Best customer service ever! From the Drs. Office to the eyewear professionals I had a excellent experience!!!
M C.
Rating des Ortes: 5 Cleveland, OH
They are great, at least in the optometry office. The staff are great and Dr Beal is wonderful. Very nice and diligent person.
Sue M.
Rating des Ortes: 5 Moreland Hills, OH
Staff seems to be able to tell you what looks good on you and what stinks. Helpful to have eye doc on staff. He seems to work quickly. Sometimes because of their volume, it’s a bit of a wait to get fitted… But then that’s retail, we want you to sell more with less people! Hello! My son broke his glasses deliberately. They fixed them with the warranty. So that was good.
Michelle B.
Rating des Ortes: 1 Lakewood, OH
This place sold me two pairs of glasses. That’s fine. But I needed to return one of the two of them because I needed a more specified type of glasses than the optometrist here prescribed for me. I returned one pair. I needed to change the prescription on the other pair. The customer service here is poor. The individuals I dealt with on the phone did not know how to treat customers – to provide an example: I was told to call back in a half hour when someone who would know how to answer my question would be there. In other words, the right foot has no clue about what the left foot is doing. Nor does it care. The doctor’s portion of the office seems to have nothing to do with the glasses’ fitting portion of the office. They have nothing to do with them – and want nothing to do with them, and vice-versa. There is an obvious lack of communication acumen here. I will never go here again for glasses.
Abdullah A.
Rating des Ortes: 1 Cleveland, OH
They are very Rude and not worthy to go to them, I want to replace my lens because it got scratches. The worker didn’t smile or even said hi. And she told me the warranty doesn’t cover it and i have to pay almost $ 300 for a new lens. I knew that she is just rude and doesn’t want to work and it’s wasting time to tell her manger because they both are same. So i went to Lakewood LensCrafters and the changed id on warranty for $ 24.
Greg N.
Rating des Ortes: 5 Lakewood, OH
Extremely professional and helpful staff! Dr Beal was informative and not pushy. He helped me save A LOT on my contact lenses by suggesting I could go with a different type(that fit/feel wonderful/the same, YMMV). Quite possibly the fastest eye doctors appointment I have ever had the pleasure of going to. There was enough people on staff to help everyone in the store, and they have some really state of the art equipment!