Motor Werks Honda in Barrington

I have had my car serviced here for many years and the employees have always been very nice, so it saddens me to write this review because I really wanted to continue having my car serviced here. Almost every time I had fluids changed they were significantly overfilled or underfilled, often by close to or in some cases exceeding a quart. The last time this happened I talked with the service manager about it hoping this would resolve the issue. At my most recent service appointment even though I had requested again to fill fluids to proper specifications, the transmission fluid was about a quart low and it didn’t even register on the lower end of the dipstick range after I checked it at home. I realize I am one of the few car owners who checks fluid levels right after a service appointment, but I have seen too many mistakes by mechanics over the years to just trust it is done right.
I brought the car back again to report the issue and a mechanic checked the levels, verified it was low, and added some, saying he didn’t want to overfill it because the fluid might not be hot enough and that he was getting a different reading each time he checked the dipstick (which wasn’t accurate as he was counting some fluid on the side of the dipstick as the fluid level when it should be fully across the width of the dipstick). I told him I would drive around for 10 minutes and return to have it checked again. It was still close to a quart low!
If their mechanics cannot consistently get something as simply as a fluid level correct, I wonder what else they are missing. I have unfortunately lost faith in Motor Werks and do not plan on returning. If you go here I would encourage you to double check your fluid levels after service appointments and alert them to any issues. I’m sure I am not the only person this has been happening to.

We went here and had a great experience. Ken was our salesman, and we got to where we needed to be on price fairly quickly. I would recommend checking them out!

I didn’t buy my car here, didn’t have an appointment and the sales guy repaired my headlight for free… wow! thank you

This dealership tried to use a classic bait and switch. I wanted to buy a new Accord and sent to a few Honda dealerships for pricing. Motor Werks of Barrington had the lowest price by about $ 1,500. We confirmed this price over several emails.
I drove 45 minutes to get there and sat at the dealership filling out paperwork for another 45 minutes. When the final bill came for me to sign, the price was $ 3,000 higher than our agreed upon price. They said they made a mistake in the email and can’t honor the quoted price. I left after 2 hours of my time with nothing.
Motor Werks of Barrington tried to bait and switch like classic car dealers and I would recommend you take your business elsewhere.