Jeff Wyler Eastgate Auto Mall

— – Review for used car mall — —
I wish I had seen the Unilocal rating before even coming to this place.
I setup an appointment after exchanging a few emails with one of their sales person regarding trading/​selling my car. The sales person somewhat convinced me by lying that he just talked to his manager and they should be able to give me a pretty good deal on my car. It was on the basis of my craigslist ad and Kelly blue book offer.
Plus they said they would keep the car that I was interesting in, ready. It was all lies.
On the appointment day, after I entered their premises and when I was about to enter their office, a woman came out and asked «can I help you?». The way she asked was as if she never even heard of the phrase ‘professional courtesy’ in her life, let alone that she would know what it means. I have seen better courtesy at Mcdonalds and those poor bastards make $ 7.59(or in the same ballpark) an hour.
After I said the name of the person I had appointment with, she called him from distance and disappeared into the office. As if it was a means to an end. It was talking to a mannerless and crass hick. Wearing business casuals doesn’t make you professional.
I should have left right after that but i let it play. While talking to the sales person, he was uninterested, callous and kept trying to deviate from what we discussed in the email by bullshitting me about some new payment scheme they had. Even the car he committed to show was not available.
When I insisted that he evaluate my car, he asked for my car keys and went outside. And started to do a fake analysis. It’s was Pathetic.
Meanwhile I met the same woman before and just to check if I made an error in judgment, I asked if both of the Showrooms belong to them. She said «yes», without looking up. Nope she was the same crass and rude person I met before.
I went outside and saw the sales man was talking to another guy (who looked like senior salesman), who after sometime came to me and blatantly said «we are not interested.» They knew most information beforehand and despite knowing that ‘they’ called me and now this is what they are saying and that’s how they are saying it.
I have had enough so I was ready to leave and when asked for the keys.
He apparently said «they are in the car». I couldn’t understand so I asked again. This time he answered very slowly, as if replying to a deaf person, with signs and shit, «they are in the car».
This is the exact mentality that is hindering our civilization to move forward. I wouldn’t call them racist but morons, which is even worse.
Message for the employees: If you are reading this, I am not expecting you guys to improve cause if you had any intentions of improving you would have learned from the last 20 bad reviews
you got.

Hassle free. Great service. Some of the friendliest most professional people I’ve ever bought a car from. Everything was explained to us in detail and they stayed late to help us after work. Very pleased. We searched around at other dealerships in the area and found nothing but stress until we came to Wyler. Robert Felts was our salesman.

If it were possible to write a review on Unilocal with less than one star, I surely would. Let me begin by saying this is not the first time I purchased a vehicle at Jeff Wyler’s Eastgate Auto Mall. but it will be the last. I received THE most unprofessional service, having just spent $ 25,000.00 on a late model used car… and it wasn’t even just one person, it was a handful of different people. Let me tell you, the folks at Jeff Wyler sure are persistent, with emails and phone calls… right up until you sign on all the dotted lines. Unfortunately, they haven’t grasped the concept of true customer service. From allowing a used car to leave the lot without a thorough inspection (the check engine light came on the day after I purchased it) to the run around of having the issue resolved, to it taking two weeks to chase down the paperwork detailing the repairs. And what did I get for my inconvenience… barely even an apology. Example, I had purchased a car wash pass for $ 10 on my old Jeff Wyler vehicle. They adhere a sticker to the interior windshield which can’t be removed, and I asked if I could get another. The cursory response was «You’ll have to buy a new one»…I just spent $ 25K on a car and they couldn’t give me a new pass? That’s just not good, smart business!
My husband will be replacing his car in the Summer of 2016 and we will be taking our hard earned dollars anywhere other than Jeff Wyler Auto Mall and I suggest that anyone who reads this review to do the same.

Jeff Wyler is well known in the Cincinnati area and honestly I expected more from this place. My husband and I visited the Eastgate location on a Saturday morning to test drive a Jeep, the salesman who helped us knew we were just looking. After all was said and done he sat us down, ran a credit check without first explaining that was what he was doing then when I informed him AGAIN that we were not planning on buying that day, but simply looking at options for a new vehicle he stood up and walked away without a word being said. Next time I need a new vehicle I will be going outside of Cincinnati for we have had nothing but bad experiences everywhere!

REVIEW ONLY ON JEFF WYLER CHEVY, BATAVIA:
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I called in asking for a 2014 Chevy Cruze which was priced $ 14,449 on
, but the representative indeed told me what if he gives a brand new 2015 Chevy Cruze for the same price, and invited me to the dealership. I was shocked and fascinated by his offer and I indeed visited his showroom the same day, Keith Beach and Andrew Beckman assisted me. the price he quoted me then was $ 18 000 out of the door. I mean, to make the customer drop by, they promise something which they cannot keep up. I don’t know how many customers have wasted their time like me in believing their false stories and visiting the dealership and leaving out disappointed and frustrated. This is a very very bad way of doing business, they need to learn a lesson before they even think of doing this with someone else. They didn’t even apologize me for what they have done to me, such is the quality of their customer service. I would like everyone to read this review and be aware of this dealer and NEVER EVER BUY ANY VEHICLE FROM THEM.

My husband and me so exciting to this car dealer, and wish we can get our new car home, I have talked to Joe on the phone before we get there to check about Sunday’s hours, we been told do not care about the hours on the door! So we arrived there at 2:30! Then we been waiting there for other 2hours, because all sale’s having clients, and we are ok with that! But, after they took car of other clients, finally have time to help us with numbers, then the lights been shut off, and the manager showing up, who is not help us at all, he just talking us: he can not give us better price! That is all! We are not been late, you made us waiting, and did not trying to help us. But we have all the documents today to get this close, but we get this attitude! Please do not going this store until they change themselves!

UPDATE: After my dreadful experience on Sunday August 23, I have since spoken to management about my issue. Even though I didn’t get the outcome I was hoping for I did however receive excellent and prompt service from Bill Shelton. Bill was very patient with me (because I was still upset from my previous incident) he listened and dedicated several hours to make sure he and Jeff Wyler Eastgate made a fair decision. Again, it wasn’t the outcome I wanted but it is one I can live with. Thank you Bill Shelton for your customer service, it is top notch…

If I could give less than 1 star, I would. Was referred here by the insurance company of the person who hit my car. Started well enough, in that the collision center was able to see me with 2 hours notice on a Saturday. Unfortunately, the actual appointment is when everything went downhill fast.
I arrived a little early, so that I could review the work estimates before the rental car was brought over to the dealership. They immediately tried to pressure me into accepting the rental car, signing all contracts and being on my way, before we even once discussed the service being provided.
After insisting to speak to someone about what work was going to be done and how is was to be performed, 10 minutes later an individual named Ed Shermer (supposedly an asst mgr) entered the scene. In a most sarcastic and rude demeanor (without even introducing himself, mind you), proceeded to berate my insistence for additional information (how dare I).
I let him know that I would not use their services, if he could not take the time to review them and the manner in which I could expect them to be done (without being sarcastic). He then stated emphatically that he was done with me and left. I then requested to speak to the manager, another 10 – 15 minutes later, was very quickly told that since we got off on the wrong foot, maybe I should take my business elsewhere (no indication given that he would address the situation with his asst).
The ironic part of this was, that I had intended to have this repair made, but also other services and body work while the car was in shop. If the manager or any one else at the dealership would have addressed the asst manager’s total lack of customer service and unacceptable rudeness. A total waste of over an hour and half of my time, eventually went to insurers service center for estimate (they were very respectful).

Worst retail experience EVER. Not just car, ever. Let me make this clear, this transaction was a nightmare.

I moved to Cincinnati in 2006, and picked you guys as my dealer of choice when I bought my first new car up here. I moved to Kentucky about 4 years ago, yet went back to you again for my 2^nd car purchase up here in 2012. After receiving a multitude of unsolicited calls and emails from your salesman Brandon Lenhart, I went back to you yet again during Labor Day weekend looking to upgrade my 2012 Camaro to one of the 2014s you have in stock. This time I was not so happy. I was treated like a dumb girl who knew nothing about buying cars. Even knowing that I came prepared, with Consumers Reports documentation, and after repeatedly stating that I would base my decision on car price and not be tricked by just looking at car payment amount, each time they brought me a new printout, the full retail price of the car was listed, and included extra warranty and paint protection — which I’d already stated I would not be buying. Not once did they drop the price of the car from full retail. At the time you had 89 2014 camaros listed online between here and Columbus, yet they thought they could convince me to buy a car at full price with a bunch of extras too — during a Labor Day sale. The ONLY concession they gave me was the 0% financing. But the last option presented to me just spread the payments out a year longer than I had said I wanted. I guess they thought I was really so stupid I wouldn’t notice that they had not given me a thing I had asked for. It was so bad that after 2 hours of this treatment, I ended up causing a scene in the showroom and left. I don’t know if it’s just the Chevrolet guys, or your entire staff these days, but if they will treat a multiple purchasing repeat customer this way, I can’t imagine how bad they’d treat some poor woman off the street. I posted about my experience on your facebook page. I was asked to provide my contact info stating someone would contact me. After not hearing from anyone for 3 days I posted again. An additional two days later I finally received a phone call from Gene Strauss. We reached an agreement over the phone. He said he was going to go ‘put his hands on the car’ as soon as we hung up to get it ready, and I was to pick it up the next day, dealing with his son Ketchell. Ketchell was perfectly nice to me. While waiting for the finance paperwork, I went to put some information in the glove box and found the window sticker to the car, which had not been posted ON the car as it should have been. (in fact I think it’s illegal to not display the window sticker). At that point I discovered that the original salesman had lied to me. He told me the car had all season tires on it, but it in fact had summer tires, which I did not want. The Sales manager on duty stated all of your camaros were ordered that way, so it sure doesn’t seem like an honest mistake, rather an outright lie. He stated he could do nothing about tires, so I decided I would contact Gene to see about getting a dealer price on some tires after the fact. I could not reach Mr. Strauss for a week, but finally did. In our conversation he asked me to send him the tire sizes via text which I did. A week later he sent me a one sentence text saying «I’m working on it.». Another week went by without hearing anything, so I contacted him again checking on it, at which point he stated you no longer had a relationship with Tire Discounters. He did not offer any other option, or offer to help me get tires through anyone else. He in fact actually suggested I «find some inexpensive tires» as a solution. So after going ahead and buying the car in good faith knowing I had been lied to, I really thought Mr. Strauss would take care of the situation. I did not expect free tires — just some purchased at a discounted rate since the car didn’t have the tires on it I was told. That doesn’t seen unreasonable to me. My first car buying experience with you guys was wonderful. My 2^nd car buying experience with you wasn’t great, but it wasn’t nearly the disaster this last one has been. This time around I’m convinced it’s at the very least the entire Chevrolet section of the dealership. This seems to be standard operating procedure, and no one seems to care. Your salesmen and sales managers are misogynistic good old boys who seem to feel disdain working with women. After purchasing a total of 3 new vehicles from you, I will never buy another one from your dealership. Ever. I hate that I’ve given you my hard earned money on this last one.

Seems like this place will hire anyone off the street that doesn’t know what they are doing. The guy ran my credit 10 times like an idiot which dings your credit and they said they didn’t do it. Based off my credit report, it was ran 10 times, can’t really deny that. Also gave ridiculous interest rates for someone that has perfect credit. The sales rep tried to give a lower price on the car with a 10% interest rate so he can «make money» off of the sale that way instead. King’s Auto Mall is their competitor and got the same car, same price, oh yeah and a 1.99% interest rate. Buyer beware of rude, incompetent workers, and liars.

I had a terrible experience when buying a car from here.
I had been communicating with Josh Wocher online about a 2011 Honda Odyssey. The van was a recent trade in, and Josh assured me it was being cleaned and would be ready when I arrived on the 24^th.
Josh wasn’t there when we arrived, and so I was told to work with Mark Christman. Mark was very nice and helpful while we were there, but after leaving his desk, he never returned phone calls and would only occasionally return text messages.
The van itself was not cleaned and disgusting, so Josh had been misleading in his comments. Once we agreed on price, Mark agreed to have service done on the car, have it detailed, and have it ready in 6 days by the following Tuesday. The van only had one key, so he agreed to provide an additional key, as well as repair a dent in the rear bumper.
Mark was also misleading in his comments, as the vehicle wasn’t close to ready by Tuesday. They ended up driving the car down to me in Lexington, KY, but this was to keep the sale as I was looking elsewhere.
When the car arrived, it had not been detailed. It had just been lightly vacuumed. There were still sticky stains on cup-​holders, the floor, and there was food under the seats. I even found a pair of finger nail clippers between the drivers seat and console.
The car was delivered with the check engine light on as well as the low tire pressure sensor on. The front and rear wiper blades were torn and broken. There was no second key provided to us, and copies of the paperwork such as the service record were not provided with the car.
I needed the car that day for a family vacation, so I was forced to accept it in that condition.
I advise you to not buy a car from this dealer, as they provide no customer service or reliability. All that they care about is the stereotypical used car sale.

I love my new 2014 Sonic. It handles fabulous and great on gas mileage. When visiting Jeff Wyler Eastgate ask for Ketchel Strauss he was the best salesman and cares about the customer.

An extremely sexist and rude operation. I purchased a car with my then fiancé this past year. Even though the trade in was in my name, I paid a 5 figure downpayment our of my bank account, they decided it would be most appropriate to put it in his name. If we go back and change it now, it will appear that I am the second owner of the car which is not ideal. Even changing the contact info at Mazda has not been successful. Everything goes to him. Mind you I had better credit than him as well. There is absolutely no reason my brand new car should be in anyone else’s name but mine. But according to our salesman, «happy wife, happy life.»
The buying experience itself was terrible as well. It took us 6+ hours, ending an unexpected 3% interest rate when our salesman informed us that the cx-​5 was currently offered at 0% and we most certainly qualified for that rate. At midnight when we were signing the final paperwork (arrived at 5:30pm), we were surprised to see 3%. Apparently the salesman was «misinformed» and the 0% was currently offered on the Mazda 6. They quickly adjusted the payments back to what we expected after I started walking out the door. I should have just left.
THEN I brought my car into have it serviced. I was 15 minutes late due to one of the polar vortex winter storms. I apologized upon entering for being late, and they rudely corrected me that I was now 18 minutes late and everyone had left. This was at 11am. They said the car would be ready in 30 – 40 minutes. 1.5 hours later I went to the front desk and it had just pulled up.
I regret the fact that I purchased here, although I love my car. I hate that I am locked in for service there or else my warranty is voided. Stay away and if you get a bad vibe from a place, go somewhere else. Especially with a brand new car, you can find the exact same one across town.

Best Service Hands Down & you will not find a harder working, more competent & friendlier Service Advisor than Marc McQuitty! I had bad experiences previously with a Wyler service group and intended not to return. Unable to find a Speed 3 available anywhere else, I purchased my Mazda Speed Speed 3 new from Wyler Eastgate in ’08. Their Mazda service has the only tristate Mazda certified Speed 3 technicians. After having the car in Wyler Mazda service twice now I won’t go anywhere else.

We test drove a black 2013 chevy sonic with 300 miles on the 15^th. Was told we were approved on the 18^th and we came back to do the paperwork. After we get there and do the paperwork we find out that were now getting a mocha colored car with 10 times the miles, 3000 for the same price. Then when I try to change the deal because they changed the deal it was already to late. I’ll be contacting the BBB.

I received a recall notice for my 2005 Pontiac Vibe that I purchased from Jeff Wyler Eastgate. I called and scheduled my repair and made it clear that it would be difficult for me to leave my car due to my work schedule. I was assured that the repair would take approximately an hour, however, worst case scenario it could take 3. I scheduled the repair for the following week. When I arrived for my appointment. I was told that the repair would take an hour «if they had the part». I was confused, why would I schedule an appointment for a repair if the part wasn’t there? I asked if he could find out if they had the part. No response… he sent me to the waiting room. An hour later he came out to tell me that they have to order the recall part and when we inspected your car, we found these additional things that need to be repaired… total…$ 385. Well… I didn’t authorize any inspection of my car… I brought it here for recall work. At that point I scheduled an appointment to come back on the 30^th. After I got to work I started to get more irritated and called them back to talk to a manager. The man who answered the phone said «I’m a manager, but I need to know what the issue is before I can help you». I told him what happened… he apologized and said that he could arrange for me to pick up a loaner car on Wednesday and they would do the work and have it ready by the end of the day on Thursday. He said he would make the arrangements and call me back to confirm the loaner car would be there. Great… Do you need my phone #? No… is it this number on caller id? Well, that’s my work number. Ok, that will be fine… I can just call you back at this number. Do you want my name? No, I’ll talk to the person you dealt with this morning and I’ll have everything ready to go. Ok… thank you. Guess what? I call to make sure my loaner car is ready and my part is in for the repair, and no one has any idea who I was or what I needed. No record of my second call with «the manager». So they sent me back to the original person who started his mess in the first place. «I’m sorry… I thought we worked all this out when you came in, it even says on your card that the part may not be available when you bring it in». No, I’m holding my card in my hand and it says «schedule your appointment today». There is nothing on this card that says that the part may not be available. Once again, why would I have scheduled an appointment for a repair if the part was not going to be there? I told him I would find another GM dealer to help me. He replied «You can do whatever you want». Ridiculous… don’t ever take your car there for a repair… EVER

One of the best car service departments I’ve ever worked with. Professionals through and through. They take time to tell me about how my car is doing and how I can best take care of it.

Bought a used 2010 Jeep Wrangler from Wyler’s pre-​owned lot. I worked with Matthew Schreiner at the dealership to purchase the Jeep. He worked with me and put up with my negotiating, at one point saying, «I know, you want a deal.» He was right, I did. Anyway, we found a price that I felt was good for me, and went with it. Ended up getting the Jeep for below KBB value of what I would expect to pay for at a dealer. Upon driving it over the next week, I realized there was a vibration when breaking as I was coming off of a freeway (I don’t do a lot of freeway driving, so that’s why it took a week for me to notice). Anyway, when I test drove the Jeep, it was rush-​hour traffic and I really couldn’t get up to a speed that would have allowed me to notice it which is why I didn’t bring it up in the initial negotiations.
I know a little bit about cars and I was pretty sure that the rotors needed to be cut or replaced, and felt this should have been something that was corrected before it was put on the lot for sale. I contacted Matt back at Wyler and he suggested I take it into Wyler Jeep Service in Eastgate, which I did. I sent him a message as the service techs were looking at the brakes. About an hour later, the tech came back out handed me my keys and said «You’re good to go, we had to replace the rear brake rotors.» They took care of this for free, cost-​free and hassle-​free, and I can say that I’m entirely happy with the purchase.
Definitely recommend working with Matt Schreiner if you’re looking at cars at Wyler Eastgate Auto Mall.

Bought a 2008 Mazda 3 used 1.5 years ago from Beechmont Ford. Took the car to Jeff Wyler Mazda (Marc McQuitty) to check out. Have taken the car there a few times for oil changes/​tire rotations and a problem with the power steering shortly after we bought the car. Marc worked with us to get it analyzed and resolved. There was a problem with the power steering pump. Since the car was for a new driver, Marc pulled some strings and had the part there in a day while previous customers had to wait weeks.
Later had an issue with what turned out to be the Thermostat. Since they didn’t have a car rental available for me there or at Enterprise, Marc gave me his own personal car to use for a few hours. Marc is the best service adviser from any dealership that I have used.