Lake After Hours Drusilla

I have had two wonderful experiences here and now I have had one that was less than stellar. The first two times I had PAs who were friendly, receptive, open and helpful. I went in Monday with a fever and sinus issues, after determining it was probably an unspecified virus my PA gave me some idea what to expect, and advised if anything changes come back. And now to the complaint. My fever got higher and my cough worse so I went in today to make sure it wasn’t in my lungs. The practitioner, who introduced herself as Liz, was condescending and abrupt. She literally cut me off when I was speaking, spoke over me while I was talking to he nurse, and made me feel foolish for coming in. She did order a chest x Ray, but somehow I felt foolish for doing it, as if she was merely pacifying me. I didn’t feel comfortable asking any questions. After the visit, with no discussion and simply a «sign here», I explained to her how uncomfortable her demeanor made me. Her response was a brusque and insincere apology. I asked it she was having a bad day (still trying to justify the demeanor) to which she answered no, and told me she has been with the company for five years without a complaint. I recently moved and this care center is 5 minutes from my house, after my first two experiences and the fact that my copay is only $ 10 between urgent care and my PCP, I thought I could basically switch to this facility. After being in the care of Liz, I guess I will be traveling farther to my PCP. Too bad because the other two I saw were fantastic. It’s a shame when you only remember the bad :(.

Tonight I went with a very sore throat, pain in my chest, a fever of 102.6. I waited over an hour in the waiting room then another 30 minutes in the treatment room. Then the Dr. Washington finally comes in and is rude to my mom and I from the start. I had a horrible head throbbing headache and she didn’t ever asses that. She looked in my throat and then said I’ll give you antibiotics and you can follow up with your doctor. She never looked in my chart, never asked what I was allergic too. NOTHING. Luckily she gave me antibiotics I wasn’t allergic too. I would’ve been better off going to the ER. In addition, when I asked her a question about the medication she was prescribing me she looked at me like I was stupid and proceeded to walk out of the room.

Seriously the worst location for Lake After Hours. The wait was horrendous and painfully long for what it was worth. I understand they’re short staffed, but waiting for an hour and thirty minutes in the room for the doctor is ridiculous. After hearing murmurs & other conversations amongst the patients in the waiting room, you can definitely tell that the patients are exhausted, dissatisfied and irritated. The nurses clearly had no experience or knowledge of anything whatsoever. With the equipment she proceeded to measure my pulse, they even had trouble with that! Any high school student could take someone’s blood pressure & temperature. They were unable to answer any of my questions and answered incorrectly, even with knowledge of basic biology I could figure it out. Not like I’m asking a difficult question, this establishment is for MINOR illness. I thought as a branch of OLOL would choose better candidates for these positions. The process of getting hired to be a nurse is usually competitive and selective. It seems they just hire anyone because of the lack of nurses in the job market. And also, the physician took a good look at me & rudely asked if I wanted the cheaper prescription that is available since I was paying in cash. Lol, just because cash is my method of payment doesn’t mean I can’t afford what they offer. $ 47 vs. $ 19, yeah that’s enough to break my bank.

Been here twice this year and always a good experience! Staff is always friendly, professional, and good with communication. The wait was maybe 15 minutes with paperwork each time I’ve gone. They also offer flu shots for walk-​in, which is great too. Only complaint is the parking lot, which could be fixed easily with a coat of paint for the lines. Definitely my first choice for urgent care for myself and my kids when needed!

I just moved to the area and needed a refill of the medication I’ve been taking for 10+ years. Though my medication is not an intoxicant or a controlled substance of any kind, they refused to serve me. They told me to go to the ER for a basic refill of Lexapro. They then announced in front of office staff and patients that «he’s here for Lexapro, he’s leaving.» I’ve never felt so humiliated as when the office looked up at me and watched me walk away because I requested an Rx refill.
Do not waste your time with this clinic, they really did not care for my health whatsoever!

Clean and doctors are friendly.
The service took forever!