Hamptons Apartments

Thank you so much to Darlene who really went above and beyond to help my wife and I pick the perfect unit that catered to our peculiar needs: D. She was very kind and accommodating and had no problem showing us multiple units while answering all of our questions/​concerns in the most professional and informative way. We were a little picky about the paint colors, and she had no problem taking us from one building to another to show us the actual color in various demo units. There were some ‘technical’ issues with our application, but Darlene and the regional manager Claudine really went out of their way to clear things up and help accommodate us. The property is clean and well managed. The gym, pool and picnic/​garden are excellent as well. This place came highly recommended by my brother and sister in law who have lived here for 2 years and have nothing but praise for the property. It’s walking distance from the mall, and various shopping areas as well as restaurants and coffee shops. The neighborhood seems very safe, which is what drew us to Beachwood in the first place. All in all, friendly management, spacious units, clean buildings, and an excellent location makes this the best value for your money in the Beachwood area in my opinion.

I don’t understand the people who come here and write a review for an apartment just based on a experience during a tour. This is not «a Resturant» that you stop by and write a review after.
BTW, here is Ohio. You get snow. No one pay for you to clean the snow off your car and turn your car heat on so you can walk in and drive to work at 7 am. You pay for what you get. You can easily pay for indoor parking for three month when the snow hits the area. If you want to live cheap don’t blame others. I payed for our cars for three months. It was almost $ 500. Was it painful. Yes. But I valued my life style and payed the cost. I am a student don’t get me wrong. So you better move out if you want live cheap!!!
My wife and I have been living in Hampton for almost one year and there has been no experience but good services, respect and trust. I don’t know what these people are talking about. If you look for luxury and value apartment, safe neighborhood, access to shopping malls, highways this the right place. No one bothers you here, no dog barking no street noises. Well maintained, clean. All educated people living here. Indoor and outdoor parking. All year round indoor pool, fitness and Jacuzzi. I am moving to another state in less than a month and I just came back from our search for finding something nearly close to what we’ve got here in Hampton. I have been living in NY, FL, CA and now clearly found out Hampton luxury apartment is elegance an not easily findable living community. It was our HOME.

At the beginning of this month, I scheduled appointments to tour various apartment complexes in the area after having researched my local options online. When I spoke with a representative of this particular apartment community, I asked for an appointment time of 11 AM on a Sunday. I was told this time was perfect. Being skeptical of Sunday appointments, I asked the representative to reconfirm this appointment two times whilst still on the phone with her. My appointment was successfully booked and confirmed twice. When we arrived at the Hamptons that Sunday at 10:45 we found all of the «future resident» parking spots had been taken. We circled around and found one open parking spot that was convenient for our walk into the leasing office building. In this short walk from car to office, I must have slipped a minimum of 3 times. While there were no banana peels in sight and I was not drunk on a Sunday at 11, I realized that I was not to blame for nearly breaking my limbs during this short commute. Red flag number one. I understand if you can’t salt the entire parking lot because it is so large, but you really can’t salt your walkways? Come on, man.
Finally we make it in the building and attempt to open the glass door to the leasing office. To our surprise, it is locked and says that they do not open until 12 on Sundays. (Note: the leasing office hours listed on this Unilocal page do not match reality.) How can I possibly have an appointment booked and confirmed for one hour before opening?!
Since there were individuals inside this mystical locked office, we decided to attempt to signal them to at least find out what happened and try to reschedule. Apparently the glass door that they use for their leasing office is a new type of glass that their employees cannot see through because they acted as if we did not exist, and then hid in the back of their offices.
Being patient individuals, we decided to take a seat on the bench outside of the vault. (This must happen so frequently that they need seating for their jilted prospective residents.) We tried to call them and see if we could find a solution. The line was busy. I guess technology in this facility has not advanced enough yet so that phones can have multiple lines or call waiting. Alas, there was nothing more that we could do but to leave with a feeling of defeat and deception.
We brushed it all off as we decided to lease at a different and lovely location that salts their walkways. But the final blow was when someone from their leasing office called me over a week later to ask if I was still interested and to tell me that I could still set up another appointment. No, thank you.
I am not interested in your apartment complex and I am not interested in being stood up yet again.

Thank you for your response. We moved out of the property, but your response does not help. Yes there are hundreds of spots. But the fact is you don’t plow 70% of them.

I lived at the Hamptons for about 3 years, and this is by far the worst apartment complex that I have ever lived in and the most expensive for what you get (I was coming from out of state). The apartment was renovated upon my moving in, but the walls and ceiling are poorly constructed so you can hear the neighbors above and next to you. You will also continuously hear the outside traffic and sirens. The windows are old and do not insulate well. During the summer, we had to run the air continuously to keep our apartment maintaining 74 – 76 degrees and our electricity bills were $ 200−250+ for a small apartment! The list goes on and on about the problems with this complex. If circumstances allowed us to move out sooner, we would have been out after the first year. The only nice things about this place are the amenities and location… but you are paying dearly for them. I am very happy I was able to move…

The worst noise insulation I have ever experienced in an apartment building! If you are looking for a quiet and peaceful apartment, this is NOT the place for you! The walls are paper thin, and you can expect to hear every footstep, voice and even every toilet flush from the unit above.

Attractive to have the nice gym, pools, and renovated apartments, HOWEVER, management is poor. Here are some examples:
— do not clear snow from parking lots, do not put up hazard tape — numerous people have gotten stuck when there is heavy snowfall. No indication to avoid those parking lots, and despite calls to leasing office, they are unwilling to clear it.
— icy roads that are not adequately salted
— attempted to call management to discuss concerns, and frequently they fail to return calls
— had an episode where stairwell was filled with smoke, and when calling the management office they said they would not call the fire dept… and that if a tenant is concerned it is their responsibility
— if rent check is not submitted within the first few days of the month, they put a notice in the door threatening EVICTION (regardless of circumstances).
— overall poor customer relations
— also the walls are, so unless you are lucky, you will here significant noise from neighbors

Wish I could give zero stars. They cannot plow the snow from the back parking decks because it is in top of a garage. They say they can’t even shovel it. There is nowhere else to park unless you pay for a garage. We are forced to walk in and out of 2 feet of accumulated snow. The response is «I don’t know what to tell you» if something happens they are liable, whatever. Will be moving out ASAP

This is the worst management company to deal with. When you first start talking to them to try to lease, they are so nice and accommodating since they want you to sign and to get your money. In trying to leave, that’s where it’s unbearable trying to deal with these people.
I signed on to a lease after my roommates were there for 1 year and there were no problems doing so. As I leave Cleveland for a job, apparently there is no way on earth I can get signed off of the lease, even though the 2 original roommates are staying and someone is signing on to take my room. Why? They said it’s «corporate policy» (when it’s NEVER been communicated to any of us, and not in the contract we all signed). They refuse to sign a roommate release form as well, when both of my roommates have agreed to sign one. Simply put, they have been the absolute worst in trying to deal with them as I leave. It would be one thing if this was clearly stated in the signed contract, but it’s no where to be found anywhere. As I try to rent a new apartment where my job is out of state, I am unable to sign a lease since I am already on this lease. The hamptons doesn’t care. They only care about your $$ and it shows.
After renting for 10+ years, these people are by far the worst I’ve ever had to deal with.

DO NOT RENT HERE. Chuck showed us a model and we signed on Chuck’s word that the apartment was the same layout and size. It was not even close, the property manager did not care, the regional property manager did not care and even threatened to take us to court over the lease. Maintenance is rude and noisy, walls are thin and many of the residents are inconsiderate. Very overpriced, I pay $ 1265 for a one bedroom and $ 150 per month for parking. Completely regret signing anything.
Although not all was bad, the gym was great, indoor pool was always clean and well kept. Always lots of outdoor and indoor parking.
If it wasn’t for the management company and their employees, this place would be a great place to live.

BEWARE BEWARE Bad management. very bad attitude, poor response for queries. Never returned call. CHUCK IS VERY rude. I run a business and i say a NO more politely if I have to. Particularly when you are leaving them, they just get very nasty. My mail was received by one of them, but was never able to track it. really painful if it is a time sensitive material. Over priced at the end and they retained almost the entire deposit for too many small things. Inside maintenance is very clean, but after two years of stay, I imagined a better courteous treatment, but there are more things that matter in life than just cleanliness, and not to worry about the place for months together after leaving it. In this country, where our rental history, credit history and mail box safety and value for our money is of utmost importance, I would recommend any other place till they start respecting the customers even after they left the place. If you dont care about your mail, deposit, people not calling you back after you leave a message, then this is the right place. We were happy in the first few months, but last year or so we started to see the decline and now it is at the worst of its time. very careless about our feelings, very non compassionate treatment. I can get a better treatment in lot more places. Could not give zero stars, hence the one

Awwful apartment — Beware!!!
Stayed at these apartments for 2 years. Leasing agent was very nice. Overall, facility was noisy and needed updating.
Left the apartment in great condition and never heard anything from them until we received a notice from a collections agent!!!
I immediately called the Hamptons and no explanation for why they did not contact us. They said they had mailed a letter — which we did not receive. Was astounded that they would try to contact us one time before handing over the bill to a collections agent!!!
The bill that we received had numerous mistakes and was faced with a rude manager — who informed me that there was nothing she could do (wanted to do). For example said that we had received 3 mailbox keys — we were only given 2 (only 2 of us living there), but they said we were given 3: charged $ 25 for this (for a key!!! which we did not ever receive). They also disputed several other minor things which were not true but could not be contested since they turned over the bill which we never got to a collections agent (in just over a month after checking out)!!. Anyhow, this definitely left a very bad impression on us of the Hamptons customer service and mangement. I would caution anyone considering this apartment complex to be very careful in your dealings with them, and especially on your departure.
Would have ranked them with a negative 5 if I could…

I’m a numbers guy, so usually I average the factors involved in a review & determine the rating that way. But we had such a bad experience with the help up front, that I can’t give this place a rating other than a 1 star.
Before I get into that, there were some definite positive aspects: the gym was sweet, both the indoor & outdoor pool/​hot tub were great & there was always plenty of parking. Traditionally the women at the desk were pleasant & the move-​in process went pretty well.
That said, this place really dropped the ball with the our lease. We signed up (& paid extra) for a 6 month lease so that we could move into a bigger apt. Then when the time came for us to move into a new place, they rented all the units out to other people & didn’t have anything left for us to move into.
If the unit we were living in was great, that wouldn’t have been a big deal — but it wasn’t. The people across the hall from us smoked & every other tenant on the hall cooked oriental food with peanut oils & who knows what else. So we lived in a combination of oriental food mixed with second hand smoke leaking under our door. We spoke to them multiple times about the smoke, but nothing ever got done. It was really a bad situation. Every time we stepped out of the elevator it was like walking into smokers lane. Not a good situation. They also didn’t give us the full refund for our parking & had very poor communication with the whole «move-​out» process.
On top of it all, we didn’t give them 60 days notice, so we had to wait & see if anyone would rent out the room so we could get some money back, but of course it didn’t happen & we ended up paying an extra month’s rent.
It could be bad luck that we lived in smokers lane, but it wasn’t bad luck that they were incompetent in the upgrade of rooms & not at all helpful in the move-​out process. When I look back at my time there, it’s mostly negative.