Mr. Appliance Of Long Island

This Franchise is not run in a professional manner, nor does this office adhere to the standards prided by the Mr. Appliance brand. They do not honor requested appointment times and only show up when it is convenient for their technician. They do not «bring their own doormat,» nor do they «cover their shoes so they don’t mess up your floors.» This location simply has a runner to come and take money from people and tell them to replace their appliances. Trust your fellow Unilocaler and stay FAR AWAY from these folks, you will be wasting your time, money, and will end up feeling extremely frustrated.

Not only did the man that showed up to our home come at a different time than he was scheduled to come, he parked in our driveway in a way so that I could not pull into my own driveway when I got home from work. He was very nasty when I asked him to move his car out of my driveway so that I could park in it. (Very unprofessional way to start the transaction).
He was in our home for not even 30 minutes when he said he fixed the problem. I paid by card and when I received the receipt it had the wrong name on it. I asked for it corrected and he said when he got back to the office he would be able to correct it and issue me a new receipt.
I have NEVER received the receipt.
The woman answering the phones in the office is extremely rude, lied to me over the phone about correcting the billing information and lied as well about keeping my credit card information on file. I had to contact my credit card company and be issued a completely new card, account number, as well as place fraud protection on my account!
The final disappointment was that the issues Mr. Appliance came and charged us for was never even the true issue with our appliance and we had to replace the appliance a week later after an honest repair man came in and told us the real issue! We wasted money with these liars who charged us an amount that was almost $ 100 more than the initial amount they told us it would be just to diagnose the problem.
Save yourself and your money. DO NOT USE THEM!

Very good experience. The technicians got here right on time, told me up front what the charges would be, fixed my dishwasher in 15 minutes. No hassle, not problems. I got am emailed receipt and a warranty for the work. Very satisfied. Highly recommended.

I just hired Mr. Appliance to repair my Viking refrigerator. I was tremendously impressed with their efficiency. I am actually surprised to hear the below bad review. They repaired my refrigerator in a timely fashion, the staff in the office couldn’t be nicer. Not sure they are the cheapest, but certainly happy with the repair and happy with their service. When finished with the job, they emailed me a survey and a $ 10 off coupon for my next service. I give them 5 stars!!! Happy customer.

I had an appliance under warranty from Lowes that stopped working. Lowes scheduled an appointment with Mr. Appliance of Long Island. I took a day off work and called Mr. Appliance the morning of the service call for a time window. I was told there was no appointment scheduled. The woman that I spoke with was very nasty with me on the phone. She could not be any less understanding. Instead of calling Lowes with the information and finding out what went wrong she rushed me off the phone and seemed quite bothered. I would imagine that Lowes is a big account for them, I do not know why Lowes would do business with such a company. Lowes assured me that the appointment was made and accepted by Mr. Appliance. If you like waiting home all day for a «no show’ and nasty customer service, this is the company for you!