Lowe’s

This is a standard Lowe’s. They have a wide range of home repair, construction, and home improvement products. The staff knowledge is hit or miss. I’ve not had a bad experience with any of the employees, but I have had to ask the same question of three or four of them before getting a useful answer. Lowe’s is usually my first stop before visit other options in the area.

Generally customer service sucks at home improvement stores as the employees don’t know much about specialty items. I worked at one in high school as a loader and saw first hand how screwed up the employees are there. That being said, for the Manor-​Elgin-​Bastrop triangle, Lowe’s beats out Home Depot. Always check the smaller guys as sometimes their prices on some items smoke the big boys. This is your typical big home improvement store.

We purchased a lawnmower in July of 2015 and used it for the remainder of the summer/​fall, so approx. 3mo, before we put it away for the winter. The last week of January my husband pulled the mower out, put fresh gas, and new oil, like he does the first of each mowing season. Once my husband had done this he started the mower and it began surging. Of course he tried everything he knew to do including running the entire tank of gas just to see if he could change the way it was running. When he saw it was not helping he loaded the mower up and we took it to Lowes in Bastrop for warranty service. We dropped it off and was told we should get it back in one to two weeks.
Since I have not enough room to tell the entire story I will paraphrase.
They wanted to charge us 72.50 for warranty repair.
A woman named Patty tried to tell me that she was the store manager and that we owed Lowes this money because they paid for the service that was fraudulent and that we would have to take it up with the repair shop
.
Once I called the main 800 44-​LOWES number and was told by the CS Tina, that Patty was not the manager and could not make any decisions on this matter and that John was the manager and that I needed to ask Patty to get John. When I told Patty this information she became very hostile but agreed to get John. Patty came back and told me that John was busy and that he would be a little bit. I told this to Tina from corporate and she agreed to hold with me. Tina asked me to hold for her so she could review that documents. Once John came out of his office he stopped and shook hands with a man, smiled, laughed, carried on a conversation, walked on a little, stopped laughed and talked with a girl at a register, stopped along the way as if not a care in the world until he got to me. With a somber look and not looking directly at me he asked if I had a problem. I started to tell him and he asked who was on the phone. When I told him the lady from Lowes corp he told me to hang up because she could not help me. I told him I was on hold and she was looking at the documents. He told me she could not see any of the documents that the store has and to just hang up. I told him I would not hang up on her and I continued to wait. He told us he was going to «help us out» and that is all he said. He did a little messing with the register and then said he would get our lawn mower.
We had been here at least 45 minutes and all he had to do was tell the lady posing as the manager how to handle the situation or do it himself. I told Tina how he was acting as we were waiting to speak to him. Tina informed me that I could still file a formal complaint due to how we were treated and the circumstances of this situation. So I have filed the former complaint and will NEVER STEP ANOTHER FOOT IN LOWES IN BASTROP.
It is a shame that I could not spell out the details of this ordeal and that I could not leave less that 1 star or I would. We spend approx. 5000 $ at Lowes every year so we will drive to a Lowes in Austin and be treated better

A tale of two Lowe’s visits, in one day, to do the exact same thing at both stores:
My mother lives in a town in East Tx where the Lowe’s doesn’t carry a certain tile that she wanted, so we looked here because I had recently purchased it. They had 13 in stock so she ordered them all and paid for it. That was yesterday. Today I went in to pick it up and after a HALF HOUR finally got the tile. Really? And the girl at the service desk was pretty surly and clearly pissed off over something. They literally acted as if no one has ever done a product pick up in that store ever.
I know this isn’t what Lowe’s wants because after this debacle I went to another Lowe’s where she’d also ordered the same tile at the same time. They had the order (and a larger order at that) ready to go and I was seriously in that store for less than a minute.
Honestly this crap like this which gives small town stores a bad name. Lack of service, bad attitudes and just a general lack of knowledge or sophistication go really far in making a bad impression.
I won’t be going back to this Lowe’s, which is a shame for them because I live in a fixer upper still in need of some purchases and I live close by.

Went to Lowe’s yesterday (11÷20÷15) to purchase a Christmas Tree as they were having an «early» Black Friday sale. Decided on the tree we wanted but there were not any on the shelves so we asked an associate for help and were told they would get someone from that dept. to come help us. Ten minutes later we asked another associate and were told the same thing. After waiting another ten minutes and no one ever coming to wait on us we left. Went to another store this morning and they got our $ 250 Christmas Tree purchase. Pretty much same thing happened last Dec. when we re– carpeted 3 large rooms in our house. Had the carpet and padding picked out at Lowe’s and kept calling to get a time set up for measurements and were told we would be called back. After about a week of this we purchased our carpet somewhere else. Guess Lowe’s doesn’t need the several thousand dollars of my business that they have lost!

Purchased a refrigerator brand new from the showroom and was delivered a busted, scratched and dented fridge instead. Was ran through the gauntlet of call forwarding till I finally spoke with someone who told me they didnt even have a new one in stock and had to order one which took over a month to finally get to the store. Also was told 20 percent would be refunded due to all inconvenience in the matter but that was never received and upon calling about the 20 percent was treated and talked to like a liar by Ashley G. Then when the store manager (John O.) was notified of this there was no rectification on the issue and provided 0 assistance. Clearly customer service is non existent, not taught and not a priority of Lowes. Full refund was issued and informed them get their trash out of my home. Lowes not only lost $ 1300 but my family’s future business and friend’s after I shared this story. Go across the street to Home Depot!

This place absolutely sucks. Please go see this circus for yourself. I went in for a piece of conduit and was told «we don’t sell those here». The lady looked clueless so I asked is perhaps a manager could help me find the
Conduit.
The lady looked at me with a stern look and said sir, I am the manager of electrical and we ain’t got none what your looking for.
She directed me to commercial services but I exited the gate before I bursted into tears.
I couldn’t stop laughing. Lowes, wow!

For three years since the wildfires I have been coming here for materials etc, to rebuild my home. Never again. I’ve had it. Their customer service is horrible: a bunch of high school kids who know nothing about the products they sell, or disgruntled older people who should really be retired by now, but are stuck working for minimum wage under incompetent management. Their return policies are ridiculous (really? I am supposed to find all the pieces of this defective warped paneling that is already cut up and bring it in to the store to get a refund? A picture is not enough? It got trashed when I had to tear it all out! You’ve got my receipt!) Anyway, it’s always amateur hour at Lowe’s, so don’t waste your time or money.

My husband and I went it there on a Sunday to get some idea on the Kitchen Cabinet and Counter Top. This Gentleman Charley came to greet us immediately. He is very helpful and knowledgeable and very friendly and pleasant to talk to. I wish there are more employee like Charley. We went to Home Depot earlier and could not find anyone to help us. LOWE’S keeps up the good work.

They had everything we needed whicH is the only reason I’m giving any stars at all. The THREE people behind the customer service counter completely ignored us, the only customers at the counter, for five full minutes even after I commented in needing some help and the guy cutting my blinds actually stood there arguing with me over the size if my windows before he cut the blinds, cut them the way he wanted only for us to get home and see that they didn’t fit. Thank for nothing Lowe’s associates!

We had a structure burn down in the Labor Day fires and were having a problem with looters (just when you think there’s nothing left to take.). We needed «No Trespassing» signs for our property.
Walking into the store, it seemed very well organized and clean (even for a big-​box hardware store). We asked one of the employees where we could find these signs and he knew the exact location, escorting us to the place.
Now, he could’ve just left us at that point, but he actually stayed with us and helped us pick out signs most relevant to our needs. He also gave us some good information about places to tack them.
So now we have some shiny signs all around our property telling people to stay away. Now, whether or not they’ll listen, that’s a different story. But I do appreciate the service we got at this store. We will probably come back when we need any equipment when we’re in the area.

This store has great customer service. Every time we shop here the employees take great care of us. Just the other day they gave me pieces off of a display unit for free. Saved me $ 40 because the manufacturer does not sell pieces only whole parts. Keep up the customer service and I will keep shopping.

Always found what we needed here at Lowe’s.

Outstanding customer service today! Everyone from the garden center to customer service to lumber was helpful, friendly and efficient.