Bastrop Body & Paint

I went to this place expecting nothing, boy was I in for an experience, those two guys could make a living doing a comedy act! The way those guys play off each other seemed like a rehearsed routine. I passed through the door in a less than cheerful mood (I had been in an auto accident duh) within a few minutes I had a smile on my face and was feeling like this was not the pain in the neck I had expected. Robbie and Steve were informative and hilarious. Robbie came out and took photos with his phone and never made any notes (which I thought was strange, obviously he didn’t need notes) we went inside and while Steve prepared a nice cup of coffee for me I checked my email while Robbie generated an estimate for the repair in minutes. Impressive! Robbie offered to email the estimate and photos to my insurance company on my behalf, which he did do. My insurance accepted his estimate and I scheduled the repair while I was going to be out of town for business (convenient) when I returned my car was ready, it looked amazing and I got a lifetime warranty. They even removed a few dings that had nothing to do with this claim. What else can I say? Car repair places have a bad rep overall, but this place changes everything you thought you knew about car repair. Thanks BBP! I am a fan! Locally owned not a corporation SPEND LOCAL !!! Service King was not a friendly place (corporate) not local.

I couldn’t be more pleased with the quality of work and the excellent customer service. I received text updates regarding the status of my vehicle and could text back to communicate with them. Robbie was excellent to work with. My car was returned in perfect condition, not just on the outside — but the inside too! I felt like I just got a brand new car! If you want yourself and your vehicle to be well taken care of, don’t look any further — this is the place to go!

This is a privately owned company and the customer services shows that. Robbie was my advocate with the insurance company, making sure the bumper was part of the repair. They kept me informed on progress via text messages. The work was done as promised and on time. When I picked it up, I thought there was a mark on the front bumper that wasn’t there when I turned it in. Robbie pulled up the pictures and it was there at turn in. However, without me asking, Steve brought out some touch up paint and took care of it. Oh, did I mention that my ranch truck was hardly recognizable after they did a detail on it. Wow, was it pretty or what?! Great company, great folks.

Went by to have some look at my car. We are leaving on a trip soon. I was just wondering if they could complete the work in time. The lady was rude. There is no other way to put it. Said I had to file the entire claim and choose them before they could look at it. Looks like all that shop Bastrop advertising they do is not backed up with down home service. I’m heading to Service King.

Just really nice country folks and easy to deal with!

My wife was involved in a single car accident that resulted in extensive damage to her car, fortunately she was not injured. My primary concern was returning the vehicle to a condition that was safe for my wife to drive and secondly that the car looked as it did prior to the accident. Thankfully I trusted this mission to Bastrop Body and Paint. Co-​owner Marisa Classen (along with husband Steve) gave me, and more importantly, my wife’s car her personal and undivided attention. She listened with empathy to my concerns and wrote each one down, stopping frequently to get down and look under the car. Outstanding attention to detail. Most importantly she told me what was gonna happen with the car, gave me her word and kept her promise 100%. Marisa and Jill kept me informed on a regular basis as to the status of our car and you can check it online at your convenience. Jill even handled the Rental situation with zero headache for us. My wife and I were ecstatic at the end results, not a single disappointment. Congratulations to Bastrop Body and Paint, this day and age it is increasingly difficult to find a company that offers superb craftsmanship, personable service, strong work ethic and who says what they mean and means what they say. You did it!!! Thank you.
Shane Witcher
21Feb2014

Just picked my Tahoe up from Bastrop Body and Paint and couldn’t be happier. They not only handled the body work, but they also coordinated with the dealer to get the radio replaced. (My son’s soda went flying from the back seat during the wreck and ruined the radio.) It looks awesome, and they had it ready in 3 days — 3 days earlier than they estimated! This is the second time in 10 years that I’ve used them, and both experiences were great.

Got some repairs done on my car here a few months ago. Did a great job. Over delivered. Car was ready early. They helped with the rental process. Good people. Good service.