Diamond Factory Service

I made an appointment through
and someone called to confirm the day before. Then they simply did not show up. No call. No communication. Nothing.
The reviews of this place seem accurate.
UPDATE:
I just want to mention that my experience was so annoying with these guys that when I wrote my review, I forgot to write it with my usual hilarity.

Contacted HH Gregg about my dryer that was under warranty, was directed to call Diamond Factory repair in Mich. Set up an appointment for 9AM on the next available date I could take off work. Appointment was for 900AM. The service tech didnt show up until 1PM. Once he got there he fidgeted with some screws, called someone and quietly asked for help in disassembling, then whispered to whoever he was talking to «No he’s standing right here.» (Meaning me.) He got off the phone and told me that he had no idea at all how to work on my dryer, which was an LG, and he would have to have the office send someone else out the next week. I rescheduled after taking another day off work to accommodate the tech the following Wednesday, and nobody showed up. I called the home office in Michigan and was told after being put on hold an extended period of time that someone had called me and left a message that they do not work on LG dryers anymore. No call was ever received by me for this.
So, 2 days missed work and still no dryer fixed. I had to give everything from the serial number to the color of my HH Gregg appliance to get the service person out there, and Diamond sends some guy who does not even know what type of appliance he is working on until he gets there and pretends to know what he is doing for the first 15 minutes. Not only is this the last appliance I ever buy from HH Gregg, but will never allow anyone from Diamond factory repair on my property. If I could give 0 stars I would.

Needless to say, I was a little nervous after reading the reviews but I had a very pleasant experience last Saturday. I remodeled my condo’s kitchen in 2014 and my new microwave oven suddenly wouldn’t turn on, of course after everything was paid in full (it never fails). The repairman was on time and explained that the problem was the interlock switch on the door. He replaced it quickly, I paid with a credit card and my microwave is back-​in-​action. Yippee!

If I could I would give 0 Stars! This company is the biggest joke ever! They cancel appointments without telling the clients. They say they have the part when they don’t and they are not knowledgeable on how to complete repairs. It is a mystery how a major company kitchen aid uses such a worthless company. I am contacting the BBB and have left negative reviews and feedback on kitchen aids facebook page. They have half heartedly replied and have not helped at all. If you are stuck using Diamond Garbage Factory Thieves call the morning of the appointment and confirm they have the parts and confirm the time of your appointment. There is a good chance they wont show that day! Goood Luck!!! you will need it dealing with these clowns!!!

Hah I had just bought new MAYTAG WASHER AND DRYER having problem with dryer no heat ! They set up a appointment to have this company to repair the dryer. Got a robo call from Diamond service with time They have not shown up so tried to call them ! All you get is voice mail they do not even answer the office number for regular business! I read all reviews and no doubt about it this company is BAD!!!

We have paid in excess of $ 1000 to repair the microwave half of a double oven over the last 3 years. Diamond’s most recent fix was the first that took less than 3 trips to fix. We were charged $ 185 for them to replace a $ 9 fuse on the same microwave that we spent $ 500+ to fix 4 months ago.
Outrageous. Just replace anything you think they need to fix.

I had scheduled appointment for 01/​25/​2016 8 – 4 pm and they just didn’t show up. Excuse is the best: they reject to do service at my home address (I bought this house 2 months ago and probably previews owner had some issue with them — don’t know for sure because they don’t want to talk to me :(- sorry but I will not recommend them.

Same here: Arranged service through Whirlpool and Lowes — received a confirmation and a date/​time: Monday 8am to 12n, than I called personally called Diamond Factory twice to confirm Monday appointment… but on Friday robocall from Diamond factory — to confirm already twice confirmed appointment and we wasn’t able to process robo call — Guess what? robocall canceled appointment with out any notification, but we already made and confirmed in the person twice: with Whirlpool and Diamond factory… I been told: that I canceled my Monday appointment, when on Friday I confirm twice! What a waist of time!
I called Whirlpool and made them aware that robocall canceled my/Lowe’s/Whirlpool efforts: I asked Whirlpool never recommend Diamond Factory Service.

I was given their name from a Magtag service representative. The problem with my washer was diagnosed by a company doing work on other appliances in my home. This company who did an excellent job on my other applainces indicated that they did not wish to repair the washer because of the amount of work/​cost and that they experienced problems with this type of repair lasting in this Maytag model. I called Magtag to complain since the unit was just over 5 years old and they offered to provide the part and gaver me Diamond Factory as a company that could do the installation. I called and explained the situation to Rachel at diamond company in order to get a quote for the replacement of the part and she refused to even discuss cost other than that it would cost me 90 dollars for someone to come out to look at the washer. Of course if the cost is high as I would expect I would be wasting the money and they would have the 90 dollars. This sounds like a company that you would not want to do business with. The company I used that was wonderful was Chicago Appliance Service Co — Chicago Suburban.

Horrible, awful service. 1^st visit — we pay them for a faulty dishwasher. 2^nd visit — canceled (claiming Kitchen Aid replacement part broken). 3^rd visit — canceled again, but not until after waiting 3 hrs and then calling to see what was up. (Again, they claim Kitchen Aid replacement is broken.) Clearly, they are trying to annoy us into giving up and buying another dishwasher. This may very well be the worst service I’ve experienced.

This company is terrible!!! Technicians are definitely not factory trained. I had 5 different technicians within a month & my washer is still broken. They don’t expedite anything even the fact that the last technician broke a part. I’m still waiting for that part in addition to the existing repair. I filed a formal complaint with Whirlpool/​Maytag. I’m stuck with them because the washer is under warranty. I had appointments scheduled & no one showed up. They blame it on the glitch. I’ve read other reviews & that’s pretty common for this company. Everyone in the office has an attitude. They are not even trying to make an extra effort. Terrible– don’t waiste your time & energy on Diamond Factory

Not sure why all the negative reviews. We’ve had a problem with our fridge for a few months now, and company after company would come out to «fix» the problem. Problem was that NONE of those other companies had any idea what they were doing, and actually made our problems worse. Rocco from Diamond Factory Service came out, and after I explained our situation, knew right away what the problem was. Before he even touched the fridge, he explained what the problem was, why he thought those were the problems, and how he would go about fixing them. Super professional and high quality work was done, and now the fridge is fixed. I really appreciate Rocco’s honesty and knowledge. Thanks again Diamond Factory Service!

Arranged service through Whirlpool — received a confirmation and a date/​time. Wednesday 8am to 12n… So, Wednesday at 12:15 I called and was told we didn’t have an appointment and «you don’t have a confirmation»… Ah, yes we do. Then the excuse was «we cancelled it, we didn’t have technicians.» — no call — no nothing. What a waste of time.
RUUUUNNNNN AWAY!!!

Horrible customer service. I got an automated call verifying a service appointment for 9 – 12. I called them because my appointment was supposed to be in the afternoon. They kept saying ‘we can not guarantee a time’ and then hung up on me. Seriously?

Jenn-​Air arranged for this company to handle some broken electronics in my stove. Upon arranging the first «visit» Jenn-​Air promised Diamond Factory Service guy would come out with both of only 2 possible electronic parts required to service the stove so that the job could be completed on first trip. 3 visits from Diamond and 6 weeks later I still do not have a working stove. Every time, the repairman arrived with incorrect parts and every time it has been the same repairman! The level of incompetence here is absolutely stunning, especially given that Diamond is supposed to be the exclusive servicer of Jenn-​Air appliances. I have never experienced this level of incompetence in 40 years of dealing with appliances.

I never write negative reviews because I like to give people the benefit of the doubt but these people are terrible! Terrible customer service, overpriced, and would not accommodate my schedule at all to get my washer fixed. I trusted them since I found them by calling Whirlpool directly but I can’t wait to let them know what trash they just referred me to. I found a great local guy here in Chicago that is INCREDIBLE if anyone needs a referral after using this mess of a company.

Official repair company for Jenn-​Air. I am currently waiting on the 6^th repair call for the same repair. On this first visit, their professional advice was that I only needed to reset my breaker to fix my $ 4,500 micro/​wall oven combo. Since then they have been out 4 more times and it still doesn’t work. 1. Diagnose (control, fan and blower need replacement). 2. Replace fans and blowers (not control, however charged for labor on control). 3. Replace fan and blower again and realize instead they should replace control. 4. Return with control and realize they have the wrong one. I am scheduled for another visit in 10 days. In the meantime, I am using a perfectly awesome $ 39 microwave.

Run do not walk away from this company the supervisors do not help when u complain about the service not being done. I called kitchenaid and they were unaware of the companies flaws I told them to look on there Unilocal they told me that is not how they do things. They called on my behalf but didn’t get anything done three weeks and still have the same issues but they charge u top dollar this place is a rip off and should be looked at as a scam we will see tomorrow if the service man got the right part :((((

As others have mentioned, be prepared for about $ 170 in appearance fees and labor, regardless of how much a part costs. Yep — that $ 50 ice maker will run you $ 250 by the time these folks get done with you.
And as others also noted, they can’t manage schedule logistics in the least. Make an appointment for between 8-​noon? Oh, well, we’ve scheduled you for noon — 4. And it was good I called to confirm b/​c they never notified me of the change.
Diamond may have the factory contracts for KitchenAid, Whirlpool, Maytag and others, but unless you’re having warranty work done, save yourself a ton of money and wasted time and find someone more reasonable.

Worst customer service. Called to make an appt. to fix a fridge with a leak. They told me they would be at my place between 8 – 4. Fair enough so I ran errands in the area and went home. And waited and waited… At about 2 I called the customer service number and was told my time has been changed to 2 – 5. Never was notified before hand.
Now 5 rolls around. No service tech or phone call. I finally go about my day and at 5:45 the tech calls, says he’s in aurora and will be at my house before 7. Thanks but no thanks. Wasted a whole F’in day waiting on this company. Never will use them again. Ever.