Bayonne Community Bank

Yesterday I opened an IRA with Adorna. Although the process was lengthy due to some computer glitches, Adorna was very professional and careful, making sure I understood the different choices. Thank you!

Good first review for this place. Giving one star is being far to generous if you ask me. Was treated like a damn criminal by the representative here. I will start off by stating that I have been a victim of identity theft for over 13 years now. I had been monitoring my credit reports for years but my consumer report through, Chex Systems, had been compromised in 2010 due to fraudulent activity. I had actually discovered that at another BCB branch just a few months ago. The representative was helpful and showed the report to me which has my Social Security Number with another person’s name. After realizing this was going on, I resolved the situation with Chex Systems so they had my information with my SSN on file, not the perpetrators. I also had a freeze put on my file. I attempted to open a BCB account at the Jersey City branch last Saturday but since the freeze was active I could not proceed, they could not even view the file this time. I lifted the freeze yesterday, temporarily so I could open an account with BCB today, this being my third attempt to give my money and business to the Bureaucratic Community Bank. When I went to this particular branch today, the person helping me, «assistant to the branch manager» Barbara Lebanowski (or whatever) was unacceptably dismissive and rude. It was as if she decided she didn’t want to help me before she even spoke with me. First she tried to tell me I couldn’t use my CA driver license to open a bank account which is total BS, because I have worked and done business in financial institutions before (and other BCBs!) and they accepted a bill address to me. I gave her a bill with my address (the same document I provided to other BCBs as well, which they did not hassle me about.) but according to her I need a New Jersey license because of «the privacy act». I guess that wasn’t in place LAST SATURDAY! I said that was all I had, my boyfriend said we could provide a lease, but she seemed to continue to look for more reasons to say NO and deny me. Interesting that the person in the JC branch never mentioned that I needed a New Jersey diver license, neither did the representative on Ave. C. Then she called another branch (saying «we can’t do this right?» multiple times in the conversation) and said that she was informed that I was reported to Chex Systems. I explained to her that the information was old, from May, and inaccurate. She didn’t even bother to check that the information correct information and refused me after offering me a plethora of jargon and justifying her discrimination and judgement. Wouldn’t hear me out and was totally uncooperative. I don’t believe I should be penalized for someone using MY INFORMATION FRAUDULENTLY. But I guess that makes too much sense for some people. I know this can’t be the first complaint and it won’t be the last.