Urgent Care MDS

I am beyond disappointed in the service I received from this place. I actually received a recommendation from a friend to see a doctor at this clinic. I was told by my friend that a particular doctor is their primary care physician. I too was in search of a PCP, so that I could establish a history with one dr, rather than continuing to go to walk-​in clinics. While the name of this place says URGENT CARE MDs, there is a sign in the window of the building that says PRIME CARE MDs. Also, if you search PrimeCare MDs in a search engine, the urgent care center shows up. I called first thing in the morning asking about making an appointment and looking to find a new PCP. The lady was very rude and insisted that my first visit must be a walk-​in and then I could sign a paper to make the dr. my PCP. She didn’t even listen to what I had to say. What I needed to be seen for was certainly not ‘urgent’, hence why I wanted to make an appointment. Regardless of all of this, because my friend had recommended a doctor from this clinic, I decided to go to the walk-​in clinic at lunch.
When I arrived, service was quick (I filled out all the forms prior to going) and was charged the copay for an «urgent care visit». I was rushed through the system like at any other «doc in a box» type place, similar to if I had gone to a walk-​in clinic at a pharmacy or grocery store. I didn’t even see the doctor I was hoping to make my PCP, I saw a PA. After being shoo-​ed out of the office I turned back to the receptionist, confused, and asked again about wanting a PCP. She again (I’m assuming it was the same lady) was rude to me, handed me a bunch of business cards and tried to hurry me out the door. The rude receptionist insisted that if I wanted a PCP I had to come through urgent care first at their facility. It turns out, the same Doctor (s) who sees people at the urgent care, does Primary care at another location where I could have called and made an appointment and paid half of what I paid since it wasn’t ‘urgent care’. To make matters worse, I went for a second opinion on my health issue, and the PA I had seen completely misdiagnosed my situation (actually told me nothing was wrong and to wait it out).
I obviously cannot speak for the actual Doctors as this place, since my close friends actually really like them but I’m not sure I will be back to figure it out. This place would be great for your quick in and out visit as it should be for an urgent care facility. However, since the business is affiliated with the primary care office and knowing that the doctors here operate at that facility as well, the staff should have been knowledgeable and shown enough customer service to address those customers and send them in the right direction (especially if it costs someone twice their co-​pay to come to an urgent care center).

I went in this afternoon since I was incredibly sick. I had called previously since I wanted to find out if they took my insurance (tip: call first and let them know if they take your insurance). They did and I had all my things ready.
I keep my electronic medical record in WebMD and it has my health history and medications I currently and was taking in the past. I printed it out and drove as quickly as I could do safely.
When I arrived, the receptionist didn’t acknowledge me since she was working with another patient. But eventually after I signed in the patient list (which was surprising since it was the first time I ever saw a list that covers the previous names of other patients), she gave me the paperwork to sign since I was a new patient.
Now I know that receptionist don’t usually have any medical skills so the 2 receptionists didn’t know that I could not fill my information without help. If they did know to ask to help me, they went above-​and-​beyond, which would have made my day and would impress me (I specialize in customer experience so I’m familiar of what makes a person’s day).
Luckily, I am not new to doing paperwork like this so I dished it out in 10 minutes. I skipped all the redundant questions and attached my EMR from WebMD so they could copy it.
After that, I waited about 10 min to be seen. I had my vitals taken by their tech, Robert, who noticed my blood pressure was too high (¹⁵⁰⁄₁₀₃) for my age and lifestyle (I live an active lifestyle). He retook it with a manual blood pressure device and we got 127/​60, HR 64. Now, that’s awesome.
Afterwards, when I got to the patient room, Dr. Syed Naser Mujeeb saw me within about 30 seconds — this doesn’t happen often with MDs. I told him my health history and what happened, and showed him what meds I took at home.
He gave me my prescriptions for my illness but he also addressed my pain, which is lacking in most MDs I have met with in the past. Pain is the 5^th essential vital, often overlooked, ignored, down-​played by all medical personnel from receptionists, techs, nurses, MD’s.
Dr. Mujeeb addressed it without me mentioning it.
I don’t like taking controlled substances since they make me feel not myself, but because I was in so much pain — I needed to man up and take the meds.
I received 5 meds total.
My co-​pay was $ 40.
There was an adjacent pharmacy next door, which was connected by a door; they are not affiliated since GR Cure Pharmacy is an independent business (read my review with them).
I didn’t even have to exit the Urgent Care to go to the next door pharmacy! Which was awesome since I did not at all feel well to drive by myself.
Background:
I have gone to the ER on the corner of Garth and W Baker Rd; the wait time, service, and medical treatment was abysmal. I knew my condition and required fluids and needed at least 2 Lomotil tabs to control my symptoms. They did nothing, ran labs, gave me a script for Lomotil to drive to a pharmacy down the road (that place had horrible customer service). After that, I got a bill for $ 600+.
Now compare that with $ 40 from the Urgent Care.
If you can’t go to your Primary Doctor (for me, my MD is unavailable on weekends), go to this Urgent Care (but make sure your insurance is acceptable!)