Army Navy Store of Barre

I had a really good customer service experience with these people. I’ve only purchased one item through this online store, but when that item arrived with a noticeable rip in it, they immediately replaced it without asking me to return the broken item. They were very nice over email and very quick to replace what was broken. I had also made the purchase during a «no shipping fee» promotion they were having so I felt I had gotten a great deal. I was thrilled that the person corresponding with me was so easy to work with and will definitely buy from these guys in the future.

Don’t bother.
They list everything they’ve ever sold online, I am assuming, but don’t notify what is out of stock or discontinued. They also don’t even fill your order and ship out for over a week after you place the order. When you only receive a partial order in the mail, you have to ask them where the rest is and they tell you about the discontinued and back logged items. One item I needed for later this week and now, not only do I still have to find it elsewhere, I also have to pay $ 15 to have it overnighted as I am out of time. Thanks Barre Army/​Navy. Way to be on top of things.

Might be good for shopping online, however I would note the merchandise seems much cheaper in person than it looks online, but not at all worth a trip there in person. Went to look for a pea coat and the selection was pretty much non existent. The young woman working there wouldn’t even get off her chair to get out of my way let alone help me. She even refused to check the back for additional sizes even though I could see a few hanging in the employees only section. If you are going run an online store that’s fine but why bother having a store front unless you enjoy being rude to people?

To anyone who is thinking about shopping online at Vermont’s Barre Army Navy, I’d like to inform you about my experience with their customer service; I had recently ordered a backpack for a backpacking trip with friends through their online store. The color option that I had selected had a image shown of the product I was purchasing in said color. When the backpack had arrived, it was not the color their website had shown me when I selected and purchased it. After a week of E-​mailing and trying to resolve this issue in a fair way, this is the response I have received from «customer service»: «No you need to return the pack to us for refund or exchange. Color is correct. There is no more quibbling.» All that I had asked is that they refund me my shipping expenses to get the backpack back to them as the product image of the color shown on their website (Which they took down after I brought it to their attention.) was not correct. I had even offered to compromise and keep the pack because I needed it for the weekend, although it wasn’t the color I was shown, if they were willing to reimburse me some amount. (Ended up not using the backpack because I was hopeful I would be able to get my money back or correct color) Instead, they want me to mail them the backpack, not reimburse me for shipping, and charge me a 15% re-​stocking fee. Hope anyone who is thinking about shopping here values customer service and will take a moment to read this. Cheers, An unsatisfied customer

I must say, I went back to Barre Army Navy for a second try and they were very helpful. Before my order was ship I got a call to see if another product could replace one that wasn’t in stock. That was fine. While going through the order with the rep we noticed a mistake in shipping cost. I got the whole order shipped for free. Thanks Barre Army Navy!

Army /​Navy /​Camping gear
Review for online purchases only.
Since I am now in survivalist mode after the hurricane destroyed my area, I needed a few things to ensure my longevity and after some Googling around, I happened upon Barre Army/​Navy.
The website is easy to navigate and the prices for the items I was looking for were acceptable — and I even got a shipping discount for taking a survey — perfect. The shipping was actually very fair I thought, unlike many other website that slam you to ship items.
I will definitely be buying more items and this is now book marked on my PC

Found this retailer online. I needed a couple of add-​a-​pouches for my ALICE backpack and they had them at a good price. They shipped fast and the pouches were very good quality and very close to the shade of my pack, so I was happy with them.
However, one of the ALICE clips was defective – stamping machine had failed to remove all the metal on one of the tips. I contacted them via email, and first received a response indicating they didn’t have the clips and that I would need to return the pouch. But less than a day later I received a follow-​up from another person who told me that the person who responded initially was mistaken, and they would send me a replacement clip right away. In fact, they sent me a pair of clips which Fed Ex dropped on my porch last night.
I’m giving them five stars for two reasons. First, they gave me a good product at a good price, and it matched their advertising exactly. Then they handled the problems with the order quickly and at no charge to me. Every retailer is going to run into mixups and defectives – it goes with the business – but not every retailer does a good job of handling such problems. These folks replaced the defective item without argument and without additional fees. And every retailer is going to have employees who make mistakes. The first person who responded to me made an error, but that mistake was caught and corrected in less than 24 hours. That means someone is paying close attention to the business!
Don’t have any idea what this place is like to visit, but I can certainly recommend them for online sales, and will not hesitate to order from them again.

Found this online retailer through the website of a clothing manufacturer.
Since I love Vermont, I decided to order through them over the plethora of other web stores.
(I believe the proper name of this business is the Barre Army Navy Store.)
[Navy? Uh, isn’t Vermont landlocked? Lake Champlain (hey, Champy) has a Navy?]
Nice selection.
Great prices.
Fast shipping.
Excellent customer service.
They shipped me the wrong hat and quickly corrected the problem.
Awesome. I’ll be ordering from them again in the future.