SECU

I’ve been a member for more than a year now, and every interaction has left me very pleased. Before that I had never used a credit union, so I was a bit skeptical about what to expect. But now I wish I’d joined a credit union a long time ago. No weird fees. And on my credit card account statement I get information about how much to pay monthly so that I can pay the thing off in 3 versus 15 years. In other words, they show me how to pay it off and that they want me to pay it off. In other words, they aren’t actively trying to encourage me to carry a balance from which they can financially benefit (as of course does Visa, Bank of America who I used/​hated before…). I can’t say enough good things about the staff and the policies I’ve encountered at SECU.

Stopped in because I needed to get a certified check. I thought that it would be crowded because it was lunch time. NOT. It was empty. Only one person ahead of me. Can you say IN and OUT with not a problem. Check in hand and they sent me on my way. I love good fast service.

I keep telling myself that I need to write a review about my experiences at SECU, but I always forget until I go again. So I had to buckle down and do it — because these people DESERVE IT!
This experience was my first at this particular branch, but it was consistent with what I have come to expect from SECU. I guess I shouldn’t say «expect» because that kind of sounds entitled — but they take a lot of anxiety and apprehension away from financial dealings.
On this particular visit, the lady who sits right at the entrance greeted me right as I entered and I veered towards the teller lines. On the way I noticed that they have a PC available if you would like to perform any on-​line transactions — nice touch! I hadn’t made it to the opening of the queue before Jessica welcomed and waved me over.
Once I got to her window I mentioned that I only had my member # and not my account #. This always seems to always start a fluff at other banks, but she said it was no problem and she would look it up with my member #. Easy peasy!
While she was looking up my info she asked if I knew that I could deposit checks through the ATM now with no envelopes to fill out. I didn’t get the impression that she was trying to shoo me off, rather just being helpful. Of course using the ATM would be awesome, but I can’t seem to remember my PIN # to save my life. «No problem!», again from Jessica — «After I complete your transaction, I’ll have a PIN reminder sent out to you». HOORAY! You’ll laugh, but this is one of those things I have been putting off just because it always seems to be too much trouble with banks — again, SECU is different in a very good way.
As I left I, noticed 3 elderly ladies waiting at the front ATM to deposit checks. Now I’m not trying to stereotype, but I’ve noticed prior generations aren’t always quick to embrace technology — so if these lovely 70-something’s were giving it a try, I’d think it has to be pretty simple. Not having to write out envelopes is a definite plus. It’s as simple as withdrawing money — just in reverse!
Of course there are membership requirements to join, but they aren’t as difficult as you may think. It’s worth taking a look to see if you qualify.
At this point I have checking, savings, consolidation and auto loans and I had refinanced with them in the past. All easy transactions with excellent customer service!