Newton Eyecare Center

Thanks Dr Lee Newton and the entire staff for taking such good care our family. My Eye test was very through and informative. Annie is extremely happy with her new Contacts and glasses. Now Annie’s Son Alec will be able see again with his new glasses. Erin did a great job of picking out and the fitting of their new glasses.

They did a horrible job on the glasses I paid for and when I tried to get them to fix it they were rude and said I was confrontational. Dropped me as a patient and I still can’t wear the glasses.

I have been going to Newton eye care for several years and felt they were as good as anyone else. Until I had a problem with my glasses which I purchased at their optical department. I spent the extra money for the anti scratch lens, after about six months the both lens were so scratched they had to be replaced (I wear my glasses all the time, do not put them in my purse or anyplace the only thing I clean them with is the cloth that came with them) now after about six or seven months the same thing has happened. I called their office to be told they only replace the lens once and that there must be a problem with the coating. I have also had a problem with the lens falling out because the screw does not hold on the one bow (had it replaced twice when on vacation and twice had to make a trip to their office to have it replaced). I decided to call back and speak to the office manager about my glasses and was told she was on another line they ask for my name and number and then ask what the problem was, as I continued to let them know about how unhappy I was about my glasses they hung up on me… Great customer service, if you don’t want to deal with someone hang up on them. So all I can say is STAY AWAY

Huge and clean building. Staff is so helpful and friendly! Dr. Newton is great. He’s always more than happy to listen to concerns and is honest. He doesn’t try to oversell. I’ve been coming here for years and have never had a bad experience. They’re very knowledgeable.