The Moving Connection

We contracted The Moving Connection as they had the North American brand behind them and the sales rep (Terry) was very experienced and shared several helpful recommendations. Because they were moving two separate shipments, we went to great trouble to organize the two shipments into one truck. The fellows who packed and loaded everything were terrific. Jimmy the driver was especially helpful and professional. The trouble came when instead of keeping our shipment on the same truck it had been load onto, someone (unknown) moved all of our things off of the truck and onto another. In the process which was obviously quick and sloppy, they confused the two shipments and damaged two of our pieces of furniture beyond repair. The worst was that they tried to cover their tracks and did a very poor glue job on both pieces, leaving them with glue that melted due to high temperatures. We have filed a claim for full replacement value and have been reassured by the sales rep that he will help us since he gave us his word that our shipment would not be moved and would remain safe. After paying almost $ 2000 to keep our shipment organized and on the same truck, we were the victims of a bait and switch. Apparantly this is fairly common in the moving industry. One would simply not expect it, however, with a multinational company like North American van lines.

My husband and I can not say enough good things about the wonderful moving experience we had with The Moving Connection. Their estimate was half that of some other companies… and they actually came in under the estimate!
Our crew was courteous and professional, and took the utmost care to move our belongings out of a tricky 3 story townhome. TMC provided storage on the truck for six days between homes for a nominal charge (compared to their competition). Our move-​in day was just as good, with not a single item damaged… I’ve used movers twice previously, and know that this is very rare!
I was surprised to see negative reviews for the company, but note that they are for long-​distance moves. This was a local move, and I highly recommend them!!!

My wife and I used The Moving Connection as part of a complicated move to Boston (they packed up all of our 2BR/​2BA apartment in DC, and moved some of the stuff to a storage facility in MD, and the next day another moving company moved the rest of our stuff from our apartment to our new place in Boston). Prior to the move, they were professional, both on the phone and in person. They people they sent to pack and move were what you would expect from packer/​movers– trash-​talking, gossiping, etc. That would have been fine if their work had been professional and complete. But like I said, we had some stuff going to storage and some going to Boston. We had separated out what was going where, and we did the best we could to help them when they had questions. But lots of boxes ended up unlabeled, and in one case a box we unpacked in Boston labeled «pots and pans» ended up having books that should have gone to storage.
The real trouble came when a wardrobe box containing all my clothes did not arrive. The moving company checked the truck and said it was empty, that everything they brought had been unloaded. What that meant, we assumed, was that the The Moving Connection movers had mislabled the box, and put it in storage in MD instead of leaving it to be brought to Boston. We got in touch via email with Nicole, who had been our point of contact before the move, that afternoon. Over the next 2 weeks, we sent 6 emails and made 2 phone calls, with no response from anyone with the authority to address the situation. North American Van Lines was copied on each email. It was only when we threatened to write the Better Business Bureau did they respond.
Now for another twist: The man who responded was Ross, the owner. He was gracious, helpful and dedicated to solving the problem. He and one of his men came down to the storage locker all the way from Baltimore, and went through the ENTIRE locker with me to find the box (they didnt end up finding it)
I would say that, overall, our experience with them was very mixed.

I got a great estimate from The Moving Connection for a move from Baltimore to San Francisco. Through the initial process and contract signing, they were great. The move on the Baltimore side went smoothly and the movers themselves were professional and quick.
The deal was that they would store my belongings and when I secured a new apartment on San Francisco, they told me that with seven to ten days notice to load the truck, drive my shipment out, and have it at my doorstep
However, once we got to San Francisco, the trouble started. We found an apartment with a lease that started about a month after we signed it. Thinking that four weeks notice was well within the amount of time we were quoted by the Moving Connection, we contacted them to set up a delivery for the 1^st of the next month.
First, they were difficult to get a hold of. Several emails and phone calls were not returned. After several days, we finally managed to speak to someone who gave us an estimated window for delivery of the 18^th to the 22^nd, three weeks past when our lease began. The only reason we were given was that «no shipments were going out» for the last two weeks of the current month. No amount of prodding would produce an explanation of why that was.
After several attempts to negotiate or explain the situation or even get a reason why a one week estimate had turned in to over six weeks, we had our estimate reduced to some time between the 12^th and the 18^th. Explaining that we had made a number of plans based on their grossly inaccurate estimate of the lead-​in needed for delivery and that now we were incurring increased costs of temporary housing and other expenses based on their failure to even come close to that estimate didn’t even produce an apology, let alone any sort of consideration for the financial damages they caused.
Our shipment arrived with several broken items, parts missing from the furniture that they had disassembled, and a few crushed boxes. Thus far, attempts to rectify these damages (which, granted, are minor but frustrating) with the Moving Connection have been met with a similar silence as we encountered when trying to schedule our delivery.
Their price was good, but in the end, you get what you pay for. Avoid them.

I called North American Van Lines, and was transferred to The Moving Connection to be my local moving company. I had a small one-​bedroom apartment, and was moving from Washington, DC to a suburb in Maryland, one hour away.
The customer service rep quoted me a rate of $ 140/​hour for a weekend move + $ 50 fuel surcharge. At an estimate of 7 hours… you do the math. I felt a little faint. After speaking with a few other local moving companies (who had hourly rates at almost half the cost and estimated 4 hours tops), I wondered why TMC’s prices were so high. I was surprised that moving a one-​bedroom apartment could end up costing me almost an entire month’s rent.