Gymboree Play & Music

Really unimpressed. Its a huge waste of money.
My 2 ½ y.o. daughter was enrolled for 3 months this past fall.
For the amount of $ you pay i was expecting a much more interactive learn and play experience. The activities are not really challenging and maybe better suited for much younger kids even though we were in the age appropriate class. My daughter enjoyed her time there but she also has fun at the public playground, local library programs and at Toys rus which are all FREE! The instructor was not very energetic or engaging compared to other places we’ve gone such as MyGym.
Classes don’t always start on time. My first trial class started 15 min late. Another time we went for 6pm open gym and arrived to find doors locked and lights off. A few of us parents stood out in the cold for 10 min before Erin arrived. During the holiday periods they are closed. They should at least send out email notifications ahead of time so care takers can plan accordingly. Small things that could improve their business.
My other issue is their lack of customer srvc.
During the first month of our enrollment, my husband lost his job. We sent a number of emails and called their accounting office. While i was able to speak to someone in their admin office they said only the owner Erin can cancel the contract. I emailed her directly twice and even saw her in person and she said she would respond but never did. Finally her response was just «sorry» after we already paid out our 3 month contract.

I did a trial class last spring and found it small, crowded, and not clean enough. The teacher was fine but the activities were not physical enough for my daughter, and the space is just too small and low-​ceilinged for a toddler to really get exercised properly.
Also, regarding Erin — I believe she’s the owner and not just the front desk lady? In any event, I saw a tall, red headed woman frowning and assume it was her. The lady at the front desk who gave me info was fine but Erin towered over her and watched her like a hawk (and with a scowl), and it just left a bad impression. Despite that, I still would have joined if I thought the place was fun and well-​kept.

Sometimes this is just the best around but honestly I find the front desk absent or rude. Sometimes we desperate parents come here for support and pay over $ 100/​month to get some sanity. But often you’re not greeted w a smile. music teacher was great. Her name is Miss Jazz. I found rescheduling to be a nuisance and when I canceled they were definitely not nice or accommodating with missed classes. Found other parents felt the same but who has time to review them here? I wish there were alternative places nearby but I went to library story time, music in the city and once Upon a Treetop in LI. I just didn’t like giving my money to these people. Erin is notorious for looking like a grump.

My 3 girls all went to this Gymboree. When my twins went 5 years ago I had a wonderful experience everyone was friendly and warm from the front desk check in area to the teachers and staff. I enrolled my little one last summer and had a very different experience. My daughter really enjoyed the play & learn classes and the teachers were excellent however my experience with the front desk girl Erin was not pleasant. I enrolled my daughter for a 3 month period & toward the 3 month end I informed Erin that I wanted to cancel as I could not commit to more due to my schedule. She was aware and and the end to the month I was charged an unauthorized credit card cancellation fee. When I questioned Erin she said that she wasn’t notified in time. Which she was! After disputing it with her, the charge was reversed but I never received an actual apology. This location would be much better if there was more structure at the front desk area along with a friendly kind smiling person to greet you and check you and your child in.

My daughter has been attending this Gymboree for more than 2 years now. She LOVES it. Great location, friendly staff and overall good atmosphere.

I have my twin boys enrolled in Play and Learn class here, and we absolutely love it. The combination of music, play, and learning. all very thoughtfully put together. We’ve had different teachers, which is not what I prefer, but they all have been great.
Unlike the previous reviewer, I think the best part of this gymboree is Erin. She is so responsive, helpful, and always kind.
It is great that they also change the layout of the playroom every two weeks (which I learned today), so that the environment looks fresh and new for the kids. This is a perfect place to have winter and summer fun.

First the positives: Love the location. The teachers are wonderful with the kids, especially Dana. The space is big enough and colorful. The Gymboree classes are a franchise and are a similar format regardless of what Gymboree class is attended. There is a parking lot which is ample but can get crowded on the weekends.
The negatives: The mats are not always clean. They do not wipe or sweep in between classes.
But the worst is Erin at the front desk… She is rude, never acknowledges a «good morning» and never looks up from the desk when speaking. Even when the kids say «thank you» for their hand stamps after class, she never responds with a «you’re welcome.» This is not great business practice especially when dealing with people and children!

I just enrolled both of my kids at this location and I really like all the staff members here. Everyone greets me and my girls with huge smiles and both my daughters are greeted by name. They make you feel like part of a family and are really great with the kids. The space is clean and bright. I also like the location since there is plenty of parking.