Macy’s

This Macy’s was HUGE but it was over crowded with seasonal changes in attire and walk ways were very crowded.
I feel like this store was lacking customer service or maybe I was just there on an off day because everywhere else had fantastic hospitality.
I’d suggest coming early in the morning with the early birds or later in the evening when the crowds have gone home. I do suggest this place as a prom dress or homecoming gown store, so many gorgeous formals!

The lines are ridiculous. There is no sense of urgency with the staff. We tried to return some shoes for my niece. We waiting in line at customer service who once we got to the front told us we had to go to the shoe department. The shoe department (after we waited in line for 10 minutes) sent us to the children’s department. The children’s department line took us TWENTY minutes to get to the front of the line and there was only two customers ahead of us. The two women «helping» (there was only one register opened???) were casually talking about their personal lives and taking their time. This was a miserable experience.

«Love their sales»!! I always get great deals at this Macy’s, especially in the clearance area! I can go in there and be out in 20 minutes with 5 – 7 dresses for about under $ 60. This past week, I went in and boy was it my lucky day! They were having a 1-​day sale and it happened to be on my birthday! Happy birthday to me! I bought 5 dresses with a grand total of $ 37… good quality dresses, too, I might add! The customer service from the cashiers have always been great here. I even went down to the jewelry department and got some earrings on sale, too! I went in by 2:15pm and was out of the store by 2:45pm with several items that I loved! Shopping in stores is not my favorite thing to do… pretty much an online shopper… there is no fun going from store-​to-​store with the intent on buying and probably coming out with one thing that I kind of like. Anyway, I was excited during this last sale… I scored, bit time!
* Sales * Brand Names * Great Quality * Friendly Service * Clothes * Jewelry * Men’ Clothies * Women’s Clothes * Department Store * Beddings * Kitchen * Gift Registry * Bridal Registry. * Kids Clothes *

This store stays open till 10 pm, and they recently revamped the store and changed the look and feel of the store.
I agree with the person who said they had a hard time finding a sales clerk.
An exception, though, is «Lynn» who works as a manager. She went out if her way to try to help me find some new jeans eventhough she was preparing to go upstairs to close up.(the following incident occurred another time)
I’m unsure why, at closing time, portions of the store are roped off with plastic chains.
As I exited the escalator, I needed to find the north exit/​entrance on level one. I accidentally walked into a «restricted» (plastic chains) area and was strongly reprimanded by a sales associate. (this occurred after the announcement was made that the store was getting ready to close). Apparantly, two clerks were standing in the jewelry department. I simply wanted to get out of the plastic chained area which I entered once I exited the escalator towards my left. Had I known these plastic chains were blocking off this portion, (there was a huge space between the escalator and any plastic chained area), I would have used the elevator instead.
I don’t usually even get a chance to shop, but I am now aware that when this particular
Store is closing, customers are not allowed to walk in any area that is roped off.
The jewelry part, and many other areas, were restricted… So, I was escorted out of this area. The clerk, on Tuesday night, March 11, around 10 pm, had an over reaction when I simply asked her for directions on how to 1. Get to the North exit 2. How and where she wanted me to get over or under the plastic chains
I’m unsure why she felt that I was a threat, and to be honest, since they had recently remodeled this store, the usual landmarks were not familiar to me once I got to the first floor.
In all of my years of living here, and in shopping at other department stores, from Atlanta to Richmond, VA, the «trapped «feeling and the unnecessary reprimanding from the jewelry area clerk (once she realized I was even there, in this area because I turned left) made me not want to shop here again.
I also had purchased a mans bathrobe that cost about 60 dollars plus tax that evening. When I got home, I found the exact same robe, same manufacturer on their website on a sale price for about 30 dollars!
I will never make the mistake of staying till closing time at this Macys.
They need to warn customers that some areas are restricted during this time so that customers, like me, are made aware of the plastic chain ropes. It gave me a trapped feeling and the clerk made things worse due to her over reaction .
It’s also not Ok for a sales associate to berate and reprimand a customer for accidentally being in the chained area and the clerk raised her voice at me, walked towards me in an angry manner, placed her palm on my back to guide me out of this restricted area… Treating me as if I had done something criminal. This angers me because I only asked for directions out of the store… My goal was to leave. Not be yelled at or chastised.
This is one isolated incident that occurred at closing time /​it will not stop me from bringing the robe back as a return.
If the clerk that worked the jewelry register had simply kept calm and told me which way to exit, this drama would have been avoided.
I have worked retail many times… Customers are human, with feelings.
Frankly, whoever manages this store needs to find a different method to use to «protect «the customers from situations like this .
That clerk had no right to treat me as if I had intentionally done something wrong.
I never want to feel that feeling again.

If you are a PLUS SIZE shopper you will LOVE this Macy’s! Very fashionable (non-​granny) selection with lots of options.
If you like a bargain, sign up for their store credit card. They send out LOTS of coupons and sales notices.
It’s hard to find fashionable plus clothes. This is my favorite place to shop now.

What a terrible example of Macy’s! I’ve been to quite a few Macy’s all over the country and this one is by far one of the worst. It’s almost worth the drive to Lakeside in New Orleans. The store is constantly in disarray and the staff seem as if this is the last place they want to be. Heaven forbid you need some help in getting shoes or anything for that matter. It’s as if you are bothering them. No matter how many coupons they send me, I still don’t want to shop here.

Macy’s is my favorite store in the mall, this is where all my fragrance come from, I love the mens suit department as well !

Not as much selection as the Macy’s in NOLA but they have some good brands. Better than what it used to be… Foley’s.

Yesterday was Gayle’s Birthday and I was here in Baton Rouge on Business. I called and emailed my love and had a nice arrangement from Florali delivered to her office. I also stopped at this Macy’s (located within the Mall of Louisiana) for her favourite perfume (Chanel No. 5). And what will Gayle make for Dinner when I return? Reservations!
Maybe next year we’ll do a long Birthday weekend in Santa Fe…