Focus Vision Optometry

Also, just read the «Doctor’s» response, she will not take any responsibility, and is condescending toward the advocates of their elderly patients. WOW! Avoid this place at ALL costs! Tell your Parents and Grandparents, these people are the WORST!!! I went to the BBB to complain, these people are not even accredited!!! This is a hearty warning from another concerned Grandchild.
Wish I could give negative stars! The WORST!!! Avoid at all costs! Both of my grandparents went here for their glasses, and both of them now own expensive glasses that are not right for them. Neither got a comprehensive exam, and it was as if the doctors didn’t even listen to their requests. When I called them, I asked to speak with a manager or the doctor. An office assistant called me back and told me that my grandparents were given a yellow piece of paper that needed to be brought back to the office if they wanted new glasses. Oh yeah, and by the way it’s too late now. Well, being that my grandparents are in their late 80’s and cannot drive, it’s not easy for them to get around. (I just moved back to LA, so it’s easier now, but still a good 2 – 4 hour drive one way, depending on traffic) Long story short, when I asked to speak with someone with the power to actually help us, she said I need to waste my time talking to her manager, then her managers manager and so on. Customer service? F my boyfriend ended up going to Walmart and getting them cheap reading glasses, and THOSE worked better than the glasses they spent close to a thousand on! Please save yourself the headache, and chances are you wont even get the right prescription from these people. Run AWAY!

Doctor and some staff were extremely nice. However some of the front office staff made me feel like all they wanted was my money. Do not bother ordering glasses from this optometrist office. They are extremely pricey and will take more of your money than your insurance dollars.

I won’t be going back. Their customer service is terrible. They made me feel like I was wasting their time. My first time there, they made me wait over 30 minutes just to schedule my next appointment. Subsequent times that I’ve called or gone in, I’ve had to wait several minutes, even if there weren’t other customers. And I was still treated like a burden. I wouldn’t recommend this place to anyone, although I will say the doctor was nice.
When I went to pick up my contacts, it was quite a wait just to have them handed to me and bid goodbye. It’s my own fault that I didn’t realize until I got home that they were the wrong brand (right prescription) — I was in a hurry and should have checked.
I appreciate Dr. VanGuilder’s attempt to address my complaints. That makes me think that she really does care about her patients. I believe it’s her office staff that’s lacking.

Still one star. Thx for responding to my review 2 years after the fact! Only to claim i mistakingly reviewed the wrong business?! Are you kidding me? Sounds like you still don’t take customer complaints seriously. Considering all the problems my wife had here i would never give you any business again (PERIOD) nor would i recommend you.
They NEVER attempted to fix this issue in a timely manner like Tanya claims. Tanya your response 2 years after the fact is TRULY shameful!

I only went in to get my sunglasses adjusted, but the person that helped me was very helpful and extremely nice. She was was definitely aiming to please. The place is really nice and fairly upscale looking. I will definitely check them out for my next eye exam.

Overpriced, inattentive with terrible customer service

I want to update my review. The new office is very nice (just like the old one) and it’s in a good location. The office staff was nice and I saw Dr. Paul. She’s so nice and professional. Great experience! Loved their selection of glasses too.

This was my first visit to the Beaumont office and I am very happy with Focus Vision. The Yucaipa office visit went well as well (last year) … But since I came to Beaumont most recently I am here to review. The office was very nice, modern and playing good music. I was greeted right away and then sat down to wait. In a timely manner I was called back and they did what they needed to do. Everyone was VERY friendly and helpful, including Dr. Miller.
The only thing I can say that would can be improved is… if they added a bit more stock of frames. Last year I bought a pair of Dior glasses ($ 360) and this time I wanted something a bit cheaper. The cheapest frame they had available was around ~150.00, and there weren’t many options in that range. Other than that I will be returning and definitely recommending this place!

I love this clinic! The environment is gorgeous and very high class, and the staff has always treated me with the utmost care. They always go out of their way to make sure my glasses are right, from the fit, to the right style for my face. Glasses have always arrived in the time frame given at ordering.
Dr. Van Guilder is wonderful! I’ve been going to her for years and have never had a problem! She performs a very thorough exam and is very nice while doing so. It is very apparent that she is an educated and up to date doctor.
I love the selection of frames and always look forward to treating myself to a new pair of luxury glasses, even if it is only once a year.

The office was clean and staff effficient. The atmosphere was professional, calm and understated.