Mancuso Limo

** HORRIBLE, DISGUSTING, BEYOND POOR CUSTOMER SERVICE, AWFUL **
If I was able to give 0 stars, I would. If I was able to give –100 stars, I would. Please take my word to NEVER, EVER, EVER book Mancuso Limo for any service you need.
I unfortunately booked a 32 person «luxury» liner with a bathroom for my October wedding. I will say that the first interaction I had with Mancuso was really enjoyable. I spoke to a girl named Michelle who doesn’t work there anymore. My thought is that she was just too nice to be involved in such an awful company. Right up until the money was sent and CASHED, everything was great. From there I had problem after problem.
The company decided to direct their calls to a call center in which the representative would take «messages» to relay to the employees. I realized this once I started calling to actually confirm my wedding 3 weeks prior to the big day. I truly don’t understand why they would do this because I guarantee they are not THAT busy that they need messages taken because they’re overwhelmed. These so called «messages» were either 1.) never given to the company or 2.) they are so horrendous at returning phone calls to customers who have already PAID because I never received a call back once. So you can imagine how that felt in the days leading up to my wedding.
The morning of the wedding, the driver went to the wrong address and was late for the scheduled pick up time. When he finally arrived, he didn’t greet any of us on the bus nor did he ask who the contract holder was. I personally had to approach him, say hello, and confirm the rest of the pick up times with him. I don’t even know his name because he didn’t introduce himself. After walking on to this so-​called «luxury» liner, I was quickly disappointed. The entire bus was FILTHY. Absolutely disgusting. There were cigarette butts in the cup holders, literal gunk dripping down the walls, no fun lights on at all, and no bathroom (which we specifically ordered due to a long trip to the venue). The driver also sat in his chair the entire time, smoking his E-​cig, and never helping us girls in long dresses on or off the bus.
My mom emailed the owner, Mel, again and again and again expressing our dissatisfaction. Never once did we receive a response. Great customer service, Mel! After I finally got a hold of Andrew, never once did he apologize. Not once. He actually seemed like I was a bother. All we wanted was the difference in price between the horrible bus we received and the bus with a bathroom that we paid for and never got. He claims I didn’t pay for a luxury liner but clear as day on my contract are the words LUXURY LINER. To «make it right», he offered us a free limo bus for 4 hours. I pretty much ended the the call and never called back to say whether we wanted the free limo. Of course we didn’t. Why on earth why I want to deal with this «business» again?
So all in all, we never got what we ordered and paid for and was left completely dissatisfied. I will tell anyone and everyone that I can to never book with them. MEL, YOU RUN A SHAM OF A BUSINESS and you should be embarrassed to claim Mancuso Limo as your own.

Worst limo service I have ever dealt with. Can not even believe their poor service. Ruined my sister’s bachelorette and didn’t even offer a refund in a timely manner. Disgusted with their service.

Left 22 people stranded in a parking lot at 10 in the morning for a bachelorette party wine tour. said the bus was broken and they couldn’t do any thing for us. A reputable company would have gotten us transportation.

Poor customer service! We rented a bus for an all day, 2 hours one way trip for a basketball game. The driver arrived with a dirty bus, however, the worst part was that the bathroom was unusable because the tank was full! Have tried several times to contact their customer service department, and have had no luck reaching anyone with any authority! Prepare yourself to empty the tank yourself at a service station arranged by one of your guests!

Awesome bus limo… only complaint is they stated the limo could hold 32. We had 19 and that was comfortable. Driver was nice. 4 flat screen TVs, lighting, storage beneath the bus, ice cooler areas, bathroom.