Motor Vehicle Administration

Absolutely the worst place you can visit in Baltimore! Everyone is slow, not just taking their time but everybody else’s time. Attitude is very bad. I think everyone here looses the smile including customers. U don’t think the staff have ever smiled in their lives. They are rude and don’t give a sh*t.

The worst place to get your MVA stuff done.
Agent (particularly from window 3 to 13) just talk talk and talk among themselves. They don’t do piece of sht work and takes forever to call the next number.
Unless agents. Don’t go here.

The line was ridiculously long, only for the woman at the information desk where you check in to say, «I am going on break» and it was 3:45 in the afternoon, but mind you, they close at 4:30pm. Then comes the voice over the inaudible loud speaker that if you leave the building at 4:30 under no circumstances will you be allowed to re-​enter. SO. since I have now been there for over an hour, I now need to use the rest room… I have been in bathrooms in third world countries that were cleaner. The smell hit me the minute that I opened the door… that pungent fishy smell. There were toilet paper seat covers all over the floor, not a paper towel in sight in either of the dispensers, and no toilet paper in any of the stalls. A pregnant woman entered after me, and upon learning that there wasn’t any toilet paper informed the security guard seated outside of the restroom who stated «You know, you are the second person to say that.» I felt so sorry for her… to have someone tap dancing on your bladder and you can do absolutely nothing about it. Needless to say, no one ever filled the toilet paper dispensers. Thank the lord for some napkins that I had in my pocket… the place was so filthy I didn’t even want to wear my shoes in my SUV.

I just walked into the DMV and thought by leaving early I would have a chance just to renew my Maryland State ID and was directed to a kinko self service machine and stood in line from 9:30 to 12 noon only to have the machine reject my request then I had to get a number Guess what another wait 1 hour and a half with the technology we have today DMV should be a breeze unfortunately that’s not the case.

I went here with Robin to get MY MD drivers license. It is a lot different than Arizona, (where I have had a license for years). We had all the documents that were required JUST to get a license. My social security card, our lease with my name on it too, a utility bill here with my name on it too and my Birth certificate. I was waiting for blood type and what type of books I read! lol
I digress… so all that was ready for them. We took a number and were G78. They were on G63. The line moved quickly. After a reasonable amount of time… we were called to a window. We gave all the documents to the lady, and she asked me some questions. Then she asked if I had a CDL. I explained I did, but I gave it up when I started working for the State of AZ in Corrections. She said they had to contact the place to verify something, because I was coming up a «stop.» .
She said we will call you up… same number… and get you out of here. So we went to sit down… time went by… we hear «G78″. We are at the window like rocket ships! I sit down, and the lady says…“what can I do for you»…
THIS…was the look I gave her…@___@.
We went though the whole story… got out all my documents re filled out things… took another picture… and were told…
.Oh there is a stop… let me contact Glen Bernie MD. Go sit down for a few minutes, we will call you back up, and that will be it.
So we sat again… same number G78.
We got called up again… and the lady knew we had been there… for hours. SHE problem solved the issue, and in 15 minutes we were on our way. The reason they get two stars is NOT because anyone was rude… but because a customer should never have to wait for hours, re do the SAME thing three times, and no one take the initiative to REALLY figure out what was going on. I gave up my CDL 8 years ago… because I was working for the State of Arizona. Both easily verified. I get the security… but seriously… if I were a bad person, I just would have left… not sat there for 4 hours. It felt like no one wanted to be accountable… and that message is not a good one to project to us… the consumer.

Not bad overall for a DMV/​MVA or whatever one wishes to call this entity. One cannot realistically walk into most places like this across this great country of ours and expect a completely timely and seamless venture — I think having that mindset is completely unreasonable. However, and with the right mindset going in, one CAN have a good experience at a DMV/​MVA. Such was the case for me when I needed to get a Maryland DL so I could have my advanced practice nursing licensure process move forward.
Truthfully, the people that I encountered here were very nice… and quite accommodating, actually. Being a newbie to the State of Maryland, and not knowing the ropes, I wasn’t made to feel deficient in any way. Every state has their own processes and ways of doing things to get the basics completed — with the help of some kind souls here, I accomplished just that. Next step? Getting my vehicle registered (which requires an inspection). Another check-in…another story :) Kudos to this Baltimore necessity — will see you again soon!

Well! Ummm who really loves mva! The wait is long! I mean long! Lol!!! So you wait in line to wait to be seen, to pay them, and to wait again! I believe Maryland gov can do better, maybe by hiring more staff! It’s unreal for someone to sit here for hours! If they can’t hire more staff or make the sub offices more equip to handle all issues except they need to make it easier for issues to be resolved! Well at least the staff are efficient and friendly! It’s crazy clean and cool so I can’t really complain

In and out in 30 to 45 minutes tops. My wife got her ID and I got my MD driver’s license. It’s a hit or miss thing with most government offices. I’ve been to California DMVs and it’s just about the same. Today it was a hit! We got there around 1:45pm, got our numbers, and we were called after about 15 minutes and the lady began processing my wife’s ID. Unfortunately the computers crashed… nobody’s fault but of course you hear the customary groans. She informed us of other documents needed for our transaction, so we decided to go home. We got our stuff and took a chance that they would be online again. My wife went back to the same window, same lady, and she finished the process, no need to wait in line again. My number was re-​entered and I got called after five minutes. Fifteen minutes later, I got my new MD license.

So here I am for the second time at this mva trying to update my address on my drivers license. The first time I came here was on Saturday and BOY what a mistake that was. This place was packed before the doors opened. NEVER AGAIN will I do that! Worst part is I never got my address changed because of some technical issue. So now I decided to take the day off and come during the week in the morning. It’s not as packed as much but service could be better and quicker. Some of the workers here don’t look or act very professional but it’s in Pikesville so I kind of expected this

The most unhelpful place you will ever visit. Non if the employees care, very unpleasant.

I surely did not think I would be spending my birthday in Motor Vehicle. This location is always crowed standings room only. I was hoping this wouldn’t be a long process. I guess wrong because there is thirty people in front of me so I’m expecting to be here at least two hours. The lines are moving slow as a turtle. OMG just seen three booths close for lunch. The wait just got longer. Will this nightmare ever end. The only positive I have to say is the air condition is cranking and the staff was friendly for a change.

Speedy (enough) service, and the benefit of being attached to a strip mall that includes Ez Insurance and a Subway, in case your wait is long. Self-​serve kiosks are kind of hidden as you have to go through the line at information before you see them, or else they would be helpful.
Also, separate entrances for tag & title and driver’s license services make for easy access.

Almost 5 hours to get one license renewed. Really? Sitting and waiting for ones number to be called is fascinating because you see molasses moving. Thee were 5 counters. One counter was moving about 3 people for everyone one that the other four counters were moving through. I pointed this out to my son and we monitored. We were finally called to the one fast efficient counter and greeted with a smile and I commented to her how fast she was moving compared to the other counters. She pleasantly commented that some people want to work and others do not. I asked if she got grief from her colleagues and she said they were not happy with her and accused her of being a «rate buster». So I would give her 5 stars but I give the total operation 1 star.

I’m not sure what all those people in line are there for… but i’m grateful i haven’t had to wait in it! Service here has always been great. They’ve got a system going here and it works. We are in and out within 20 minutes.

I surely didn’t think 29 people would already be in line at 730 and they don’t open until 830. Let’s see how friendly and quick things will be once we get inside. I have to say the workers here did not have any bad attitudes. The process took some time because my son had to take his permit test. We received a number and had to wait for it to come up on the screen. Once we got to the desk they pretty much checked you in and then you were allowed to go and take the test. Lets just say that my child came out smiling because he passed the driving permit test. After coming out of the test room you had to wait for your number to appear on the screen once again. This time when you arrived at the desk you were picking up your actual driving permit. My son was turning 18 on the very next day so he was able to register to vote. This was not a bad experience at all. I will have to say thumbs up. MVA has come along way.