Crowne Plaza Executive Center Baton Rouge

I was there for an all-​day seminar Saturday, Feb. 27, 2016. We were told by the teacher that he had negotiated a deal for a limited menu at reduced prices. That menu was never brought to the classroom, as promised. At 12:15 many of us went to the in-​house restaurant, thinking it would be quick so we could be back in class at 1 p.m. But at 1:15 our food still had not arrived and most of us ordered sandwiches! When it did arrive a few minutes later we had to take our food into the classroom and eat there. I could have understood if they were busy but there were very few people in the restaurant — mostly people from our seminar.
The food was not very good at all. My tablemate’s hamburger was burned — both the meat and the bun. I will not eat there again. There are too many good restaurants in the area to have wasted my time and money.

I’m thoroughly disappointed that they «offer» a shuttle from the airport (really means you pay for it) and take down your flight, arrival, contact information… and no one is there to pick you up. Thank you for wasting my time and money so I could sit in the cold in a city foreign to me. Total fail. I called and the hotel says that the driver is almost back to the hotel (15 minutes away) and he «left because no one was there». First, I called within five minutes (early) of my arrival time so for him to be 15 minutes away means he failed to wait. Second, if the hotel took down my information, why not call me if you didn’t see me?
I’m so disappointed.

I didn’t stay at the Crowne Plaza but my family and I ate at the buffet on Thanksgiving Day. With my family our tradition on Thanksgiving is to go out to eat and take in a movie. This has to be the best experience we ever had. Dinner was served in the ball room, they had more food than you had time to eat, and the staff was so courteous. My family and I are thinking about letting the tradition be having dinner at the Crowne Plaza an every year thing.

We booked our room 2 months ahead of time for a football game. We made the drive all the way from Houston to Baton Rouge arriving at the hotel at 2:00. Check in time isn’t until 4pm, which we were were of. However, we waited a WHOLE hour AFTER check in to get into our room. The excuse the front desk lady had was «The team is staying here so all the rooms are completely booked and none of them are ready.»
When we finally got to our room, we found stained bedsheets! As a Club member, I’ve stayed at several different locations but my stay at this location was very frustrating.
The hotel needs to work on better organization when anticipating higher traffic.

We went for the NRA banquet, and had a wonderful time. The exterior doesn’t do the interior justice. We were blown away by how nice the banquet hall was. Beautiful chandeliers. The staff there were very friendly as well. However, I did find it odd that the manager, or someone of similar title, was walking around drinking a beer while working. When I went to get a drink I actually found out he had brought his own Abita for his use. I tried to get one, but was told it was only for him. Look I’m the last one that cares if someone is drinking a beer, but I do find it very unprofessional to do so when working. Especially, when hosting an event with so many people. The place was very clean and the food was amazing. One of the best steaks I’ve had in a long time. However, when you pay to feed a whole table and they don’t plate every seat just because someone is not there… I find that a bit cheap. Especially knowing they have at least 10% more than ordered sitting in the back. I’m not ashamed to admit I was wanting to eat one of the extra steaks. Trust me, you would have wanted to as well. Oh well, the immaculate turtle cheese cake had me all smiles. There wasn’t one bad thing to really say about the place. I see why LSU football and all the big committees come here for their banquets. Place is awesome!

The facilities: I’m here as an attendee and presenter for a convention. The convention space is ok and worked well enough, though the room I was presenting in had a slide away wall and part of the room in the back had a blocked veiw of the presenter where the rooms seperated. The ball room presention for the key note speaker worked well for a large audience.
The hotel: the hotel staff seemed unprepared to check in a conference full of people. There were empty check in desks and long lines. When I finally got to check in my key card would not work, apparently because I put it in a pocket with my phone. Then after getting in and going to get my luggage, it failed again. The room is about average, though one of the lamps seems to have a short and won’t stay on and the metal plate on the tub drain comes off. The bed is firm and comfortable. The furnishings are a little out of date, but nice enough.

Tried to call to speak to someone about my bill, waited ½ hr on the phone. Then called back to speak to the manager and was put on hold again for another 10 minutes. I asked the operator «what is going on?» And she automatically just placed me back on hold. Customer service needs major work. Check-​in staff isn’t friendly and do not welcome or greet guests as they should and try to rush you out. Walls are thin enough to hear your neighbors across the way cough and come in and out their rooms. This is altogether disappointing because, on the same trip, i stayed at the crowne plaza in New Orleans and it has wonderful customer service. Sounds like the cp at baton rouge need to be retrained immediately.

You would think a hotel and convention center would be geared toward making the experience great for everyone involved. You would think they would have a focus on customer service and client relations…
That could not be further from the case with this hotel. To start off, the lady in charge of sales Leslie, could not be bothered to call you back and blames you for not calling the right number. Ashley in the front office is so inept that I’m surprised she remembers to breath and blink. When we arrived and found out she had not been passing messages to Leslie an even apologized for doing so, we pointed it out to Leslie who copped an attitude and said it was our fault. K… Then, they cost my company (which was an exhibitor at a trade show inside the hotel) hundreds of dollars in «lost» packages. After becoming upset and walking away from their office and away from the imbecilic conversation of how it was my fault they received the packages and signed for them and lost them, I was chased down through the hotel by another person in the sales division who told me before I even opened my mouth, «I want to know why you’re so angry but I don’t want you to have an attitude when you tell me». Then, I got to meet the genius Greg, or whoever that is the GM. Let’s just say, you can’t have a good army when the chief is a moron. I’m out!

«Great for special occasion buffet spreads». I normally am not a fan of buffets because of the mass quantities of food at super low-​quality. The Crowne Plaza seems to have several buffet spreads per year that are rather high-​quality affordable prices. I have been for Mother’s Day and just went for Thanksgiving Day today. I was extremely impressed by the spread.
There was a long table of, beautiful displays of Fall décor, large bowls of cold sides… salads, oysters on the half shell, peel-​n-​eat shrimp and smoked salmon. A Southern feast would not have been complete without seafood gumbo. Now, on to the entrees… 2 rows of chafing dishes filled with green beans, rice dressing, mashed potatoes, casseroles and candied yams. A Thanksgiving meal would have been incomplete without a carving station… prime rib, suckling pig and roast turkey. Of course last and certainly not least… dessert. I would be amiss if I did not mention it was a lengthy table. The sweets was a treat alright… filled with decadent cheesecakes, apple pie, pumpkin pie, pecan pie and sweet potato pie.
The meal was complete! Non-​alcoholic beverages, such as juice, teas and coffee were included in the price, so it was absolutely perfect. I forgot to mention that under 6 years old was free… yay! Priced perfectly at $ 25/​pp + gratuity (that was charged as soon as you paid at the door.
I have not been a guest at this hotel, given that I am a resident of Baton Rouge, but I have enjoyed the times I have been here for a happy hour they were hosting or one these extravagant buffet spreads they have done! The hotel staff I have encountered has been friendly and courteous, when dealing with me and my party.
Don’t forget… I hear they throw a pretty rockin’ New Year’s Eve bash that is decently priced/​per person. The price includes a buffet, New Year’s Eve party (with live bands), one-night’s stay and so much more, if you book early! Check
for the posting on New Year’s Eve festivities.

I dont understand the negative ratings for this hotel. I had to travel to Baton Rouge for work a couple times this year and stayed at this time twice. This hotel was clean, right off the highway and a great deal on hotwire. I don’t know how this hotel experience is for long term but for an overnight stay it was excellent.

The hotel itself seems to need a few updates. I was pleasantly surprised by the Italian buffet though! Real minestrone soup, house-​made & locally sourced meats and sauces. The sausage was amazing! The pasta is cooked fresh in front of you. Really delightful! The piano played Italian music & the beer was extra cold.
The room was clean & well kept, in spite of it’s age. The fan turning on and off all night was annoying. Noise from the interstate was pretty loud. Bed was nothing special, but comfortable enough. Didn’t check out the gym. Parking was free. Located on a pretty busy street, so hard to get in and out. Good spot for a stay while in Baton Rouge.

I had nothing but positive experiences from my one night at this hotel. Parking was spacious and free and not far from entrance. Front desk set me up immediately. Room was large and clean. Fitness Center as one of the biggest in a hotel that I have seen. Buffet for dinner was expansive and pretty delicious. Bar was quaint. Sleep was peaceful. Overall price was around $ 100 a night. So, I have nothing bad to report. Great stay.

When I see «crowne plaza», I think of something more than just a run of the mill hotel. This ain’t it.
The front desk was slow. Slow is being nice. They didn’t even know where the confirmation number was on the printed hotel confirmation email.
The room smells incredibly musty. The «complimentary essential toiletries» do not include deodorant, which I had to purchase in the gift shop for $ 5. (Although, being in Louisiana, it could be debated that deodorant isn’t essential.) This place reminds me more of a Motel 6 than a Crowne Plaza.
I want to edit to add that the manager has commented to me, and I greatly appreciate the response and hope that the staff will rectify the issues I saw.

Oh my this place is horrible. Décor is nice but the food is beyond nasty. Spoiled oysters and a grilled chicken order that was supposed to have artichokes and tomatoes and broccoli, but only came with chicken and broccoli. I wish I could have given no stars but I have to rate it with one star. I should have known better than to eat in a hotel restaurant. Oh at least the lemons for the water was good. And wow, $ 2.00 for a lime in a drink.

Take 2, a better reception than before, I think it was because of the time I came in (4:30pm), I feel that the PM manager Tiffany runs a tight ship. She personally brought up extra pens, shampoo and even my new IHG number (I didn’t have anything to write with so I called and asked as a joke to bring me the number… no joke, she brought it.)
The room looks the same from last time I was here, a different trash can, but other than that pretty similar AND I was placed in the same room again… kinda almost feel like it’s my room now…
The elevators still smell and the carpet still looks bad, but I saw that they’re doing some work on one of the elevators and I hope it’s changing the carpet and adding ventilation.
Other than that breakfast still good, 5^th floor still great, service is better. Thanks CP for taking notes. It makes those of us who will be here for 2 weeks much happier.
enjoy.

Not one, but 2 roaches in my room in the morning! And a $ 14 continental breakfast. Yikes! I also called down to the front office for some extra toothpaste at about 6:30am and… no one was on duty? I had to go down and get it myself. Sounds really nit-​picky, but when you’re paying a pretty penny to stay at a nice® hotel, can’t someone bring me some amenities? Don’t worry, I sort of hate myself too for saying something like that.
I was here for a conference and it was quite a nice space for a group our size, I’d estimate about 300 – 400 people. Several smaller rooms and a couple larger ones. Very helpful staff put on a big luncheon for the group as well.
Seems like a decent location, but I know very little about the geography of Baton Rouge so perhaps I’m overstepping my bounds there. Limited parking, but there is a nice Mexican restaurant right nextdoor with some killer margaritas. This seems to be the biggest draw of this hotel.

They make a tasty cheeseburger here and they have daily specials which are good too. Also they have a great seafood Buffett every Friday night and an excellent Sunday brunch. The bar is open until midnight and they have indoor and outdoor seating by the pool as well as a fire pit.

Checkin went smoothly by the front desk manager who appeared after the women in front of me began asking random off the wall questions. To acknowledge some other reviews, yes the building is older but it is well maintained. Not every hotel can be brand new. Reserved front row parking for female guests who choose to use the spaces. Upgraded room but it looked the same size as my colleague’s on the 3^rd floor. The concierge level reception and breakfast was good and the staff was friendly. I didn’t eat at the restaurant so I can’t comment on what others have reviewed. There were too many local restaurants surronding the hotel to eat in. I stay at a lot of hotels and would recommend this hotel to anyone with reasonable expectations.

I am solely giving this one star review because of the shitty experience I had here with my family. Generally, I am a patient person, and never have I ever wrote a sour review. I’ve traveled while in the Army for over 6 years and stayed in some of the most hostile, uncomfortable places in my life. But to pay for something, and be treated so poorly simply makes me miss sleeping in a foxhole.
I’m taking my time to write this simply to warn you: stay somewhere else.
The hotel isn’t too shabby, it has four walls, a floor, and a ceiling. To go along with those amazing features is has the worst customer service, I’ve ever dealt with.
My family and I were denied room service for 2 nights out of 3 nights we were there, and it wasn’t until we brought it up to the manager’s attention that we were able to get new towels. I can make my own bed, but sometimes, all I want are new towels.
We called the manager, and he said he would remedy the situation by giving us a 2 free seafood dinners. I’m not one to ask for a handout, but don’t give me your sorry «$ 5 off dinner» coupons that you probably made on a 1998 Microsoft Paint application 10 minutes after speaking to me.
I decided to return their coupons to them, and just give them this nice little review to just show how much I appreciated their kind, awesome, service. But not really! This hotel sucks, go somewhere else.

Now, I’ve read some of the reviews and can’t really speak to the level of the rooms (niceness, comfiness, odors in the hallways, in house restaurant etc…) I can only speak to what I’ve seen and experienced…
That’s the lobby and the conference rooms… was selected to be a speaker/​presenter at a CLE offered by the Baton Rouge Bar Association and was 1^st time ever stepping in this place (now I have parked in their parking lot many o’ times when eating at Ninfa’s next door)…thought the lobby was classy and well appointed, minimal contact with staff but what I did have was professional, personable and courteous… One of the better appointed and more comfortable of the conference room (s) I have sat in while attending CLEs in this state or others…
Basically, what I’m saying is that from what little I experienced I would not hesitate to book a stay at this location should the need ever arise…
Now as to the in house restaurant which I’ve seen mentioned in some reviews I simply have a question… why ever eat in a hotel restaurant when you have such an offering of outstanding resaurants within walking distance or a minimal driving distance (ie Ninfa’s Mexican, Ruth’s Chris Steakhouse, Sullivan’s Steakhouse, Bonefish Grill, Hooter’s, Fox and Hound etc… those are the one’s I can think of off the top of my head)?
Personally, I never eat in a hotel restaurant if that kind of treasure trove of gastronomic delight awaits right outside the door… plus that’s what Unilocal is for… to get one out of the hotel in order to experience the city in which one is staying for business or pleasure… just my opinion, I could be wrong
All I do know is I would give this place a shot if I needed a hotel in the Baton Rouge area…