Sears Auto Center

I purchase their lifetime alignment service plan for $ 189.99, after the frist alignment, my car became even worst then before,
then I climb down to look at the bottom, noticed that the suspension control arm was worn need to be replaced,
went to Sears and asked them what cost to fix, they said will cost around $ 700 to replaced them! They charge $ 100 more on parts then buying
from auto zone, and around $ 400 on labor! I end up replaced them myself and only cost me two hundred something, then I scheduled re-​alignment from Sears,
was told that new parts has been replaced by other person or company on the suspension, that void my lifetime warranty on alignment, I was shocked and asked him the reason, he said they were on the back of my invoice with those tiny writting. This is rediculous! Awful!
No one ever mention it to me before when I purchased it, the time that I paid, I did asked him what is lifetime warranty covered, he just told me that I could have as much times alignment as I want if I own this car, he never mention to me any of that clause!
I paid $ 189.99 for «one time» alignment which I had paid $ 100 more then the 6 month alignment! And mine was not even last a month! I will never have my car service from
Sears ever! They will try to squeeze your pocket as much as they could! People be caution when purchasing service call «lifetime», they never be a bargain when you pay attention to their «hidden clause»!

On Wednesday, October 14, 2015 I had my mother’s car towed by AAA to the Sears Auto Center at the East Point Mall location. The car won’t start and kept stalling when driven. The auto center had the car from 9:45am until 5:30pm last Wednesday. Steve the manager said the problem was the battery. My mother explained that AAA put a battery in the car over a year ago so it should be still fine. But Steve insisted that the battery was bad and was replaced with a bra nd new Die Hard battery which cost $ 125. When we picked up the car my mother said it felt like the car wanted to stall out again. The car seemed to start alright until this past Wednesday. We received a call from Sears to know if there was still a problem with the car and told that we needed someone to take another look at it. Also, when we asked Steve for the old AAA battery back he said he would need to charge us $ 15.00. Which I thought that was very unusual. The car was towed back again on Friday, October 23, 2015. A service advisor told my mother that the problem now was the alternator and it could cost $ 309.00. I stopped by today to see what was going on with the car today because the auto center they would call today at 10:00 but I was there at 12:00pm and spoke to Steve who said that they were waiting for a belt to come in because the old one was bad and needed to be replaced before the alternator could be put on. I feel my mother and I are being taken for a ride from this auto center. They don’t seem to know what they are doing and are not very professional. For example when the technician called my mother back yesterday to tell her the alternator was the problem he couldn’t tell her was the price was and needed to call her back. I just want someone to help us get this situation resolved today I do not think it’s fair that we pay anything extra for service each time we return. Thank you. Sincerely,
Mark S.

I would recommend this auto center. They provide good customer service and are professional. Technicians are very knowledgeable and helpful. I gave four starts because it would have been nice if they had chairs, tv and little coffee station for customers while they are waiting.

I can’t say how good they are at actual repairs but Sears Auto Center is cheap and convenient for a weekend oil change. They’re one of the few places near my house that’s open on Sunday, and when I brought my car in in the late morning they were done in under an hour. I wouldn’t want to come here when they’re particularly busy since Eastpoint Mall is a ghost town without much to do while you’re waiting.

Unilocal map location is incorrect! You’ll just end up in a lot facing a storage facility.
You have to drive down the road a bit more until you hit Eastpoint Mall, and you also have to drive around the back of the mall to find the entrance.
Otherwise, I came here to get my battery replaced. Good service, clean facilities, standard Sears service. I would say I was pretty satisfied.