Comfort Inn Heart Of The Poconos

Buyer Beware: There is a hotel here, but it is no longer a Comfort Inn. If you try to reserve a room here, you will be really be talking with a fraudulent reseller in Guatemala City, Guatemala who says he is from
(he is not) He will transfer your reservation without your knowledge to another hotel chain at the same location and charge you a fee that will be given to Orbitz. To make the fraud more confusing, your reservation will actually be given to
and they charge $ 99 for a cancellation (more than the room). Of course you won’t find out any of this until you try to change the reservation and spend hours on the phone, getting hung up by supervisors and find out that Orbitz owns both
and
and doesn’t want to hear about any fraud.

We stayed at Comfort Inn Bartonsville and had a horrible experience.
1. The back door was consistently propped open by an ashtray and the door never locked in the evening compromising my safety as a single woman traveling alone.
2. There is no ice machine on the first floor and was advised the ice machine was broken on the second floor.
3. There were dehumidifiers in the hallway, which did not provide appropriate ventilation in the hallway or the rooms.
4. The knob on the fan to adjust heating/​cooling is broken.
5. During check-​in, I requested to change my room from smoking to non-​smoking. The front desk clerk advised there was nothing they could do and shrugged me off.
I mentioned all of the problems to the front desk (especially #1) multiple times and the front desk staff said they «try» to make sure everything is okay, but can’t be there 24 hours a day and the door does lock. I advised that I was able to enter that very door after 11 PM and it opened without a key card.
If my safety is compromised, would they «try» to help me if i was being assaulted outside of my hotel room.
I have never complained about a hotel stay. I doubt I will ever use Choice Hotels again unless it was the absolute last option available while traveling for business and/​or pleasure. and I would highly suggest others to stay away from this particular hotel in the future.

Room smells musty like mold. Bathroom has black mold in shower area also appears the tub was cracked from improper installation and a bigger person could have cracked it and repair was very poor. Could use a remodel and new management to make sure the rooms are being properly cleaned. On the upside the continental breakfast is really good with eggs hash browns sausage waffles along with fresh fruit doughnuts and cold cereals.

With so many shady, run down places to stay in the Poconos, you’d be wise to keep this place on your list! It’s not luxury by any means, but the room is spotless, and all staff we’ve encountered could not have been more friendly and helpful!
The pool, fitness room, and lounge are all well maintained. For the money, you really can’t go wrong. Our family spends a good amount of time in the Poconos, and we will no doubt be staying here again!

I stayed here last weekend with my husband and our dog. I’m giving it 2 stars because the location is great (about 15 minutes to Camelback), it’s dog-​friendly, and we enjoyed the complimentary breakfast.
Our room smelled terrible. At first, I thought my husband had used the bathroom but when he said he hadn’t, I realized it was just a stinky room.
There were 2 beds in our room and both of them squeaked if you so much as moved a finger. This coupled with people slamming doors all night long made it nearly impossible to get a decent night’s sleep.
The front desk called me at one point (we were upstairs in a family member’s room for a few minutes) because our dog was barking and they had apparently received complaints. This is completely understandable except I found out that she was barking because the children staying across the hall from us were opening their door, screaming into the hallway and then slamming the door for about 30 minutes.
We were told that there was complimentary wifi but the signal was so low that nobody in our group could connect all weekend so it was basically useless.
This hotel served its purpose for the weekend but we wouldn’t stay here again.

Stayed here after a day of skiing with my friends. We got a room with two queen beds. The room was clean and the hotel staff was courteous. I did not like how the shower looked old, but overall the bathroom was clean.
In one corner of the hotel was a lounge which stayed open till 2am. There weren’t any other lounges or bars nearby, I mean we are in the middle of nowheres ville so we decided to go here. The lounge caters to an older crowd, and when I mean older, I mean it’s rare to see anyone under 30 there. But the music is good which made the experience fun. So, I am the type of person where when you go to a lounge, you should play all types of music. The DJ would literally only play Rap and RnB, which did cater to the type of crowd that was there. It was my friend’s bday and I requested the DJ to put on house music– just one song and he didn’t. The birthday girl tried one time too and finally towards the end of the night, I went up and asked again and finally, we got the house song which was fun!
They offer you free breakfast which has so many options and actually tasted good!
Overall, for the price and area, great place to stay!

Stayed there for 2 nights.
Good: Staff was friendly, the bar «The Lounge» was pretty good, drinks were cheap and food there was good too. The breakfast in the morning was pretty good too. Exercise room is just there for the name sake, cause they got just one trade-​mill, one elliptical and one weight machine (I don’t exercise much anyways so I shouldn’t complain). Didn’t really go in the pool area.
Bad: The room wasn’t all that clean to my standards, and I’m a clean freak. Just as an experiment (to see if they actually change the sheets) I put a little dot on the corner of the sheet with a pen, next day after they cleaned the room that dot was still there, that means they didn’t change the sheets. They just wiped it off and rearranged everything. The TV had so much dust on it that I was able to write «CLEAN ME» with my finger, I left it like that for the next guest to see. The floor wasn’t vacuumed, cause on the floor there was a peanut, and I didn’t have any peanut while I stayed there, so it’s not that I dropped it there by mistake. It was there on both days. I took the non-​smoking room but I could smell cigarette smoke in the hallway. The carpet looked old and dirty as well.
So I took 2 stars away for not cleaning the room properly and to see dust full of TV.

Staff were amazing! They went out of their way to make a comfortable stay and they were friendly and accomodating. Hallway on first floor smelled of cigarette smoke. Rooms were decent and beds good and couch in King size suite was great. But showers were hard to regulate the water. Ice machine on first floor did not work during our two and ½ day stay. Breakfast was great but I thought the staff watched over your every move making it a little uncomfortable. I felt like they «followed behind me» making sure I wasn’t «making a mess» or not operating the waffle machine right”. Dog poop outside premises should be cleaned up. Having poopy bag dispensers around the property would be helpful and encouraging for guests to clean up after their pets. I think it should be reiterated to every guest checking in with an animal that dog poo must be cleaned up. I brought my dog and while walking him, we had to track through a ton of Poop on the sides of the buildling and along the front. I loved the close promiximity to Camelback and the outlets. Again, Staff were the BIG perk at this place! Wonderful.

I was pleasantly surprised at the comfortable beds an the quietness. Staff was very helpful. I. Would highly recommend. The shower area could use an update. We had a baby shower there and Steve, Christian and Carol went out of their way to make the event very nice. Thanks!

I loved it. Dog friendly. Indoor pool, lounge, nice breakfast, weight room, game room and friendly staff.

Whatever you do, try to request a room on the second floor. We were unlucky enough to be staying in a room on the first floor. And it wasn’t just any first floor room but it happened to be the first room right outside the reception area. This means that we heard every single person that walked by. And that wasn’t even the worst part.
The worst part was that we were able to hear all of the drunken teenagers right outside the hotel being super obnoxious. Why can’t they be like other teenagers and just drink Smirnoff Ice in someone’s basement?! ANNOYING!
We also found a stink bug by our bed, which are apparently really common in the Poconos. Unfortunately, none of us four girls had the kahunas to kill it ourselves so we did have to act a tad princessy and ask someone to come kill it for us. (so thanks for that, Comfort Inn!)
Other than that, it seems to be a great location. There are a couple of bars/​restaurants in the vicinity. And if you don’t feel like venturing out, they have a lounge/​dance floor right in the hotel too! (pretty cool since I’ve never seen one in an inn before. We didn’t get to check it out though).
Other useful tips?
They serve continental breakfast.
The pool is open from 10 to 10.
So if you don’t mind bugs or noise, you should definitely look into this Comfort Inn!

Came here this past weekend for a nice, relaxing Poconos trip with my boyfriend. We did a lot of research and asked people we knew about where we should stay. We opted out of the expensive resorts in the area as we were planning on doing a lot of outdoor activities and wouldn’t be staying in the room for very long.
We decided on this place as it was right smack in the middle of everything we wanted to see and do and the price was very reasonable. We also were referred here by someone we knew.
The hotel is clean and the staff is super courteous. They have free/​complimentary breakfast, but we never opted for it. They also have coffee ²⁴⁄₇ by the front desk, which is awesome. And they have a lounge that seemed to be pretty packed one night and the music there was blasting.
As for our room, we were placed on the first, all the way toward the end. I was definitely happy about that, as the music from the lounge was blasting on the other end. The room itself was very nice and had the necessities. The bathroom was tiny but I wasn’t expecting anything crazy. The only thing that wasn’t up to par was the shower (the wallpaper was peeling a bit and there was an uneven hole where the shower head went into the wall– this is why I took off a star).
This place is what is is, a cheap 3-​star hotel. If you are in the area for the activities and don’t want to spend the extra money on a hotel, this is a good option.

Lobby and common areas are reasonable OK and up-​to-​date, but the rooms are showing their age. Our AC did not work and the ceiling tiles in the bathroom were a little rough. Breakfast was what you would expect from a similar hotel; good food and well stocked. Huge bonus for pet travelers that they allow dogs at no additional charge.

we stayed one night in june. the room was very nice, the staff also very nice. the wifi was not …

Must’ve had a remodel since a previous poster added their review. Love the tattooed front desk staff, super polite and helpful, and the spa after the long drive. My 7yo loves the pool and ‘pirate ship’ playground. Awesome spot, great price.

Not bad. I went this weekend and had a good time at the pool and a good nights rest, I didn’t check out the lounge. Room was clean, staff were friendly. There were no refrigerators or microwaves though. Clean heated pool and whirlpool, no exercise room, open from 8am-​10pm. Breakfast served with the usual fare. They have a coin operated laundry room for guests as well. I didn’t check for Wi-​fi. Its about 8mi. from Camelback mountain/​Mt. Airy Casino/​Outlet, but its a straight drive down Rt. 611, so you are still VERY close, a 5 min. drive and you are there, don’t cancel it out because of distance, once you get there you see what I mean (once your on 611, you are in the middle of the «action»). Lots of places to eat, and next to a Dave’s BBQ and has a lounge with bar food if you happen to get stuck (think snow storm and they haven’t plowed yet). I wouldn’t pay over $ 75 for the room though.

Disgusting !! Worst hotel I have ever stayed at in my entire life. I would call it a motel not a hotel. The rooms are dingy and dirty. Had a room with a chair which was broken and had all sorts of stains on it. Room didnt even look vacuumed there were wrappers and other debris on the floor. Manager and staff are extremely rude and unhelpful. The shower had hair in it when we arrived. The room smelled like mold. There were cigarette burn marks and dirty ash left on the comforter and chair. Didnt even stay and eat the food since the rest of the hotel was so dirty I did not wanna catch something from the food. The board of health should be notified of this place. Pictures on the website are not what you are getting so be warned. Save your money and go else where.

This is the 4^th time I’ve stayed here since New Year’s. The pros– the staff is friendly and it’s pretty close to the highway. The cons– most of the hotel and especially the rooms need upgraded and the wi-​fi is spotty.

We booked about 40 rooms at the Comfort Inn for our out-​of-​town wedding guests.
Pros:
* The staff is very friendly and accommodating.
* The staff did their best to make our wedding weekend as enjoyable and special as possible. They gave us a shout out at the bar and even changed the lighted advertising sign out front to «Kelly and Nick Got Married!»
* The hotel is clean and recently renovated.
* There is a new nightclub, The Lounge, and hotel guests do not have to pay a cover charge to get in. Our wedding reception ended at ten, so it was the perfect choice for an after-​party. Our guests loved the opportunity to spend some more time together, and no one had to drive back to the hotel… just stumble down the hall to their rooms.
* Continental breakfast has lots of options.
* It’s not a big difference, but there is a $ 20 discount per night for booking a block of rooms. It helped our guests out a little bit, at least.
Cons:
* We put together welcome bags to be given to our guests at check-​in, and not everyone received one; I guess it was a miscommunication among staff.
This was one of our favorite wedding vendors, and we would recommend them to anyone looking for something similar in a heartbeat.