Inn at the Colonnade – A DoubleTree by Hilton Hotel

Parking was astronomically expensive, but seems to be the case all over Baltimore. The staff was helpful, however sarcastic at times. Rooms were clean and well appointed; for the size of the rooms, the bathrooms were tiny and the showers were almost unmanageable. Warm cookie on arrival, easy check in/​out. Obviously recently renovated/​upgraded. Close and accessible to most things. Very close to the Baltimore Zoo and Johns Hopkins.

You get as many warm cookies as you want. I think that sold it for me. I must have consumed about 12 cookies during my 2 night stay there. The staff was very professional and nice.
Cookies aside. I think the location near Med Star Union Memorial Hospital and John’s Hopkins University makes it ideal of any trips that involve those two sites. In addition for Med Star Union Memorial there is a set rate for 109 dollars a night.
The room I got was enormous. I had a view of the JHU campus. All the furnishings were good. There are a few areas were you can see the age of the building, but those are minor issues. Overall didn’t see any reason not to give them a full 5 stars.

I booked this venue based on the beautiful Atrium and the friendliness of the staff– in particular Rebecca. I had no issues until the day of. I was informed that my wedding scheduled to take place in an hour and a half was not able to take place in the Atrium. It was made out to be a freak accident. I found out later by hotel staff that this is a reoccurring issue at the hotel. I made a complaint after I returned from my honey moon. My once friendly Rebecca was now combative and extremely unhelpful. She claimed to talk to the Catering Manager and they offered me $ 500 back after spending almost $ 15,000. I told Rebecca that was unacceptable because I spent at least $ 500 on decorations for that room alone. I asked that the Hotel Manager give me a call back and was never contacted. I have been following some hotel events, and since my wedding 5 events (that I know of) have been moved due to the rain. Also, included in our price was a honeymoon room. The hot tub in the room did not work nor did the shower. No bubbles despite the apparent button to turn on the hot tub and the special shower (with bluetooth/​steam/​etc) did not work at all. Was a regular shower. I have now contacted a lawyer to try to get some of my funds back.

Had a two day reservation and last minute the day before wanted to make it a one day. Hotel refused saying there was a two night minimum. Nowhere on the websitie was this ever stated and they refused. Have stayed here before so close to Johns Hopkins but never again. I guess they would rather have an empty room. Will post this on Hopkins parents page as well telling people not to stay here. So Unaccommodating. The room is available we r talking one day in advance. The hotel would rather have an empty room.

My wife and I stayed here last week. The staff here is very friendly and helpful. The rooms are a great size and clean. It’s nice to get away even though we live outside of Baltimore. We usually go out and have a night on town… so it’s nice to have a place to stay where everyone is so friendly. Definitely check this place out it you are out and about. I’ve seen some of the bad reviews, but this place really is a great place to stay.

This is a real black mark on the Hilton brand
They get 2 stars, but only because their staff is very helpful.
Unfortunately you have to call on them all too often. Foolishly we’ve stayed there twice because of its proximity to Union Memorial Hospital, but never again. The rooms aren’t maintained. TVs aren’t connected, outlets too loose to hold a plug, Jacuzzis that don’t work (but are advertized), a WiFi that is substandard, showers and mattresses that are spotty…
I speak from experience with 4 rooms as we needed changes made both times.
Beware of the pricing. They are way high for the Baltimore market. Parking is expensive at $ 25 a day. Deals that purportedly get 20% off don’t. (But they will get you stuck into a room that’s a bit bigger than a closet.) Restaurant is also pricey, and while the free breakfast is OK, the dinners are to be avoided.
Hilton would be well advised to jettison this franchise and find another one for the staff to work at. It’s just two floors of rooms that seem to have low occupancy judging by the traffic in the restaurant and lobby. (For example, the breakfast at the resturant is free, but diners seem to easily outnumber staff) Seems it’s just a tag-​on to a much larger condo association. The franchise operators are clearly gouging the hotel market and squeezing as much out of the building as they can.

Staff were cheerful and warm. Loved the bedding and plentiful towels. And… the «guess what else you have to pay for» speech at check-​in was really annoying. I travel quite frequently and haven’t seen such a time-​consuming nickel-​and-​dime vibe in a while. $ 20 per day for parking in a neighborhood with limited transit is just ick. The walls were thin and the hallways were noisy, especially during the day. Gym was about average for the type of hotel– adequate, as long as there’s only one person there. This place is clearly cut out as an event space and not a place to relax, at all. There was pretty much constant activity– they even curtained off the ice machine! Maybe that’s nice for whoever booked the event, but I didn’t appreciate it.

The good: Friendly, good food, good bar, clean lobby, clean hallways.
The bad: Hilton should be ashamed to list this as their hotel. So lets run down the list of issues since entering my room: The first thing I noticed was that the sofa cushions were flipped around, so the zipper was facing outwards. I thought this was odd and spun it around so the zipper wasn’t exposed to find that the correct facing side was sliced open with a knife (I assume the staff will just flip it around again when I leave). The vertical moulding strip along a corner that goes from floor to ceiling is only attached at the bottom two feet of the wall, so the top of the moulding is pulled away from the wall and dangling. About an hour prior to going to sleep I found a fairly large 1″ spider on the bed waiting for me, that made for a nice sleep. The shower heated quickly, but the sink took over a minute before the water was tepid… I didn’t stick around for hot. The shower tub was a faux-​jacuzzi, meaning it was a jacuzzi tub, but the knobs were replaced with blanks, and presumably any water that went into the tubs jets (which are present) would just sit there after the shower. I have no idea how old soap scum and water is cleared out from the jets. The thermostat is digital, and I guess uses a battery that needs to be replaced as you can barely read the dim display unless at an extreme angle. The clock radio had a broken bezel that fell off when I moved it. I don’t know what’s wrong with the toilet, but it’s an insanely weak flush. As others have noted, there is a lot of dust, looking around the ceiling, almost every edge between the wall and popcorn ceiling has a line of dust and cobwebs.
But it’s all okay, because free cookie, right?

Rooms are good sized and clean, and the staff are incredibly friendly. I think that the showers and tubs are a little dated and could use and upgrade and some improved water pressure, but the staff is so incredibly pleasant I’d ignore that little problem.
Great location if you are visiting Johns Hopkins University.

Update: the vending machine in floor 2 doesn’t work and steals money. Room service adds automatically 20% tips + 6 dollars to the room account, which is a shame ! Don’t give extra tip. The restaurant looks elegant and the free cookies at the reception are really good. But the room is dusty, we got allergies all night. The walls are so thin, you hear what your neighbors say. When the A/​C decides to work, it’s very noisy and it gives dust.

$ 20 a night to have a refrigerator in your room??? This place could use more traffic but nickel and diming customers is not the way to go.

I have to be honest and acknowledge how wonderful and amazing this hotel and staff were to me and my friend during our girls trip. I enjoyed our room immensely however that was second to the SERVICE. from the valet, concierge, front desk (Warren especially) and house keeping, my friend and I did not want to leave. Food… the restaurant Alizee is amazing, wonderful and not a disappointment. I loved everything from the risotto, shrimp cocktails, crab cake and soup of the day etc. Just to name a few… words can’t express how I enjoyed my stay. This us the hotel to stay. It’s 15 min from the harbor which was ok by cab for 14 bucks. This will be my go to place. Rating this first doubletree stay was a pleasure. I highly recommend.

Definitely not worth what we paid for. «Whirlpool jet tub» was disgusting. King size bed was low end. Pull out bed in sofa was absolutely horrific. And bathroom fan may as we’ll have not existed the bathroom felt like a swamp after a shower. HHonors member very disappointed. Pool is nonexistent and «fitness room» includes 2 treadmills and a bench press. Very disappointed in you DoubleTree Hilton.

It was clean and the staff were really nice but it was expensive. Parking and breakfast are not included. My boyfriend and I went there for only one night to experience the night life of inner harbor and check out a game. We’re not familiar with Baltimore so if you want places that you can easily walk to from the hotel at a reasonable price, don’t stay here. Taking a cab to inner harbor is about $ 2 – 15 each way.
It was expensive, for one night it was just over $ 170, even with my AAA discount. yikes.

I stayed at this hotel for one night and the service was excellent. I arrived at 1:30 AM and the night staff was courteous, warm, and professional, unlike at some hotels where I have arrived very late at night. The valet handed me a chilled bottle of water when I gave him my car key and the front desk staff handed me a warm chocolate chip cookie when I checked in. Even minor mishaps, such as my room key not working, were handled smoothly and efficiently. My request for a very late checkout (3:00 PM) was also accommodated, which I find to be unusual these days.
I ordered the crab and artichoke ravioli from room service for lunch and it was excellent. It was also probably the fastest room service delivery I’ve ever experienced (just under 20 minutes.)
I stayed in a standard king room and it was clean and very spacious. The décor in the interior of my room was very slightly shabby, but the (apparently) newly renovated bathroom with whirlpool tub and Crabtree & Evelyn bath products made up for it. My room had a not-​so-​lovely view of the parking lot, but it did have a large balcony with patio furniture.
For the price, I think this hotel is an excellent value. IMHO, it deserves more than the 3 stars it is currently averaging on Unilocal

There aren’t that many hotels north of downtown to stay in. We found this one last minute. It’s expensive, but we asked if we could have a discount and got $ 30 dollars off and the guy slid two chocolate chip cookies across the counter. The beds were super comfortable. You do have to pay for parking, but there is also free street parking across te street between 6pm and 10 am. We were charged for te garage parking, but when we said we parked in the street, they removed the charge. Staff is nice.

Don’t understand the three star rating; this hotel is very, very nice, and considering the surrounding neighborhood (around jhu) I’d say this hotel is EXCELLENT. I had a great experience with the helpful staff and the clean, spacious rooms. I did encounter some annoyance when the person on the other end of the room service call had NO idea what their menu was all about (made me feel rather silly asking for an item that was listed as BEING INCLUDED with the meal I ordered)… but then again it was early in the morning, so being not a morning person at all I was commiseratingly forgivable. (Still, learn your freaking menu, Staff. You’re lucky your gratuity is automatic because the combo of my tired, crankiness and your rude, ineptness would yield NO tips whatsoever). j
Anyway. Room service aside, wonderful place to stay.
And you get a freakin’ warm cookie when you check in! You can’t get mad at that!

Pretty classy looking place. I came for a health and wellness expo. I have to say that even though the event itself was pretty nice– the area it was held in was strange. It was just not set up well.
I would like to try the restaurant inside one day. I will have to come back to get the real feel of this place.

* Very nice hotel to stay at, but be forewarned, you have to pay extra for parking in their garage & it is expensive! The front desk staff people were fine, businesslike, but not friendly (no smiles).
The room was great ~ clean, comfortable and nicely decorated. The mattress was very comfortable & the room temperature was fine. The bathroom is modern & has a real cast iron tub & marble walls. The shower had good water pressure and temperature. No complaints.
I found this hotel in
. The room rate was good (I called at 9:30pm for a room for that night); was quoted $ 56., which was in the price range I was willing to pay. After taxes, it was $ 61.
There is valet parking, but I decided to park the car myself after checking in. Why? As I said in the beginning, if I used the parking garage, it would have been very expensive, so I parked on the street, knowing that I would be out early the next morning. No problems with that.
I would recommend this hotel & would stay there again if I need to return to Baltimore.
* I wrote this review for a friend (a 38 yr old single male) who stayed at the Inn At The Colonnade after attending a convention in Baltimore; however, he isn’t «into writing reviews». It’s pretty much verbatim.

This a nice budget-​friendly hotel option. I came to Baltimore on a work trip and this place was recommended to me because it’s location is convenient to everywhere I was going. I was pleasantly surprised that it was part of the DoubleTree/​Hilton chain — they’re my go-​to, and the warm cookie at check-​in is always an awesome surprise.
The hotel was easy to find, the parking garage is clearly marked and connected to the hotel, the lobby was clean and pretty and spacious. The room was nice — again, everything seemed clean. The bathroom was a little small and the vanity area has absolutely wretched lighting, but that wasn’t too bothersome.
My only real annoyance was the heating system — it never seemed to reach the temp that I set it to so it was a little chilly the first night. The housekeeping staff must have fiddled with the settings when they came in during the day because when I returned that night it had been reset to a different temp. Also for some reason there’s this faction of hotel heating systems that suck all the moisture out of my skin overnight, and this was one of them. But overall, that really isn’t a big deal. The hotel was super safe, clean, the staff was friendly, and it was only $ 70/​night. I’d definitely stay here again.