Gigi’s Cupcakes of Beaumont

I hate to say that my first experience with GiGi’s Cupcakes in Beaumont is not a good one. I pre-​ordered a dozen mini cupcakes for a fundraiser for Children’s Miracle Network. When I arrived to pick them up during my lunch break, they had sold my pre-​order and were out of what I had ordered several days ago.
The manager apologized and promised to deliver my order to my place of employment after the fundraiser. When he arrived, he explained that they were out of some of the cupcakes I had ordered, so he substituted two different flavors with one flavor (without contacting me via my cell phone, which I had provided BOTH to him via my preorder form, but also to an employee at GiGis –as well as my office phone).
I was annoyed, and asked him to take it back, that I would stop by after work some day this week, but, frankly, refuse to waste any more gas or time on mediocre customer service. He said nothing in the way of an apology and left.
I called the manager after this, and was informed that he wasn’t sure they could get my order tomorrow.
I know this was for a fundraiser, but he offered NO APOLOGY the second time for changing my order without notifying me, nor did he offer any incentive (coupon, extra mini cupcake, I don’t know — some form of damage control) after this second ERROR.
I will just donate some money to Children’s Miracle Network on my own, but I will take this as a sign that GiGi’s cupcakes will never get my business. I have a few acquaintances which are managers at other food establishments, and I have never seen this level of mediocre customer service.
Frankly, I’m miffed and will write this place off until I hear they are better managed (or, I visit another location).
Calling now to formally cancel my order, and will see if I can get in touch with the owners. What a royal waste of my time and gas.

OMG ok so I’ve purchase the typical Gigis cupcakes before and the bread is delish but the overwhelming frosting just made it almost impossible to enjoy. But tonight I stopped at this Gigis shop trying to buy something with out the heave frosting so I asked for a classic cheesecake cupcake and a pumpkin white chocolate bread. The cheesecake is by far the most delish thing I’ve ever had. It was simply amazing and just for that I’ll give them 5 starts and I’ll definitely be coming back for more! You all Need to try it. The pumpkin bread was good too. It reminded me of when I was little, so that’s was a good place to go to after. Big bite!

OMG these are the best! If you haven’t tried these cupcakes, you need to!
The cookie dough flavor is amazing, and the double chocolate is terrific!
Their cheesecakes are perfect size and just enough richness to keep me from eating more than one.
Go here and eat cupcakes!
Now

I’ve been to Gigi’s in other cities and they’re uniformly terrific. At this location, the cupcakes are dry largely tasteless. The icing is too sweet and artificial. I don’t know what they’re doing here… No good experiences here. Overpriced, too — you could get a tastier, moister cupcake in a Duncan Hines mix.

Absolutely wonderful. Love these cupcakes. Yes they are bigger and sweeter than I need but not nearly as sweet as other gourmet cupcake places.
They also have wonderful customer service. I am new to the area and Charles not only gave me perfect directions to the store he had cupcakes already put aside for me just based on the questions I asked. I went back a few weeks later and again Charles was very helpful and so nice and fun.
Treat yourself!

Always love getting cupcakes from here! Had some made for my baby shower and they were perfect! Definitely going to order specialized cupcakes again!

Some one sent me a picture of a beautiful Tiffany cake & since my grand daughter was having a Tiffany themed party I ordered her one. The cake was beautiful. The staff was very polite. But the cake was dry and did not have any taste. I will not go back.

Gigi’s Cupcakes has definitely been a favorite for my family ever since we first tried them. As soon as you walk in the shop smells amazing and is really cute. Also the staff has always been friendly. The cupcakes are pretty large with plenty of icing. So if you love the icing part of cupcakes I definitely recommend trying out Gigi’s. The cupcake itself has always been moist no matter if I bought them early in the morning or in the evening. They also have gluten free cupcakes, cheesecakes, and cookies with icing in the middle. I love that they have different themed cupcakes occasionally. For example right now they have a shark week themed cupcake. I recommend the birthday cake or wedding cake cupcakes.

I received some of these cupcakes as a gift while visiting Beaumont. I heard they were $ 3.50 per cupcake, which is a pretty good price given the size of the cupcake. The cupcakes are pretty large for the price and would cost $ 3.75 to $ 4 in Dallas … I had the chocolate and wedding cake cupcakes. Both tasted good … The cake was moist and had good flavor, but was a little bit denser than I like my cupcakes … the icing was not too sweet … It was piled a little too high for my taste, but certainly complimented the cupcakes … These cupcakes kind of reminded me of Sprinkles, but tasted much better … I’m not familiar with the cupcake offerings in Beaumont, so my review is based on my comparison to cupcake places in Dallas/​Ft. Worth … I noticed on the company website that there is a Dallas location, so I will give it a try and see how it compares … Overall, I would try these again.

Cupcakes are just okay. The buttercream is very artificial not real buttercream. This stuff is shortening with sugar and food coloring. The customer service is just okay. On my first visit when the store first opened the staff was very cheerful, now that they have been open for sometime I’m sorry to say that the customer service is not the same and has worsened on subsequent visits. I would be better off making some at home. Overall a disappointment.

Gigi’s Cupcake is just what Beaumont, Tx needed. There is no other place (that I know of) in this area to get the type of cupcakes you’ll find at Gigi’s Cupcake.
The theme, décor, look of the cupcakes, and the boxes they use are absolutely adorable. Great for gifting or sharing.
I have visited twice and both times I found the taste of the cupcakes to be just ok. You get a good sized cupcake with a large amount of frosting. I thought the prices were a bit much for a single cupcake. My last visit in this location the customer service was not that great (almost seemed bothered they had to wait on someone).
I don’t believe I’ll be back but I love the idea behind this business and especially here for Beaumont.

I went in here for the first time a couple weeks ago.
I got 2 cupcakes, Birthday Surprise and Strawberry Shortcake. I thoroughly enjoyed them. They had huge mounds of frosting on top (like literally the frosting was 4 inches high!) which I loved because I’m a sucker for frosting. So based on the cupcakes themselves, I would go back again.
But the customer service was awful. When we walked in there were 3 teenage girls standing behind the counter talking and eating and they didn’t even acknowledge us. Eventually they came up to the counter to serve me and I asked one of them if they had gluten free cupcakes. She acted almost annoyed that she had to deal with a customer instead of gossiping with her coworkers. She said they only had gluten free cupcakes on 2 days of the week (I forgot which days).
Being that customer service is very important to me, I will never go back to the Beaumont store. The 2 people with me will never go back either. However, since the cupcakes were delicious and I live in San Antonio, I will probably try the store they have here.

Delicious cupcakes with excellent butter cream icing! The service was fast and friendly and the variety would please even the pickiest of eaters (like me). Great place.

I first heard of Gigi’s Cupcake through a friend of mine and decided to check it out.
The first time I went, I pulled up only to discover — it was closed. I was disappointed because I generally, DON’T like sweets, but when I get a craving (once or twice a year, seriously) I need to address it.
There were two gentlemen standing outside the establishment and to make sure this incident would never happen again, I decided to ask them if they knew when the cupcake shop would be open again. Before I knew it, the owner was walking out towards my car and the next thing I knew I was leaving the parking lot with a FREE box of his mini cupcakes. I never once asked for them.
He gave me a box filled with a dozen mini cupcakes that contained their White Midnight Magic, Birthday Surprise (MY FAVE!), Wedding Cake, and Midnight Magic. He also made sure to give me his company’s menu, which addressed my concerns about the hours of operation. The menu also pointed out that they have different flavors every day of the week. So don’t expect to find a Sweet Potato Pie on any other day besides Wednesday or a Sticky Bun unless it’s Friday. However, you can order ahead of time or if you have a special order, they will make it for you! They do have daily staples such as White Midnight Magic and Wedding Cake.
Every time, I have had the opportunity to run into Mark (the owner) he has been in a friendly and cordial mood and his cupcakes are not only appealing to the eye but delicious and very well put together. All their cupcakes are layered with three, thick swirls of their delightful icing and the cupcake shop offers you a charming environment for you to enjoy your cupcake… or two.