The only reason I gave the second star was because our waitress was nice and attentive… NOTGREAT… but nice . We ordered appetizers that took over 20 minutes to bring. Once served it was only ½ of our full app order. We ordered drinks and I wanted a Pepsi with lemon… I got the Pepsi. but no lemon! They were out . Continuing to our main course which ended up being the other half of our appetizers and the wet crust pizza we ordered which should have been thin crust pepperoni but it was undercooked . Although the waitress apologized for the kitchen«being backed up» on a Friday night. I couldn’t excuse the very poor quality of food.$ 50 Bucks later I’ll take my family elsewhere next family dinner night . Do not order for pick up or dine in at this location… unless you have lifetime to waste !
Janell J.
Rating des Ortes: 1 Randallstown, MD
After a long day and bringing the kids in for a celebration was horrible service it was the most slowest ever we waited and waited forever by the time the kids got there food they said they not even hungry just ready to sleep.
Raquel H.
Rating des Ortes: 2 Laurel, MD
Ordered placed on line for carry out: The first time I came in there was not a problem. This time I ordered and was told my order would be ready at 7:10pm(15 minutes). I get in at exactly 7:10 to see on the monitor that there are four incomplete orders ahead of me. The earliest being 6:54. That guy finally got his order at 7:22. I still waiting for i still haven’t received mine. The girl at the register… incompetent. I guess I’ll check Facebook as I continue to wait…
Tara H.
Rating des Ortes: 1 Pasadena, MD
WORSTSERVICEEVER!!! We came with 3 adults and 4 kids(all under 4) at noon, we were one of 3 parties in the ENTIRE dining room. We were blatantly ignored and disrespected. It was as if asking our server to take our order and then bring us said order was asking WAYTOOMUCH! It took 25 minutes before the«server» came to take our order then another 25 – 30 minutes before that order INCLUDINGDRINKS even came. One of the kids meals that was ordered never came but was added to the check. We then had to count the dirty plates on our table for the server to prove we never received that meal! It was madness!!! I love Pizza Hut, their food is good and the prices are decent. But this location SERIOUSLY needs to be investigated by corporate! I will NOT be going back to this location, EVER!!!
Dan S.
Rating des Ortes: 1 Mount Airy, MD
Slow and indifferent service, food slow to be delivered, and even with only a few other patrons over the lunch hour last Friday. I haven’t been to this site for a number of years, and even though my office is nearby I won’t be returning. I got a personal pizza, which is really the equivalent of a single slice anywhere else, except for the $ 6 price tag. It was very greasy as well, with very little in the way of toppings that were ordered. We had to ask for our drinks to be refilled, and even had to track down the waitress for the bill. If this is an example of how Pizza Huts are managed, it’s not hard to see why they are going out of business. Many other lunch options in the area, don’t waste your time here.
Jessica B.
Rating des Ortes: 2 Owings Mills, MD
1 star because it is close to my house. 1 star because my family likes pizza. Ever time I order from this Pizza Hut I swear it will be my last. Why didnt I remember this last weekend when I ordered from this established yet again like a fool. What ever time they tell you that your order will be ready add 25 minutes. Then when you arrive be prepared to wait another 15 minutes or so. Zero customer service. Employees stand around talking to eachother and are not helpful in anyway. The pizza is tasty and salads are fresh but I can’t wait an hour for a «quick dinner» option.
Kevin P.
Rating des Ortes: 1 Baltimore, MD
Not coming back here. –half-hearted customer service –slow staff; order took a while to come –low pizza quality; had the worst supreme pizza I’ve had in my living memory And how can a pizza store not have hot sauce? Someone asked me if I prefer Pizza Hut or Papa John’s. If this restaurant is any indication, I will henceforth be choosing Papa John’s over Pizza Hut
Cassie S.
Rating des Ortes: 5 Baltimore, MD
So this place is incredibly well laid-out and decorated for a Pizza Hut. It’s beautiful inside. There’s a really neat freestanding fireplace in the the middle of the dining area, and wood paneling to separate spaces off from each other. It’s not at all crowded and has several booths next to windows that are basically floor to ceiling. I suspect they inherited this from a prior occupant of the space, but it’s really nice. I have a childhood tradition of going to Pizza Hut with my de facto godfather and my little sister around my birthday and Christmas, and so… I really am irrationally fond of the place. Add to this that Pizza Hut Pan Pizza is, yeah, grotesquely bad for you, but also the very much delicious pizza you can possibly eat cold, and I was really delighted to find this place, improbably pretty and well-maintained and with my favorite junk food, right down the street from my new neighborhood. They aren’t any slower than any other Pizza Hut I’ve ever been to, and they’re faster than some. Since I was there to talk with my sister as much as to eat, waiting wasn’t really a huge issue for me — but yeah, I wouldn’t go there in a hurry. Our waitress was really nice and personable in a totally unselfconscious way, inviting us to her inner monologue as she mumbled about how she kept hearing there would be bigger crowds for Saturday lunches and how Americans are work obsessed and everything was more relaxed in her native Trinidad. These things were said in a sort of joking way, not a miserable complaining one, which made it fodder of a genuine conversation instead of awkward complaining(which it could have been with a different tone of voice). She and my sister both also started dancing around at the same time when«Call me maybe» came on the radio, which caused all three of us to crack up. If you like and are comforted by PIzza Huts being Pizza Huts, well, this doesn’t have the crazy roof, but I think you’ll find it a good variation and maybe even an improvement on the norm. I am really happy it’s there.
Valarie J.
Rating des Ortes: 2 Baltimore, MD
not sure why but they are the slowest staff I have seen. call-in order or dining in does not matter. but the pizza is always the best. salads are fresh
Le B.
Rating des Ortes: 2 Baltimore, MD
My kids love the food here but it’s a shame they read better than the staff. It’s a great place to bring kids for a quick bite but bring a thesaurus.