Mr Tire Auto Service Centers

The only thing positive I have to say about my experience with this Mr. Tire location: They ordered the correct set of tires that I needed, which were not in stock… very quickly, so if you need a certain type of tire they can get it for you in a few hours.
Now my review is for the service. My complaints:
Problem #1: I waited for a little over TWO hours for the technician to install, mount and balance my tires plus an alignment. Yes I had an appointment. The waiting room feels like a freezer and smells like chemicals… so milling around inside and outside a tire place for TWO hours is like theee last place I want to be. (–1 star for SLOW service in the middle of a weekday)
Problem #2: Maybe its wrong to expect the technician: 1) to wipe the tires clean (some tire shine would be nice too bud), and 2) take care of your clients *ish… meaning don’t scratch your clients alloy wheels, and clean up the grease/​whatever solution that attached itself to every single wheel when you laid them on the ground… geez talk about high expectations! *blank stare*. Yes, maybe I should have walked back in and mentioned this to the technician, but I was a tinge bit annoyed and just ready to go. I don’t think that I should have to mention this in the first place. Vinegar and a nice firm scrubbing took that grease solution right off my wheels. (–1 star for ignoring basic customer service… clean up after and don’t mess up my *ish.)
Problem #3: This is why I came back to write this review. I can get over the first two problems, but this one not so much. So the day before yesterday, I see a bare stud… no lug nut or wheel lock! Stop playin… no I’m serious. Lol. So it appears that the technician failed to secure my wheel lock correctly and it flew off probably as I was driving somewhere. And since I don’t go to the other side of my car often, I’m not sure how long I was driving with a missing lug nut. So I made sure to go elsewhere and have them put one of my lugs on my tire while I order a replacement wheel lock, and I had them make sure everything else was tightened and torqued correctly. I definitely didn’t trust going back to this location since they didn’t do the job right in the first place. Replacing a wheel lock is cheap, but its an inconvenience and most importantly I’m really not a fan of not having a wheel lock while I wait on a replacement… thieves steal expensive tires. (–1 star for failing at your only job and the inconveniences created)
As the kids say these days… Booooo Mr. Tire. Get your life.

I ended up at this Mr. Tire after going to their competition across the street. Horrible service at the unnamed competition, fantastic service here at Mr. Tire.
My truck had a recent flat and after changing it I wanted to see if the flat tire was able to be repaired. Upon arrival at Mr. Tire I was greeted immediately even though I could tell they were very busy. The gentleman who greeted me came right out to my truck to inspect the tire to see if it could be repaired. We found what we thought was a nail hole (oops) and the gentleman said it could be repaired. As they were busy and I did not have an appointment, I was informed that my wait time may be up to 2 hours but they would fit me in as soon as possible. After a 45 minute wait, the same gentleman came to get me. He explained that my tire had been in their dunk tank for 30 minutes and they couldn’t find anything wrong with it. The nail hole we had seen turned out to be a previous repair. Apparently I drive over a lot of nails. What made this trip worthy of 5 stars is what happened next.
The gentleman showed me my tire in their dunk tank, there were no air bubbles that would show air escaping from the tire. The tire was replaced back under my truck and I was ready to go. No charge. Not only did they not charge me for the service of checking the tire, the employee did not try and up-​sell me into getting a new tire. I really respect and appreciate that. Having worked a different type of retail job for many years, I’m used to the employees trying to up-​sell or at least get something for their time they spent with me. The fact that this gentleman did not try that raised this company higher in my opinion. They’ve earned my repeat business, not that I plan on driving over any nails any time soon. I wish I had paid attention better so I could compliment the gentleman who helped me by name, but I was just so impressed with his service it slipped my mind. Thank you Mr. Tire for the excellent service.

They seemed really nice I showed up for my appointment and left they called me in 2 hours as promised. I bought 4 tires and had an alignment. When I showed up they had not put my spare tire back under my truck. I pointed it out and they fixed it right away. Friendly people.

This store is a joke. I only went here because I had a coupon and it was close to my house. I came in for a tire patch (I picked up a small nail and had a small air leak). I also needed an oil change. When the person called me to tell me about the status of my car, it was already 3 hours AFTER they said the work would be completed. They told me the sidewall on the tire was damaged and I would need a new tire. I knew immediately that this was a LIE because I just bought that tire 3 months ago and I had inspected it prior to bringing it in. I knew the guy was just trying to sell me a new tire (which is about 160 $ for my car). I told the salesman that there is no sidewall damage and I just need the small nail hole replaced. He seemed startled to discover that he was talking to a customer that was educated and informed. I’m no dummy: I know that the free tire patch and oil change coupons are just cons to get people to bring their cars in so your SALESMEN can sell me tons of stuff I don’t need. Please don’t insult my intelligence. Please stop your shady business practices.

Slow!!! I showed up to get a tire plugged. They asked if I could wait «a few minutes»… 1 ½ hours later they told me I was next. Still took a little over half an hour just to plug the tire after that!