A and W Mountain Rental

The good:
1. House was beautiful and as advertised in the pictures. Stocked well with utensils, plates, pans, etc
2. Plenty of room
3. Indoor and out door gas fireplace was a bonus too. Vs messing with firewood.
The bad:
1. the house wasn’t fully cleaned from prior stay (2 beds slept in and not cleaned, used soap left in the showers).
2. the driveway condition. We had 2 AWD SUVs and 2 AWD trucks. 1 SUV and 1 Truck made it up. The other SUV had chains and couldn’t make it (2012 Range Rover). There was difficulty in getting a plow person there and the first attempt was a joke. We were told to call back if the plow didn’t show up. We had to call back 4 times! Each time we were told «they were on their way». Then when they did show up at 9pm, they only plowed 20feet of a 100ft driveway. They eventually came back and salted the next day.
With the degree of slope of the driveway and the unimproved road off ridge rd, some degree of plowing should be done prior to the arrival of guests, or at least sufficiently salted, especially if the house hasn’t been rented in awhile. Also, a disclaimer or description of the road leading to the cabin should be advertised.
3. Hot tub. Although a nice touch and a reason we chose your unit, the water was filthy and someone had turned the heating unit off, although it read 102 °F when we first got there (i’m guessing one of the cleaners when they came). It took overnight for the temp to be get back to 102. Had we had chemicals and hose to clean the tub, we would have. A manual for the hot tub to work the temp would be useful as well.
3. Water was shut off. We called after we couldn’t locate the water tank, and the property manager had to call someone else to find the information. This along with other findings, just make it seem like little quality control is done prior to check in for guests.
4. There were mice in the unit. There were rodent feces under the sink and we got a video of one running around at night. We were alerted when it chewed through a cooler for a granola bar.
5. Heating downstairs was inadequate. Folks that slept there had to sleep in long johns and sweat shirts, while the upstairs bedroom behind kitchen were baked. The thermostat maxed out at 70 degrees for heat?
6. The gas grill was helpful, but the burners were so old it caused the food to be either burnt or under cooked.