Jerry’s Collison Center

jerrys collision center is the most scammers ever i have had issues always with jerrys i have a 2016 corolla that has been in there from the 2^nd of this month and today i went you gave me another 2 weeks the girl named ashley is very annoying becase everytime i go there car is not ready she always says it will be ready in 2 weeks im sick and tired of the situation do you guyz really take one god damn month to fix a car if you are that slow im never going to give jerrys toyota buissness you guyz have failed i will never recommend jerrys to an enemy

I was very pleased with the service I received from Jerry’s. Ashley was great and kept me update almost daily on my vehicle. I was very pleased with how long it took to get my car back to me; especially with it being around the holidays. I hope to never be in another accident, but if I am, I will take my car to Jerry’s! They were fantastic to deal with!

After our car had been in their shop for 2+ weeks, they finally called us to tell us… well, we don’t know what, because they didn’t leave a message. When my husband called back, they didn’t know who called him. The interaction apparently ended like that, with no information actually being exchanged.
I called them, and they told me the same thing, that they didn’t know who called us. Fine, but you can’t look up the status of our car even without knowing who called us? Is this not in your computer system? Can you not look up the last name (they asked me for this every time — I called them 3 times in one day, because they failed to call me back like they said they would) or license plate number?
With every single call, I was transferred multiple times, including to an answering machine.
When I finally got ahold of somebody who could give me any sort of information, I was told that our car still was not done, so it takes 2+ weeks to fix the tail light assembly and back bumper.
Advice for employees:
(1) Leave messages, including your name and the purpose of your call. This is simple courtesy and common sense, but it is especially important if this information is somehow necessary for us to give you in order to proceed with our transaction.
(2) Please check to see if there’s even another person on the end of the line before transferring the call.
(3) If you say you’ll call back, then do it. The easier that a request is to handle, the shorter the time that should elapse before returning a call. In this particular case (is the car ready?), the time elapsed should not be measured in days.
(4) Two weeks is too long to go without an update about the car if it’s still not ready. We were expecting to hear something at the 1 week mark.
I don’t know if the phone number listed on Unilocal is correct, but I was given (443) 461‑0259. Their website also lists 2 different numbers.

John is the bomb!!! This place is awesome. I pulled right up, John came out, started working on the dent in my bumper and FIXED it in no time! He only worked on it for about 10 min and didn’t even charge me! It even passed my state emissions test. Any other other place I know would have charged me a TON.
And in the waiting room, josh, helped me a lot. He gave me tons of information on what I needed to do to get my new tags. They both were awesome and I would defiantly recommend them to anyone.