1 pm and we needed to get ready bc we had literally just come from philly from the Eagles game the night before.
They were more than accommodating, as much as they could be, allowed people to check their luggage for free until after the game. We went to check our luggage around 11:30 and they said our room had just finished being clean and was ready! It was perfect timing.
We didn’t check out the restaurant but it was consistently busy and full of people. I would recommend this hotel. I think they’ve tried to improve their flaws and valet parking was no issue. Called ahead and the car was ready as soon as we got downstairs.

I used panda parking so got my 3 nights parking for 62.00, only had to walk about 4blocks. This is a brand new hotel so cleanliness was not an issue. From the moment we walked in we were greeted by a valet type guy and directed us to a sitting area since the check in person was helping someone else. They have kiosks in the lobby but we’re told not to use them (confusing??) We were checked in by another friendly person but everyone s role was confusing because I saw no name tags and the employees were dressed entirely too casual for hotel staff (blue jeans and flannel shirt). The lobby has a small stage where speakers and acoustic acts perform. On the opposite site is a long wooden communal bench and table, nice concept. The elevator requires the use of your room key before pressing the floor, this can be a bit of an inconvenience but a nice added security measure at the same time. Rooms are very modern but still comfortable. The bed is the MOST comfortable I’ve slept in, including the many pillows (I luv extra pillows). Showers only, no tub, they seemed to want to keep that open flow concept. The soap products provided r a bit higher end than many places, the hot water is strange, I got hotter water out of the sink than I did the shower, but it was a descent temp nonetheless. There is no safe which would have been nice. There was no frig nor microwave but we spoke to the the staff and had both in our room a very short while after speaking with them. My biggest complaint regarding the room itself is the non-​existing shelving, drawers etc. Literally the only place to put your clothes are hooks that hang down, exactly like a department store but they fit an ironing board and iron in that small space, I get their gearing the stay for business people but only being 2 blocks from the inner harbor, the crowd will be mixed. We were on the 8^th floor and right across the street is the Oxygen club making for a HORRIBLY noisy stay, up to 3am most nights and when stepping outside to smoke, my boyfriend was offered cocaine, so watch yourself if you have no city-​smarts about you, as a matter of fact, there was a stabbing a block away last night in which the person died.

For my first time at new place it was modern and cool… had a little trouble with my windows not going down, so I had to get the matiance guys to helo manually pull down power windows

This hotel is 2 blocks from the inner harbor. It is modern and hipster– the hotel focuses on community, so there is no front desk but there is a stage where they have frequent performances. They are definitely aiming for a young clientele.
It has the feel of a very nice hostel. It is down the street from a club, so you do hear the noise from that club.
They do not have room service, and their café has strict hours. So get snacks and water if you want a midnight snack!
Their shuttle service to be airport is $ 37, so it is cheaper to have an über take you.
Parking is not complementary for anyone, It’s $ 32 a day. They do not have a gym.
The rooms themselves are very nice, and they have all of the amenities you could want, except for a safe. The soaps they provide are excellent– not low grade! Beware of people running up and down the halls and slamming doors and yelling late at night though.
I would recommend it, it is definitely enjoyable if you work with it, but if you want more quiet and a bit more pampering, I would go with another hotel.

First: the hotel is pretty. A small number of the rooms (x13) have a view of a tiny bit of the harbor instead of just another building. That was nice. The bed was even comfortable and clean. I’ll give them a star for achieving that bare minimum any hotel should offer.
On the other hand:
OVER AN HOUR WAIT for the expensive valet service (after being told an ALREADY ridiculous 35 minutes). Staff there indicate it’s a constant problem because the manager is trying to save money by never having more than one valet in staff. And half of them just kinda shrug like it doesn’t matter. (The restaurant/​bar staff were very nice and apologetic. It was the lobby staff that, aside from one nice young lady, might as well have told me to piss off for all they seemed to care. The valet was quite rude to the nice lobby lady, but then, he’s the one the incompetent managers had doing the job of 3 or 4 people. The street was almost entirely blocked off by cars awaiting parking when I returned in the evening.
Talk about penny wise and pound foolish. I will never stay at another RL Property again with that kind of rampant idiocy in place.
And then there’s the lovely bathroom, beautiful, but the shower has only two options: scalding hot; freezing cold. No middle ground. I’m sure that’s a maintenance problem with just that room, but it didn’t exactly make for a pleasant experience.
And now, I see that they billed me for the asinine valet «service» after promising to remove it.
I sincerely hope that the owners and investors in this property give this foolish situation a long, hard look. 2 or 3 valets cannot possibly cost as much as losing business will.
So: if you wind up staying here — park in a lot somewhere nearby, or take a cab.

Awesome boutique– like feeling. Rooms are lovely with hardwood floors and large step-​in showers. Yummy breakfast and espresso drinks as come-​withs. Staff are friendly and fun, even if a little surly. Access to bikes and games. Wish I wasn’t staying there so often for work since I think this place would be cool with my Plus One!

Pros: 1. (Mostly) clean. All hard floors are much cleaner than carpet. 2. Affordable. 3. Big shower with good water pressure.4. Plenty of ample size pillows
Cons: 1. Room security; we were first given a room key to an occupied room. You can imagine our surprise to find two people in the bed of the room we were assigned! Then you have to wonder about the security of your belongings when you go out.2. Noise; you can hear every door very loudly, conversations in hallways and from the street, even several floors up. You can’t even hear the TV over the shower in your own room, unless you crank if up loud and disturb your neighbors in their rooms 3. The towel rack is quite a distance from the shower. There’s only one tiny hook near the sink for a hand towel, and nowhere inside the shower to put your wash cloth, except on top of your soap and anything else you have on the one small shelf in the shower. 4. The shower is nice and big, but I don’t like the clear glass walls. I like complete privacy when showering. 5. There was an over sized body wrap towel hanging over the shower door that didn’t look or smell freshly laundered. 6. House keeping knocked on the door in the morning to ask if we needed more towels, completely ignoring the ‘Do Not Disturb’ tag. 7. There is a large dog wandering through the way over priced restaurant. And one frantic server trying to wait on everyone. There’s a great diner right next door, I recommend for breakfast, if you are here during the week. There’s also a decent breakfast place called Heidi’s open on the weekends, that’s worth the walk. Both are a fraction of the price and much more comfortable than the hotel restaurant. 8. I didn’t care for the deskless, open concept, with nobody in any identifying uniform. They where hoodies and jeans, and most aren’t paying attention to guests. 9. They should explain that you will need your card key for the elevator, and how to use it. 10. The bed is high, making it a little hard to get in and out of, especially middle of the night and first thing in the morning. 11. There are no drawers, and only one suitcase rack. 12. No refrigerator, or coffee in the room.

Beautiful beautiful hotel, great great location (2 blocks away from the very popular and bustling Inner Harbor), very cool rooms that are beautifully designed, modern and functional.
Why two star review then? The hotel got so wrapped up in making their hotel trendy and chic (they definitely succeeded) that they forgot to hire and train folks that have any experience in the service industry, ie: an area of competence that a hotel should always exceed in.
A brief rundown of why I am not happy:
— booked two nights on ¹¹⁄₆ — 11/​7, was told the hotel was overbooked when I attempted to check in and they sent me down the street to the Embassy Suites, BUT Hotel RL comped me this night for the inconvenience, very very nice!
— Checked in around 3PM the next day, took 30 minutes (wow) for me to do so because of 4 other people ahead of me.
— no front desk, just a girl walking around with an iPad checking people in. People would walk into the hotel and spend 2 – 3 minutes looking completely lost, wondering if this was actually a hotel. Guys, let’s stick to the basics. Hotels have front desks. Period.
— 30 minutes after I still haven’t been able to check in, the originally very unhelpful girl tells me that she is going to upgrade my room. While I certainly appreciated the gesture, I just needed a room. We are all busy, a room upgrade is really nice, but it doesn’t make up for a 30 min check in when we have time commitments. At a certain point, time is more important than money.
— The next morning when I check out, again, I’m looking for someone (ANYONE!), but all I see are people zipping around with iPads that I have to chase down. Not the ideal way of spending a morning.
— As the woman checks me out, I see a slew of charges. A valet fee and a «no-​show» fee for ¹¹⁄₆.
– I did not use the valet, she reversed the charges
– the «no-​show» fee. No, I showed up, you just overbooked my room.
Makes me feel like you have no idea what you are doing.
— staff wears sweatshirts, no name tags, no semblance of «professional staff». only way to tell they work there is because they are holding an iPad.
— beautiful hotel, very poor service. My advice, focus on the customer service aspect of your hotel and you’ll immediately get 5-​star reviews.

Reasonably priced, beautiful rooms, free bike rental, a lobby dog, and great coffee. Everyone was friendly and helpful.

Stayed here one night during Labor Day weekend.
Positives:
1.) Rob was great
2.) Great Location
3.) Check-​In was easy
Negatives:
1.) Room was super small and not properly cleaned. There were some weird smells near the right side of the bed with the bedside table and there were spots all over the bathroom.
2.) Couldn’t tell who worked there as no one wears a uniform and some had no name tags. This can be off putting when you are looking for staff to answer questions.
3.) Called down ahead of time to obtain our car at check-​out and they asked for the number so we gave our room number. After waiting outside for a half hour someone finally came up to us and asked the number we were waiting on? I told him the number and he says not your room number, the number on your ticket. Very Frustrating!!! To make matters worse, the valet was super insensitive about the mix-​up and said we should have known what number to provide. Ummm… okay.
4.) Was told I had to check out in person by the same valet mentioned in # 3 even though we made no charges to the room and our card was on file. Still not sure why we couldn’t use those airline like kiosks but there was no staff to ask. Since there is no front desk, I had to figure out where to check out. I tapped another guest on the shoulder and she confirmed it was the line for check-​out. The line was LONG mainly because there was only one employee manning the line. Needless to say, the process took forever.
5.) We were charged for parking even though our rate included parking. Still waiting on the charge to be reversed.
I understand some of it is growing pains but I won’t be back.

This hotel is beyond amazing. Extremely friendly staff, amazing food, great décor, a comfortable bed, and clean rooms. It was walking distance to everything you could possibly need including CVS, restaurants, mall, etc. The hotel itself was in a safe neighborhood.
I came to Baltimore for business and couldn’t have been happier with my stay here. Traveling with our puppy, Stella, made it difficult to find a place that looked appealing while allowing pets, but RL had everything I needed.
For the first couple of nights, we were in a room with loud neighbors, once I mentioned this to the staff, my room was switched without hesitation.
Tye from the downstairs bar was absolutely awesome. Whether it was recommendations on food from the menu, drinks, local spots to check out, and even where to go in DC (since I went for a day), Tye was able to help me with everything and went above and beyond his duties and felt more like an old friend.
Food was incredible, and the chef was super friendly. He’d always personally come out to check to see how we were enjoying the food. His bread pudding was the bomb, Mac n’ Cheese has to be the best I’ve ever had (yes, I consider myself a mac n cheese connoisseur).
The 11 days spent at this hotel couldn’t have been better, thank you to the staff for making us feel at home!

I’ll preface this by saying the room was great. The bathroom was spacious and bed was excellent. However, having to deal with a chaotic lobby lead me to this low rating. I understand this place is fairly new, but not new enough to still have this level of confusion.
On check in, we left our car at valet, went up to change and on coming back down 20 min later, the car was still there with the window down. There were two valet people still standing around outside.
The attempt of such a free spirit environment leaves me, the customer, at unawares. Also, though tasty, waited for 30 min for a burger and appetizer while being the only people in the restaurant.

Good start! Any issues there are with being a new business (their check-​in process was created by someone who thinks it okay to make the first client contact an ATM-​like device… that doesn’t work) are overcome by the fantastic staff. Clearly, they are doing more than hiring someone whose main qualification is that they have a pulse. These people are smart and helpful and engaging and they will take good care of you.
The beds are ridiculously comfortable and the amenities are chichi and sexy as hell. Fun place to stay. Get here quickly before the hoards find this place and the price goes up!

I can not say enough good things about this place. We stayed here last night for one night. The staff was awesome, super nice and welcoming. The bed so comfortable. The room, immaculate. It’s just a really cool place. I loved all the interesting details.
This is a new hotel, only opened in August. A few reviews on TripAdvisor said they still had to work out some kinks, but I think those have all been worked out. I wouldn’t change a thing. I could understand why some might have trouble with the untraditional front desk/​check in process but have an open mind, it’s just fine!
Also, just a warning, make sure you’re very comfortable with your roommate because the bathroom door is just a glass plane that doesn’t actually close. We would absolutely stay here again. Hope they keep up the good work.