Rutland Beard Florist

I am originally from Maryland but am living in North Carolina right now and this morning I ordered flowers to be delivered to my best friend for passing her occupational therapy board exam. I spoke with someone about requesting they be delivered after 5:00pm when I knew she would be home from work — he assured me he put on the request a 5:30pm delivery and that it would be no problem at all. 2:30pm rolls around and I had a call from the delivery girl telling me she was on her way to deliver them. I told her they were supposed to send them after 5:00pm because no one was home to receive them right now and she proceeded to ask me if there is a neighbor she could leave them with (um, no — these are being delivered in Baltimore) or if there was a porch she could leave them on — it’s 26 degrees in Baltimore today. so, no that’s not an option. I was then told the person who they were being sent to could go pick them up from the shop. So tell me what the purpose of paying delivery fees and having a surprise bouquet sent to a best friend is? I called the shop to speak with a manager. She told me that the person who told me about the note for a 5:00pm delivery did not have the authority to guarantee that. It is not my problem that someone in your business set me with expectations that a 5:00pm delivery would be fine. Manager said they do not have drivers in the specific delivery area at that time. I asked if it was at all possible just to have it as the last delivery of the day or just fulfill what was promised of me. Her response: «No, not JUST FOR A $ 30.00 flower arrangement» and then hung up on me. ARE YOU KIDDING ME?! So you discriminate and decide what customers you want to satisfy based on how much they spend? Sorry that right now what I can afford isn’t worthy of your service. It should not matter what a customer spends, every one of your customers should be treated the same. Shame on you as a manager for being so disrespectful to a new customer and shame on this business. Will not use them, will not recommend them. BTW — I’m getting married this fall and am not currently in a contract with any florists for my wedding. some good customer service maybe would have won you a much bigger order with a couple extra 0’s tacked on to that $ 30 you claim wasn’t good enough for quality service. No chance of that now. I’ll make sure to steer people clear of this place.

Not only am I upset that Rutland Beard put my order to be delivered at the end of the day, but I paid extra to have it delivered early. And on top of that, they did not refund my money for an order they never delivered !
If not for American Express, they would have kept my money for flowers that never arrived.
They were not just a disappointment but dishonest for not refunding my money. All I can say is thank you American Express for stepping up to the plate and forcing them to return my money.

DO NOT BUY OR ORDER HERE!!! They destroyed my order for mothers day and lied!!! They said the package was delivered but no one was home when it was getting delivered to a Business. What a JOKE!!! Customer service was piss poor. Im in retail and NO resolution is never positive!!! If the role was reversed I would of got in my car and dropped off the arrangement myself!!!

Thank you so much! Allison is fantastic! Mr. Rutland (now retired I believe) was a huge help with stress reduction and ideas for our wedding. The bouquets and boutineers and table settings were absolutely wonderful! Excellent service, fairly priced, timely execution… Simply said, you can’t go wrong with Rutland!