Frozen Falls Self-Serve Frozen Yogurt

My kids love it here; me not so much. Incredible selection of toppings and yogurt, clean bright interior, plenty of outside seating w/​flowers and nice lights. I prefer Red Mango plain yogurt tartness.
Prices seem very high… we don’t fill the cup even half way and and its always $ 6 – 7 each, so I’d rather pick up a few Trader Joes quarts w/​toppings. Sorry.

I used to be a huge fan of this place until my experience here the other night. My friend and I called at 9:30 to make sure they were open and we were told «yes until 10.» My friend and I raced on over and made it they by 9:45. Upon our arrival, I was shocked to see that there were only about 7 flavors left to choose from even they had not even closed yet. I began to fill my cup with the peanut butter flavor when it quickly ran out. When I brought this to the staffs attention I was pretty much told I was SOL because they were «cleaning the machines in the morning and didn’t feel like opening up a new tub of that flavor» I then went to add my toppings but they had all been put away except for the ones that are kept in plastic containers. When I asked for the Reese’s cups the red headed employee rudely asked «uh how many scoops» And returned my cup back to me with a ridiculous amount of Reese’s. I couldn’t understand why everything was packed up and put away when the store was still open… To
Needless to say the red headed employee who works there needs to be taught some serious costumer service lessons or needs to be replaced ASAP.
To top it off as my friend and I sat in our car eating our froyo because we obviously did not feel welcome to sit down and eat inside, we watched the two employees lock up and leave at 9:55 not 10:00…

LOTS of flavors and an entire wall of toppings, and then some. The cups in which they provide for you are a bit big though, so your eyes trick you into getting more yogurt that you actually intended because the big bowls make it look like you didn’t get very much at all. Unfortunately, this trick hurts you at the register when you are suddenly paying for every extra ounce you added.

Large selection of frozen yogurts but overpriced. I got a relatively small cup with just a few toppings and it came out to more than $ 6 dollars. The florescent lights, plain white walls, and uncomfortable seating aren’t exactly inviting either. I’ll go every once and a while, but definitely not my favorite place.

Excellent frozen yogurt :^) Great variety of flavors and toppings! Courteous and friendly staff.

Pros… good taste & good variety of flavors
Cons… Not kid friendly, bad service, mean staff.
Being new to town and an avid frozen yogurt fan, I was excited to have a convenient location. But it has been 3 times in a row I have gone in with my kids and left angry and frustrated. Too bad and very sad. I’m pretty easy to please.

2 years ago is when I discovered froyo and the nearest froyo place for me was 16 Handles which is almost 20 mins from here but I would go there every Friday because I was (obviously) OBSESSED. I thought that place had a variety of flavors and toppings to choose from but after going to Frozen Falls not a chance. Frozen Falls = best froyo on earth!

I continue to LOVE Frozen Falls! It is such a happy place :-) So many flavors, more toppings than you can dream of and a great staff. Its ideal for all ages, people who are health conscious and those looking to splurge. Truly a great local business.
Note: in addition to frozen yogurt, they have sorbets and sugar free options.

I went into frozen falls last night with some friends and had a great experience. There were plenty of flavors to choose from, many of which were very unique and perfect for the fall. There was also a wide variety of toppings. The store was very clean and orderly. The staff was polite and friendly. I had a great time and would suggest frozen falls to anyone looking for a frozen treat.

Very Poor Service!
We came to Frozen Falls in Basking Ridge to finish off the night after dinner. This is how you end the night on a sour note.
The staff was 2 young college students, working on a Saturday night. Frozen Falls was open for another hour, and the staff had already put away half the toppings. Nothing fresh, nothing to choose from except what was in plastic serving tubs on the wall, that stay out overnight, every night. Two of the yogurt machine dispensers that we tried were empty (one was vanilla), and they told us to choose from the others, which were our third and forth choices. The workers couldn’t get out of there fast enough. They almost threw us our change. What were they going to do for the OTHER 45 minutes?
There were two other couples in the store, and they said they experienced the same thing. I’ll stick with the more popular store in Warren the next town over.

This place has THE BEST frozen yogurt in the area. Staff is always very friendly and helpful and there are always new options for frozen yogurt flavors. It’s so much better than the Red Mango down the road. Even better is that it’s locally owned and the owners care about the community. They also have a location in Branchburg (by RVCC) that is great as well.

Great addition to Basking Ridge which is severely lacking in hangout spots. It remains my favorite Froyo place in the area as it has many more flavor options than other places. It also does not get as crowded as 16 Handles in Warren which can be ridiculous. It’s a pleasant place with outdoor seating which is a nice touch. The kids who work there are very peppy and friendly and always offer samples even though they recognize us by now. I’ve recently moved out of Basking Ridge and am only now realizing how great Frozen Falls is in comparison to my new local place…

More choices of frozen yogurt than you could ever want and even a non-​dairy choice for those of us who have no tolerance for lactose. The staff is friendly and the outdoor seating is cozy. My only issue is the smell that hits you when you open the door to go inside. Maybe it was just an off night but if my eyes were closed I could have sworn I walked into the Port Authority men’s room on a hot August afternoon.
So, if can hold your breath long enough to fill your cup with delicious frozen yogurt, Frozen Falls is the place to go.

I keep trying to tell Hubs that yogurt is nearly indiscernible from ice cream. Kind of tough when I realize most of these flavors really do taste like a powder mix. There’s a zillion toppings to choose from but of course the weightiest toppings come at a steep price. My seriously big gripe though is no child size cups — just two sizes — bucket and trough. Caveat Emptor.

Great frozen yogurt… there are a ton of these places out there and it’s hard to differentiate between them. The differentiating factors for Frozen Falls are: 1) the variety/​creativity of the yogurt selections and 2) the variety of the topping selections. Frozen Falls is higher than average in both, so you can have some creativity in making an interesting dessert. My only gripe is that they don’t sell a small yogurt container, which makes it somewhat difficult to judge how much is a reasonable amount.

I’m going to out and say it: I HATE frozen yogurt. It’s totally not my thing. But I LOVE FROZEN FALLS.
I was hesitant to try the place because of the simple principle that it’s a frozen yogurt place.
«Ugh,» I groaned when my friend suggested the idea of going there one night. «Another frozen yogurt place has opened? It’s like the yoga fad of 2009.»
I was so, so wrong (not about the fad, but about my doubts for the place).
The frozen yogurt tastes like ice cream: SIGN ME UP. Amazing flavors to choose from including Oreo, triple chocolate, brownie fudge (I like chocolate things), salted caramel pretzel, et al.
The lady who must be the manager because she’s always there is SO nice. Also a fun fact: you get to choose what color spoon you want! Fun times ten!
Bottom line: I’m obsessed with Frozen Falls.

Frozen Falls is by far my favorite fro-​yo place in the immediate area. I love their choices, especially their twists. I dont understand fro-​yo places who purchase cheap machines with no twists? I always find them the most interesting. The girl who was working when I went was was extremely pleasant and helpful. I enjoyed the Candy Cane and White Chocolate Mousse twist (Peppermint Bark).

Flavors taste natural, unlike other competitors close by. The topping area is neat and easy to use, which I can’t say about many other yogurt places.

Incredibly friendly staff and a large flavor and topping selection. Indoor and outdoor seating with candles at night. The staff encourages samples. The yogurt is pretty standard, but certainly good and there are many flavors. Lots of toppings too…
Since it is by the ounce it is (too) easy to give yourself more than you probably should have — particularly as the bowls are huge. Spendy at 49 cents an ounce so we won’t be here often, but it is good to have in the area for those hot Summer days.

This place just opened up in the shopping complex right by where I live. It is another make your own frozen yogurt place — it seems like these type of stores are popping up everywhere. It’s a good concept, so I can see why people like it. As for this actual store, it just opened up and the employees were incredibly friendly and helpful. They were urging everyone to sample and bringing the little sample cups around. I decided to grab some strawberry frozen yogurt and it was pretty good. I liked it. I decided to skip the toppings but there were a lot to choose from.
Once you finish making your yogurt and deciding on toppings, you take your cup/​bowl to the counter and you pay by weight. I could be wrong, but I think it is right around $ 6.99 or so/​pound. I will actually ask next time and update my review if I am off. Once you pay, they give you your spoon so you can start in on your fro-​yo. They also hand out biodegradable spoons which I always appreciate.
One thing I didn’t understand is that it seemed like all of the bowls were the same size and big — just different colors. This could totally be a way for people to just get more fro-​yo, but I don’t like eating a huge bowl so I thought that was a bit of a waste. There wasn’t much for décor yet in the store, but I am sure that will change since they just opened.
Overall, I was pretty impressed. Nice, friendly employees and pretty good frozen yogurt — it should be a winning combination. I am pretty sure my wife and I found another local spot that we will frequent.