Whenever you contact this location you will be put on hold. Unless you make an appointment you will also have a long wait to get your blood drawn. If you don’t have an appointment they will rudely remind you to «next time make an appointment». Too bad if you are ill and just came from your physician’s office. They prefer you to go home and make an appointment to come back later. My insurance requires that I use Quest, but be careful as I had routine blood work done and when I returned to my doctor’s office for a 3 month check up the results were lost; and, there was no record in their system that I had ever been in for a blood draw. Believe me you don’t forget when someone sticks a needle in your arm and draws your blood out. As I said before my insurance makes me use Quest. Otherwise avoid Quest, they have a bad attitude. But to be fair I have used other Quest locations and the same attitude seems to be prevalent throughout the Houston area.