Chili’s

I’ve gone to Chili’s for years now, and I like their food. But the service today here was disappointing. Put in a to go order, they told me it would be ready in 10 minutes. I gave them 15 minutes. Get there and no one is at the to go desk. We ring the bell as instructed. We continue to wait, and wait. There were several employees there who passed us. The bartender looked right at us. I was appalled, we waited there 10 minutes. I was about to ring the bell again, when someone finally came up and asked if we had been helped! I said no, and we have been here a while. My daughter and I then had to wait another 10 minutes for our food! I will not be going back to this Chili’s location, poor customer service.

WORST CHILI’S EVER! Go to Mc Donald’s!
Our food was SO over salted (and I like salt!) we had to wipe off the chips and sent back our broccoli, asparagus, and fries. We requested them with out salt. My broccoli came back… good. Fries… good. Asparagus came back and they had WIPED OFF some of the salt. I know this because there was salt UNDERNEATH on one side of all my vegetable! The manager said in order for them to not have salt (get this) they would have to WASH THE PAN! ARE YOU KIDDING ME!?! WASH THE PAN! And no offer to substitute for another item! And that was a load of b******* because, um duh, there was salt only on one side and the asparagus was overcooked on both sides! Lady, you are seriously ignorant and a HORRIBLE MANAGER WITH NO INTEGRITY!!!
The One star goes to the waitress MAVIS (not the restaurant) She was super sweet and didn’t treat us any different after our dissatisfaction. So fire that manager and promote the waitress! But whatever you do, DON’T EAT HERE!!!

This place was well below your average Chili’s…The only reason why I am giving it two stars was because after 15 minutes of being seated, the busboy came and asked if we were helped and ended up going out of his way to take our order.
When we first arrived, the hostess said it would be a 30 minute wait, however after quickly looking around, you could see at least 6 tables not cleared off and open. We ended up only getting a drink and app and then leaving. I felt bad for leaving a bad tip but the truth is, the service was not at all what is expected.

Had dinner here tonight. We chose open seating in the bar because it was packed and people were waiting.
I ordered a beer and a double shot. She said there was a 1 drink max per person. So she said she would bring a single shot with my beer. This was still breaking the rules, but she felt she could get away with it.
She came back with our drinks, and that single shot turned into a quad shot (4 If you do not embrace math terms). I am not complaining mind you… especially after the 2^nd round. I was only charged $ 8.39 a glass for these quad shots. This was dirt cheap. Fiancé had a blackberry margarita which was ok?
On to the food. I had the classic bacon burger. It was filling, but tasted sweet. That’s weird. Fiancé had an Old Timer burger which was greasy, but otherwise ok.
As with most chillis, they are busy and far between.

On of the worst service that I seen I waited 30 +Mts to be seated another 20 Mts till someone finally came to take the order and the best part is they got at least 5 6 empty tables to make it short 1 star

Terrible service, very dirty bathrooms. Worst Chili’s I’ve ever been too, such a disappointment. I would think the restaurant employees would be on top of it because it’s a busy location, but obviously not. If your on your way home, don’t stop here!

I am not surprised that the rating at this location is sooooo low!!! Someone needs to sit down with the management and let them know that just because they are the only decent (chain) sit down restaurant in the area that their service should be less than any other location. Seriously.
The last time we were there I had to get up to refill my own water and my boyfriends TWICE!!!
TWO TIMES!!!
That is shameful.
We have sent back food for being cold, been forgotten about at our table by the waitress (to the point where our order wasn’t wen submitted to the kitchen— we left on that occasion) and have had variations of less than acceptable service and quality of food on MANY, MANY OCCASIONS.
Unless you are forced to come here because there is NO OTHER HIGHLY RECOGNIZABLE RESTAURANT IN THE AREA save your money and mental energy… It’s not worth either.

Upon entering the restaurant, the hostess was far too timid for her job. I couldn’t hear a single thing she said. I had to read her lips. Never was told how long the wait was. Went to the ladies and counted the empty tables on the dining room side. 20+ empty tables. 3 parties ahead of us were waiting. None larger than 5. 15 minutes later, one irate group finally spoke to a manager who was less than interested. We got seated shortly after that. We ordered ½ rack with fries, chili and a salad, and the appetizer trio. It took 30 minutes to get our food and it was Less than spectacular. Warm enough to pass, but cool enough to be irritating. This was not the fault of the server, as she was very friendly and prompt.

Stuck in Barstow for work, two week stretches. This place is within walking distance of the hotel, so that’s where I’ve been eating for an entire week now.
Staff: mediocre. Michelle is awesome, but nobody else really takes the time to pay attention to you as a customer. If you’ve used their table side «ziosk» system to pay prior to your meal, forget amenities such as refills: they already got their cash, and could not care less about you as a customer. Think that changes if they’re empty? Think again. I’ve walked out three days this week after the most bare bones service you could get from a sit down restaurant .
Food: decent, depending on what you order. Made the mistake of ordering a steak the first day, and asked for it medium rare. It was served so grossly overdone and dry that old leather could be considered more tender. Started hitting the «lite mex» menu, and it’s fairly decent. The chicken is a low quality but it’s juicy and tender. The salmon has a decent flavor if you tell them not to cover it in their sugary sauces. The salads are crispy-​ish, and the southwest chicken soup is yummy.
Overall, this place most likely stays open out of a combination monopoly in the area and all the outlet mall busses that saturates the area daily. Guess you don’t need to worry about «great», or even «good» when you own the market.
But, it does beat Mc D’s…

Three for late lunch; onion ring app was prompt, hot, and crispy, drinks and beer refills timely, waited longer than average for food, but we were kept updated about the progress. Before the end of the meal a manager stopped by to see how everything was.
For the area, this location is at least my plan B. You can count on reliable service and quality for reasonable prices here.

Everything was great! I had the smoked wings and we shared a fajita trio. Steak was super tasty, shrimp as well, they bring you tortillas and rice and beans! Great meal– Darlene was a great server. we will be back!

We visited this same Chili’s on Labor Day weekend, 2 years after our last visit. Much to our surprise we were very happy with our food and the service. The waitress we had was only on her 2^nd day on the job but she gave us fantastic service and management stopped by our table twice to see how we were doing. Thank you Chili’s for the much improved service and tasty meal.

It’s been a while since I dined at Chili’s and I noticed it’s changed a bit. The décor is trendier and now they have these kiosk tablets at all the tables where you are able to order food, check your Chili’s account, play games, and pay for the food. I hate this little kiosk thing because it’s so impersonal. We were able to order our food with the server but that’s pretty much the only time we saw him. We had a difficult time catching the staff’s attention to remove the massive amount of empty cups and dishes pilling up from our table. And when it came time to pay, you slide your cc through the kiosk and walk out. There’s no need to wait for the check and the servers also don’t bother to say goodbye either. But perhaps the detached service is exclusive to this one visit.
The Food:
Nachos: Yes! I love how they put the cheese and toppings on each chip individually. This makes for a perfect and consistent bite.
Boneless Buffalo Chicken: No. Too vinegary and slightly dry.
Salmon: Delicious, highly recommended. Surprisingly very good.
Taco, enchilada, and tostada: Sorry, didn’t do it for me. Flavors were all off.
Overall, I’d try Chili’s again because this could have been a fluke.

I’ll be brief
Service was a little slow
Food was bland
Generic feel to the place
And no excuse for dirty silverware
Meh

Service is ridiculous!!! Walked in and there was no host in the front to seat us so we just stood around for a good 10 mins. (It wasn’t busy or anything either). They finally sat us but to a dirty table. The place is basically empty so why the dirty table? After she cleaned the tables, she placed our menus on the completely wet table and expected us to pick it up. Yuck!
Server didn’t show up for another 15 mins to even take our drinks. She was about to leave but I had to stop her from dashing off and told her we’re also ready to order. Appetizers came out and we didn’t get any little plates to eat with. Our food was soo salty! Like chill with the salt shaker people.
Salty food with moody lackluster service. No thank you Chilis!
Oh and all the workers were basically hiding out in the kitchen the whole entire time.

Food all tastes the same… nothing stands out… a good server is pretty much a toss up.
One time I was sitting at a table in the bar area with a friend… some older woman was a greeter of some sort because she acknowledged EVERYONE but my friend n I
Another time I went with another friend and sat in the dinning area… our server was a, Mexican woman named Cindy… she was awesome… nice. curteous…very attentive to the customers… and that’s not the first time shes been our server.
Food is still nothing to brag about. I recommend Peggy Sues or if u have to be nearby… then Dennys… their sandwiches are ALWAYS good

I have to give this 1 star, even though the menu looked a lot better than before. I was excited to try a turkey burger with homemade pickles. The server even had the burger split between my wife and myself (we shared). I’m glad it was split, because it was much easier to see that it was PINK inside. Also, water or some other type of liquid was spilling out of it. When I called the server over, he took it in the back to look at it closer. he came back and said he wasnt sure if it was under cooked, but they would remake. That took over 30 min. I asked 2 more times and finally called a manager over. She came back, apologized and said she would remove it from the bill. We had a coupon for a free appetizer so we paid nothing for dinner, but thats about what it was worth. NOTHING. We still left the server a tip, even though he didnt keep us in the loop.
Btw, we only ate here because it was superclose to our hotel. Came at 6:15pm on a Friday night, was seated right away and didnt get out of there until 7:45. An hour and a half I’ll never be able to get back.
Shoulda went to Lola’s Kitchen.

One word for the food: salty.
Drinks were decent though, I tried the watermelon margarita and blueberry margarita and they were both pretty yummy.
For food I ordered the shrimp tacos… which was probably a bad idea in the first place because I usually never order anything fish related from a place that isn’t close to a body of water or known for seafood. But either way it wasn’t so great. The sauce they used was sweet and the tacos were salty in general. The guacamole was also too salty. Also tried some of the steak and it wasn’t so great (salty again).
Probably won’t be back here for dinner unless it just for the drinks!

This review is based on the high class customer service I received while sitting at the bar. My servers Pat and Crystal are an amazing A+ team. They got to know everyone at the bar and made sure you were treated with the up-​most care. My drinks were always filled and my food order done right to my liking. During my business stay in Barstow I will be dining here every night just to see both of them!
Thank you Pat and Crystal.

Wow — most of the reviews of this place are pretty negative with bad service seeming to be the biggest complaint. I gotta admit that the appeal of Chili’s to me is probably based on my college days, but there are days that I miss this food, especially since there are no locations close to the Pasadena area. The chance to eat at Chili’s on my way to Vegas seemed so appealing that I just had to do it.
Mrs. C clearly ordered the best, with her pick 3 appetizers out of 8 or 9 items I liked everything on her plate & should have ordered that. I got the crispy chicken tacos with rice & beans which were ok, but pretty similar to something that I could have made at home with frozen chicken strips in a toaster oven & some tortillas. However, the roasted corn guacamole was a huge serving & *excellent*. Definitely getting this the next time I’m at a Chili’s.
I’d say that the service was a tad slow, but nothing like what the other Unilocalers experienced. Maybe corporate is paying attention to the reviews & put in some additional training or managers. A competent meal gets 3 stars to hopefully balance out all of the problems that seem to be fixed.