Service King Collision Repair of Baytown

The content of this review is my opinion of the service I received when I had my vehicle in their shop for a rear end collision.
The PRO’s:
1. They have a system of sending text messages throughout the repair process.
The CON’s:
1. Quotes a 3 – 4 week repair time. The time is not my concern, however they finished in nearly half the time. By doing that, I had to rearrange my vacation in order to get a rental car back to avoid overages. I would have appreciated a more defined repair time or given a worse case/​best case scenario.
2. When I picked up car, internal dash that was replaced was surrounded by smudges of fingerprints from the install. Black fingerprint smudges on surrounding the dash now need cleaned.
3. When picking up the car, I was told I could not wash it for a month, however was asked to look it over for any issues. Not sure how the car got dirty, but I could not tell the difference from the dirt vs a bad paint job. Now that a month has passed by, a recent wash showed spots of inconsistent cover.
4. When picking up the car, my Chevy logo appeared distorted. I was informed that insurance did not cover the logo, but out of them wanting me to have an awesome experience, they would replace it. (to date this has not happened)
5. After getting home from picking up my vehicle, I gave it a good once over without someone hovering over me and distracting my attention. I noticed that since I had a rear end collision, my spare tire was cut into. This was not picked up by them. Also, my seat back that was listed as needing fixed did not get fixed. So I had to schedule another drop off with them.
6. When scheduling the next round of repairs, everything I told to the service advisor was not communicated to the new service advisor. Apparently the advisor I was working with transferred to another location. Now I had to go over everything with them again.
7. Dropped off vehicle for another 3 days, picked it up. Tire was replaced, but seat back is still broke.
8. The service advisor seemed put out by my questioning of the repair of the seat back. Didn’t return calls and once I finally did connect, he was rude.
In summary, in Baytown you have several options. I went with Service King because Geico and Enterprise is all right there. However, next time I will go to Bates. In fact, I have a supplement approved to go somewhere else. Take my advice and keep going down Main Street. You will be better off.