The UPS Store

This is the worst UPS I have ever been to. I communicated that online printing wasn’t working and they told me that they couldn’t print it out but that I had to use their $ 4 per minute computer. This was an error on their part and the manager was not helpful and stared off into space when I offered other solutions. Not business friendly!

Have had great service at this location from Kyle and Alex. Very friendly and helpful!

We are stuck between a rock and a hard place here in B’more in that the USPS is not the most reliable means by which to send a package (or receive one, for that matter), and both the USPS and UPS have raised rates for shipping. This location offers the ability to choose the carrier (huge plus) but it also comes with fees that do add up. For instance: to ship two CDs to my son in Milwaukee (in a box purchased from the UPS Store) Priority Mail ran just over $ 11.00. To me, that is quite high but it is a sign of the times.
I’m happy that this place is here to provide an important service — the sticker shock, though, is something that takes a little time to wear off. This experience is a good incentive to start thinking about how to accomplish tasks more economically…

I guess when you need something sent «right»…brown does it the way it should be. I sent a letter certified mail with USPS. Upon tracking the letter, we discovered… no one knew where it was. @___@. Seriously? We were told, call here, call there… etc etc. When we tried to call… the line is busy. United States Post Office… really? No idea?
So we went to the UPS store. Next day mail, and polite staff. Imagine that!
I can not imagine why the postal service is going bankrupt…

The person working here today — Britney — is possibly the rudest person I have ever met. No joke. The attitude on this woman was unacceptable. Unless you enjoy getting bitched at by an angry clerk, I’d suggest heading to FedEx. I’d rather be at the Post Office than here and that’s saying something. So mean…

UPS stated that my packaged was delivered 1:30 p.m. on Monday, Sept. 28. Left on my front porch. It wasn’t there! I called UPS 3 times, they stated they would call me back with information. That has not happened as of today, 2 October. So, I went on their site and sent 2 e mails because they say they will respond within 4 hours! That never happened.
If you want your package delivered where you want it to go, DO NOT ship with UPS! No customer service! No responsibility for their failure to deliver! No return call! I hate them! Less than 1 star! ZERO!

This is the very best UPS store in the entire Baltimore area. I have tried each one several times, and I travel quite a bit just to come to this one. The staff is friendly and accommodating, and the best around.

Listed as carrying printer ink cartridges – they do not carry any printer ink!

Hands down the worst experience of any UPS store that I have ever been to. Rude and unaccommodating to customers to the point of scolding. Go ANYWHERE else.

Smart aleck jokester dip weeds.
I needed to return four batteries (60lbs ea) that I bought through Amazon. I also needed boxes as the original boxes had been damaged in shipping.
I carried one battery in and asked if they could box it and ship it. I was told yes and was quoted $ 32 per box.
I gave Britney all my information and then went outside to get the other batteries. Four trips all together.
After I had brought the last one in, the other clerk who had just sat there watching me bring them in one at a time said, «Yeah. We don’t ship batteries.» I said it would have been nice for him to have mentioned that when I brought the first one in.
He seemed to think it was all one big funny joke.
Strange. I wasn’t at all amused.
Britney was very apologetic and offered to help carry the batteries. Each one would have been easily half her body weight so I declined.
Her moron partner just laughed.
FEDEX from now on.
I’m not sure where the FEDEX store is and this UPS store is just around the corner, but after this I’m a loyal FEDEX customer.

The staff here is the best. Brittany, Vickie, and Joseph are SO friendly and helpful, and always help me with my packing and shipping needs at the most reasonable prices. Highly recommend this location!

Went there yesterday during when the UPS website stated were normal hours… CLOSED. Went there today during when the UPS website stated were normal hours… CLOSED. They get 2 stars because my experience there when it is open, which is apparently not much and never on weekends, was decent and there have been no major issues.
UPS has really deteriorated and it’s unfortunate that they can’t even run as a legitimate business anymore. Delivery had also been extremely inconsistent — some packages are delivered without signature, some are not left when given prior authorization, and a few were not even attempted to be delivered.

Always helpful & well staffed with knowledgeable employees. My go-​to place for shipping. And bonus points for being open on Sundays during the month of December!

I have used this store several times. Some workers are helpful and nice, others are so rude, I left the store without using their services. It is also twice the price of usps.

This place has turned into a complete scam. I’ve used the store fairly regularly to print things out. I used to just hand over my USB drive to the cashier and they would print out my files, and i would just pay a «per page» printing fee. Now, they tripled the «per page» price and make you rent a computer to print the files out yourself. Not to mention it’s staffed by a bunch of high school girls that couldn’t care less about being there. Jacking up prices and then making the customer do more work? No thanks. I’ll take my business elsewhere.

Everyone in this UPS store is incredibly helpful and friendly. You’re always greeted when you walk in the door and I’ve never had to wait long. I’ve used this location to ship nationally, internationally, to get packing supplies, and to get my passport photo… every experience has been easy and pleasant!

Bring your own tape! I was returning an item to Amazon that had been damaged by UPS and asked to use their tape to reseal the package and was told it wasn’t possible rude their tape and directed to buy a roll!

Could people at this location care any less about the service they provide? $ 5 was a small fee to pay for them to hold my UPS packages for me to pick up so that UPS didn’t deliver them to my stoop in Federal Hill and leave them there to be stolen when they are marked «not authorized to leave without signature». That was my wedding dress… thanks UPS, but that’s a different review.
So yeah, $ 5 to have them hold a package for me to pick up and all we get is consistently crappy service.
1. Today, they told me that I can’t pick up my husband’s package because I’m not him. This hasn’t ever been a problem before, but ok, i get it. So I mention the website says that if I show the delivery notice (which I have), that they should be able to give it to me. No dice. The lady says while that’s UPS’s policy, it’s not their policy… i thought THEY were UPS!
2. Last time I went in there, they asked if I could let them know before a large package is delivered for them to hold because «it takes up space and we weren’t expecting it and the driver had to drive around until we could find a spot for it.» oh and that they’re trying to get their re-​certification as a UPS store. Sorry, but don’t be a UPS store then. If you don’t have the space to offer the services, I dunno, figure it out! I have to figure shit out all day as part of my job, so don’t ask me to do yours for you or, at the very least, pay me to do your thinking.
3. There’s this little dog that runs around the store and EVERY single time I go in there, my allergies kick up. He’s not behind the counter, but is running around and rubbing up against my calves. Should i have to think «wait, is this UPS store going to have a dog» before I send my package there?
4. They close at 7 on week nights. Walk up at 6:45 or 6:50 and I GUARANTEE, the lights will be off and the door locked. It’s kind of like they’re saying, «Hey, $*%@ you! We know you’re just getting home from a long day at work, but we wanted to start ours early. You probably didn’t need your birth control this week, right?»
So, thanks UPS store on Fort Avenue! You guys are the best… Thanks to you, I“m going to start trekking out to the warehouse out in Arbutus just to avoid any contact with you. Yeah, I’d rather go to ARBUTUS!

I occasionally buy things online and if I want to return it, usually they give me a prepaid label for me to stick on and take to the local UPS store. This is good if you have UPS Stores nearby you… However, I found that the closest UPS store to me was downtown where you either paid a lot of money to use a garage or spend forever finding street parking. Neither were good options so I usually used the post office (and paid for my own shipping) or swung by a UPS Store when I was out in the surrounding counties.
But I didn’t realize that the Locust Point location actually has a parking lot! That makes my life so much easier. It’s in a shopping center and located somewhat behind the McDonald’s. I’m a fan!

I have used this store many times over the years and have been satisfied. I will never go back after today. I was shipping some very delicate family heirlooms and when I asked to be involved in packaging everything up I was greeted with heavy sighs and eyerolls. The girl was rude and disrespectful. I actually said at one point «I would appreciate it if you treated me and my belongings with a little respect.» Of course that made her attitude worse but I had to say something. Very awful, Vircity is so much better!