Enterprise Rent-A-Car

Let me preface this review that the customer service was great. They lost stars because of the cleanliness of the 2016 Expedition they gave me. I was promptly picked up at my dealership and driven to their facility less than a mile away. The rental was flawless and took less than 5 minutes. Unfortunately the office had stains all over the carpet, sparse furnishings and it smelled. We walked out and inspected the car. No dents or scratches and only a spray of tiny white dots all over the left side of the vehicle. The truck had less than 2,500 miles. We got in, pulled away and I noticed huge pieces of DANDRUFF on the headrests. Disgusting. I told kiddo not to lean his head back and cleaned it when we got home. Idk why or how they missed it. It was disgusting. You’ll see it in the images. I promptly cleaned the front cabin and everywhere we touched. So, beware of their cleaning. They do a decent job on the exterior but interior is not up to par, especially for Barrington.

The facility was filthy and the car they gave me was filthy. From the moment I entered the office I noticed how outdated and old everything was. I asked to use the restroom and the restaurant was absolutely filthy I wouldn’t even use the facilities. When I got in the car I noticed paperwork from not one but the two previous users of that car. The car was dirty both inside and out. I had to spend $ 25 to have the car cleaned before I would even drive it. They offered to clean it for me but I wouldn’t consider going back to that filthy office. There were used paper cups and used plastic silverware strewn about the car. I have never had this happen to me and I’ve rented from enterprise often.

Took advantage of my parents by adding other insurances for a long term rental, $ 1200.00.
Would have nothing to do with reversing or seriously discounting.

I had an issue with my rental and Enterprise went out of its way to make things right for me. Recommended.

I was set up with this rental by Wickstrom Dodge when my car underwent some warranty work.
Van was clean but out of gas.
Service was quick and friendly.
Appreciate the follow up call letting me know that everything was fine when I returned since the office was closed for the evening.
Would recommend others rent from this specific site in Barrington. Their fleet seems to be above the norm from other enterprise locations I have rented from locally.