Basalt Mountain Inn

Stayed here for two nights to check out xgames. Great value for the price. Breakfast is good too.

I stayed at the basalt mountain inn during my snowboard trip to aspen/​snowmass. I usually research Unilocal reviews to find the best possible hotels to stay at while im travelling. I was surprised to see the bad reviews for this place and the bad reviews on the front desk. When i arrived, the front desk lady that all of these other snobby reviewers were complaining about was NOTHING like they had described her. She was very nice and respectful towards my brother and i. We had a great coversation with her while we were waiting for our rooms keys that made us feel all the more welcome. The rooms feel as if they were just built. They still have that new smell to them, which is nice. And they have easy access from rooms to car, which is great when luggin’ snowboards and boots everywhere. Not to mention the hotel is walking distance from every great restaurant they have to offer in Basalt, & last but not least, it is a 10 – 15 minute drive from Whole Foods. 5 stars for this places staff, location, and convenience.

We stayed here for a few nights last spring. The room was clean, comfortable, and the location was great! What was advertised is what we got which is why I am giving it five stars!

Horrible customer service. I arrived at 11:30 PM after driving 4 hours from Denver to get here. Nobody in the office — a sign says call this number for emergencies. The lady says my key should be in the mailbox — no key I tell her. She says, well the office will be open at 7:00 AM and they can help you then. I say ‘what am I supposed to do tonight — she says again, the office will be open at 7:00AM Unfriekenbelievable. How do they stay afloat! Don’t stay here — avoid at ALL costs! So now at midnight I’m trying to find a place to stay in Basault — good luck! By the way — this was a PREPAID hotel. Bad form! Shame on you guys!

We stayed at Basalt Inn between October 22, 2015 and October 26, 2015. We were going to Aspen and then Telluride and wanted a place to stay so we would not have to drive at night. I checked different hotels in and around Aspen and most were expensive or not suitable. There was another hostel for the same price as Basalt Inn but it looked much less accommodating, I never had experience with this Inn before so decided to take my chance for the great price. I was not expecting much for my money. Needless to say I was pleasantly surprised.
Excellent Communication regarding change of plans or special requests. — Their excellent service started before we even got there. They emailed me my reservation confirmation and I emailed them back just to give info on my party. They acknowledged my email the next morning. Suddenly change of plans happened and I had to move my reservation back one day, they were more than happy to do it. I had emailed them late night Houston time and got a response early next morning, I didn’t even have to call them to get this request processed they took care of it right away! When we went to check in I asked them if they were able to give us a king bed because the queen was a bit tight for us and they upgraded us without any additional charge. We also requested a room towards the back of the street in a quiet area and that request was also fulfilled. Our room was nice and clean. I think some reviewers were probably visiting when it was being renovated but we came to nice clean crisp ready hotel room.
Room — Nice big bed, clean sheets, paper plates and cups and plastic ware. Coffees, very nice and big fridge no those small mini ones where nothing fits. Microwave and ice bucket to mention a few. Bathroom is nice and big and clean, shower is veryyy spacyyy. Closet space is biggg and hangers are plenty. Table and Chair and lamps with MORE THAN ENOUGH LIGHTING.
They do offer breakfast but the nice lovely lady at the front desk also suggested an excellent place to eat breakfast such as Two Rivers Café. I had done my research on this Café and did plan to try it and we were not disappointed. They also just did not treat us like a random guest, they made conversation with us like friends and showed interest in our going abouts which was very nice.
The room was nice and quiet, there are plenty was restaurants and a nice friendly gas station around the corner. You can also go visit the river that runs through town. We also found out about a little history about Basalt and the locals there are a very tight knit community who are always supporting and helping each other in good times and bad times. I would support Basalt anyday because Aspen already has a well off crowd to support their economy. People in this nice town rely on visitors like us who stay there and use their resources.
Special note regarding Sandra K from California — I have vacationed in and around Aspen more than EIGHT times and pleasee do not follow her advice of going to Aspen to look for a hotel. Unless you are willing to pay for tap water and parking and other things. Aspen hotels are very overpriced EVEN IN THE OFF SEASON even the basic hotels like Inns are expensive. I think someone just has too much money laying around and not enough Colorado experience. Aspen is a 30 minute drive you wont even feel it. Hang out in Aspen as late as you want, grab something to eat before you leave, get home and warm it up and you have dinner. DO NOT DRINK and then drive down.
Also the people who are writing bad reviews on every website regarding this Inn just have an axe to grind and nothing more. The couple who own this are wonderful people and will go above and beyond to accommodate you.

First of all, I really should have paid more attention to the other reviews on here regarding the customer service. I have NEVER experienced such awful treatment at a hotel establishment in my life. Maybe if I had looked, I would have stayed elsewhere. Everyone, from the disgruntled woman at the front desk to the general manager, were unhelpful, unaccommodating and worst of all, just plain rude.
I was there a few weeks ago for my cousin’s wedding. The bride and groom had booked a block of rooms for their guests to reserve. The first problem that arose was when the bride wanted to check out the rooms before booking. The general manager promised her he would contact her if someone else wanted to book for their date to give her time to check it out. If someone else did, he would contact her and give her the option of putting down a deposit. Did this happen? No. She went to Colorado and upon checking out the room was told that it was already booked for their wedding date. At this point, they probably should have explored their other options. However, given the cost effectiveness for their guests, they decided to let it slide.
The second issue that arose was the horrendous attitude of the woman at the front desk whenever guests needed to make a change. One family member needed to switch her room because she was in a wheelchair and her room was on the top floor and she needed to be on the bottom floor. Was she treated with sensitivity and respect? Not even a little bit. One guest’s reservation was «lost» because another staff member failed to scroll to the top of his computer screen! This was, in all honesty, a simple mistake. But it was handled VERY poorly by the staff. There were also other booking errors that the manager then tried to blame on the bride, saying it was her fault that her guests needed to make minor changes in their reservations.
The entire experience was unpleasant. This was a wedding and the management and staff at Basalt Mountain Inn almost seemed like they were TRYING to make it a negative experience for everyone. To make matters worse, the bride left a review on TripAdvisor after it was all over and the manager had the nerve to reply with bold face LIES. He said her guests were screaming and yelling and that they were the worst «wedding group» he had ever seen. Not only was this NOT true, but even if it were, what type of manager goes onto a public forum and instead of apologizing for his behavior and that of his staff, blames the customer? Clearly professionalism and humility are not priorities of this truly despicable establishment.
Simply awful.

Booked a room at the last minute for a busy weekend in the area. They had a cancellation and fit us in. Room was clean and nicely set up for a night stay. The staff was wonderful. Both in the evening when we arrived and the next morning. Chatted with two different ladies regarding what to do in the area and not just in the town of Basalt. We would definitely call them first when we need a room in the area.

Really enjoyed this place. We walked in with no reservation at 8:30 pm and were able to get a room. Very clean and nicely updated. The breakfast was very good in the am. Cute business.
Will be back to stay again. Wonderful town as well.

Pay more and stay elsewhere. The staff was aloof and did not give you the time of day. Our room wasn’t cleaned even though we had the maid service please sign displayed. We were woken up both mornings by loud vacuuming at 9am (bad if you have any sort of hangover). On the morning we left the maid service was now chomping at the bit to clean our room and was very pushy trying to get in. Over all not worth the price you pay. Stay in Aspen.

If it were possible to give this place zero stars, I would. I have never experienced such poor customer service and ineptitude as I did here. My husband booked a room here online a few weeks ago for 2 nights, and yesterday we called to book an additional night. A perfectly pleasant man checked and said that we were in luck, the same room was available and that he would book it for the additional night (tonight). After an 8 hr long drive, we reached the hotel at about 10 pm with our 1 yr old. When I gave our names and wanted to check in, the woman (manager?) said she did not have any room under that name, and that perhaps we had the wrong hotel. Upon insisting she found the original booking, but said she had no record of the additional day and that since they were full we would have to find another hotel. Instead of trying to find out if there was some error on their part or extend any sort of help under the circumstances she continued her rude behavior and asked condescendingly what we expected her to do about it, it wasn’t her problem. Mistakes happen, but if the person in charge is not able to fix the problem that reflects their incompetence.

Pleasantly surprised! I didn’t expect it to be as nice of a room for the price.
The staff are amazing and very accommodating.
They team up with some area restaurant’s to give you a discount. All of these are within walking distance.
We were also given directions on another way to drive home. It was a beautiful drive.
I hight recommend this Inn.

This place is very affordable compared to others. But as life almost always goes you get what you pay for at the end of the day. We had been working on renovating a second cabin home nearby and needed a place to stay while our wood floors where drying. At first glance it looks very new and modern. Unfortunately the air conditioning didn’t work nor did the brand new tv the cable was unconnected that no one could fix and my wife had 2 very curly black hairs in her bed that looked very pubic in nature. It also said online that every room has a keurig coffee maker apparently they forgot ours. The gal up front was very pleasant though. Wouldn’t do it again unless I was guaranteed all those things were fixed!

What a quaint, well groomed, fantastic staff, birds in the morning, walk to everywhere, clean hotel.

I’ve visited Colorado first time in my life and it was very nice (especially the people).
Booked a room at this place beginning of 2015 night time, and then realized there was a little storm coming. Asked a police officer if I should take the risk and go there, he said NO. Called the place next morning, trying to cancel and explain the situation, he said come over, it’ll all be good. Idk about the place but prefer no to take any risks.
Tried to cancel it trough the credit cart, didn’t work (policy of 72 hrs cancelation), if you die on the road or miss the flight, what dose their policy help you…
By the way the policy come to protect them from staying empty on a very busy season.
when we visited, most of the hotels we been to, we been on our own…
Why would you charge me $ 150 for not being there, is it because I want to live???

This just might be the best value in the Roaring Fork Valley. Zach, the Manager, is very friendly and knowledgeable about the area. The rooms are clean and well stocked. We stayed in the Sopris Mountain Suite which had two full baths and was great for two couples. The beds are amazing; especially the down comforters. Breakfast was provided and presented enough choices to fuel up for a day at Snowmass. Lots of good restaurants in Basalt within walking distance.

I recently was in Snowmass, Colorado for business. In a pinch I needed to stay somewhere nearby and my client booked this hotel for me. Basalt is a short drive from Snowmass and Aspen. I stayed one night in a guest room with king bed, kitchenette and bathroom. The lady at the front desk was extremely friendly when I walked into the lobby. She told me all about some local events, gave me advice on places to eat & made me feel very welcome. She also explained that the hotel had recently undergone a large renovation. As soon as I got to my room I could tell everything was brand new with a warm & modern feel. My room was fairly small, but that was fine since it was just me. The free WIFI worked perfectly and didn’t sign me off constantly like some hotels do.
The hotel is right in the middle of downtown Basalt with a great view of the nearby mountains. There were several good places to eat within walking distance which was great since the weather was gorgeous that night. I had the continental breakfast the next morning which was OK. I typically don’t complain about free continental breakfasts since they’re free. The coffee was hot & I had some cereal & oatmeal. Nothing to get too excited about, but it hit the spot. While eating breakfast I chatted up a lady at the front desk. She was also extremely friendly.
I would highly recommend staying here if you’re on vacation or just passing through. The pricing is significantly better than Aspen and its not too far away. With the recent renovations & friendly staff, I would definitely consider staying again.