Midas / SpeeDee Oil Change

it’s funny the owner says we had no appointment and no quote. Appointment was for 9am. Here is a copy of his email to me after my request for an estimate:
Joanne,
Thank you for requesting a service estimate for your 2005 Ford Explorer. Below is the typical price for the service you requested. We can provide an exact quote once we look at your vehicle, but this should give you an idea of what to expect.
Steering, Suspension, & Alignment
* ONE REAR WHEEL HUB ASSEMBLY INSTALLATION CHARGE. NO WARRANTY ON CUSTOMER SUPPLIED PARTS $ 250 — $ 290
Feel free to call us with any questions or to schedule an appointment. And if it’s easier, click here to schedule an appointment online.
The Midas Credit Card
Did you know that our store accepts the Midas Credit Card? There is no annual fee, and the card is also accepted at all US Exxon and Mobile gas stations. Apply in our store, or select the Midas Credit Card button below to learn more or to apply online.
Thank you for giving us the opportunity to help keep your vehicle in top shape.
Sincerely,
Steve from Midas Barrington

I walked in around noon to have oil changed for my vehicle. And within 20 – 30 minutes my vehicle was ready. I had questions on other services and a thorough answer was given.
a short and pleasant experience.

Steve is extremely informative and knows his stuff. He’s extremely personable and was able to get my car in for oil and brakes and done within a couple of hours. It’s amazing was new brakes can do for a car :) oil change price is a little high and I thought they could have done a better job vacuuming. They also did not clean the windows which was supposed to be part of the coupon I brought in. Aside from those small things, this place is great and I’ll definitely come back

Owner has continued to harass me for literally years now. In addition, he is now posting his own «positive» reviews in the comments of all the negative reviews. I have flagged all these comments, and encourage anyone reading this to do so as well. It’s a clear breach of Unilocal guidelines.
Additionally, all 4 of the positive reviews for this business are from people with less than 5 total reviews. 2 of which have ONLY reviewed this particular business. Seems a bit shady to me. Oh and one them lives in Inverness… I have been constantly chastised for being in Palatine (right next door), and not a «local»… seems hypocritical

The owner Steve loves what he does! You will find him knowledgeable, friendly, and caring. I have always been pleased with the work that was done on my car there. I feel that I get honest information about what needs to be done and what could be done later. I also feel like the pricing is fair. Steve and his crew take the time to explain to me everything that they are doing even though I’m not a mechanic and don’t know exactly what they’re talking about all the time. It’s a good place to take your car!

Be careful leaving a review because the people who work there will contact you in an intimidating and inappropriate way. You’ll see that many of their customers who leave reviews on Unilocal will contact you directly through Unilocal to share their frustration snd warn you about potential backlash.

Went for an oil change and the guy there seem very overwhelmed. He saw I had a coupon and said he can’t get my oil changed til the end of the day!!! So much for speedee oil changes. I went to jiffy lube across the street where they got me in right away and out really quickly.

Midas in Barrington is a great auto service shop, with awesome service, both behind the desk and in the garage. Steve and co. have saved me thousands of dollars on repairs versus other shops in Barrington. I have trusted me three cars here for the last several years, and this is the best overall auto repair shop in Barrington, in my opinion. Keep up the good work!

Overinflated prices, lousy. work and service. After oil change my car began leaking. When I complained about it, the manager tells me that it is my problem. I have never had an oil leak before. He also told me that he was angry that I didn’t get my heater core installed by their shop and actually went into my glove box to find out who did it, and I told him that was an invasion of privacy and also that the reason I didn’t go with him is because he was charging $ 300 more. I told him that wasn’t even the problem and that I am still having no heat after spending $ 1000 to another place. He said that «I’d be sorry» for badmouthing their service. Well I am in the process of writing the Better Business Bureau and Attorney General. I am still losing oil after the oil change and have to replace regularly. NEVER had this problem before. I also found out that he called the other place that I got the heater core done at, and that is another story altogether. But I will never ever recommend this place nor go anywhere near it. By this Friday, the Better Business Bureau and Attorney General will have complaints against this place. Looks like Neta P and Rob G agree with me that service is just lacking here.
Far more bad reviews than good… that speaks volumes.

Midas needs to hire proficient mechanics. They couldn’t find the very present hole which was slowly deflating my tire, when I even stated at first, «I have a hole in my tire, can I show you where»? They said, «oh no, they’ll find it, it’s their job». I was told by the mechani that my «tire is crooked». Crooked? Alright buddy. He couldn’t even explain why that meant and recommended a new tire. They sealed the inside an charged me $ 20.00.
I call a week later after it has deflated yet again to figure out if I need a new run or tire. They have no notes on my file, the mechanic does not remember our conversation and the manager says I’ve never heard that… ‘crooked’. I’m told to come in, again. Dumb. Why would I go there after you treat me rudely on the phone due to your incapable employee.
I went to Firestone, my tire is not crooked, not bent, and what do you know, there’s a hole in my tire at that exact spot. Interesting.
Figure it out, Midas!
Star rating of 0 NOT 1
Steve G.- In response of your comment — 10-​15-​2013
The fact of the matter is that the customer service was and maybe even still be lacking after reading all of your comments to us reviewers. It is my opinion that the root of bad customer service exists with those that make excuses and assumptions, (even after the facts had been stated) instead of providing actual, heartfelt customer service. These are my opinions. I am entitled to them.
It has been a year since I had the other company patch the slow leak from that ONE hole, car is good, and I’m finished discussing this matter.
Another thing; you plastering everyone’s full name is a violation of Unilocal’s and Midas’ privacy policy. I suggest you delete them before it is addressed.

Steve has done work on my vehicle and I was really please with the results. Fair priced great service, Go Steve!
7 hours ago Like