Be careful of what you sign! I am pretty upset right now, but i will try and just leave facts for the review. i came in to this dealership this evening looking for parts, and couldn’t fight the urge to look at bikes. A salesman approached me and started pitching at me. I told him I currently own a motorcycle and i was just looking. He asked me it i would do a trade, and i responded with, «for the right trade in value of my bike i may consider.». he says«well let me see what i can do for you, i could probably get you an estimate on what your bike is worth, that way you can have an idea and could better consider buying». so i agreed. he asked for information and started to fill out an application. I made sure i read the application and of course it was a finance application. I questioned the salesman«you are not running my credit, right? i only want an estimate, but he assures me its only for the estimate.(I did not bring my bike in to get looked at, i wanted to see if they do book value, didn’t want to waste time getting low balled) i signed the semi filled application, and after a few minutes a «manager» comes to congratulate me on my new purchase. I was like what?! so i explained to him about the estimate, and he said«oh i thought you were taking it today? i replied with«No» then, after explaining to the manager about the estimate, i received a store tour. i began to meet every department, met a few employees. Finally i had enough and asked the salesman«are they running the credit application right now?» he replied with yes. i almost let my PTSD get the best of me.(Im an active duty Marine, with combat related PTSD). needless to say, we rushed to the finance department to tell them not to run my score, but it was too late. I got furious, i looked for the manager around the store to have a word with him. i found him, told him of the situation, and he replied«sorry about that, that sucks»(to my disbelief). i finally received the quote i had originally asked for and i was advice by the finance guy that this inquiry of credit report would not hurt my(he said my credit score number out loud) credit score much,(thanks finance guy!) needless to say i will not be doing ANY business with this dealership. i’m sure this is not the way Harley does business. i do feel like an idiot! i read the application, but decided to trust. i trusted that they conducted business differently. shame on me…
Brenda B.
Rating des Ortes: 4 Phoenix, AZ
Once again, very helpful staff, buy one get one free on certain mens shirts, and they had a jambalaya cook off that day. They were giving away free food. Overall good experience.