Aloha Auto Body & Paint

Walked in to get an estimate. Didn’t get an estimate and don’t plan on returning. In the time it took them to find somebody that could schedule an estimate… The estimate could have been completed. Instead it would of been a four day wait.
The guy helping another customer seemed very competent and on top of things, told me somebody would help me in a second.
Sat around for about 5min. During this time an employees friend/​colleague walked in and started chatting with an employee. The guy who told me somebody would help me told this person I hadn’t been helped. I told him I was in for an estimate and he said the person that schedules them would be with me in a second.
Another few minutes go by and I’m told again somebody will be with me.
The person that schedules them couldn’t be found. The employee helping me asks another employee whether he could do it or schedule it. He interrupted him before he could finish saying, «schedule it!» He was kind of off in his own world.
After 15min (which is how long it’s usually taken me for an estimate on this repair) this third employee pulls up the calendar, doesn’t look at me or acknowledge me, just says, «Friday mid morning.» I ask if anything else is available. «Thursday around 3ish.»
I said no worries and left, he seemed pretty bothered to have to help me.
I give two stars because now I don’t have to figure out how to put ‘around 3ish’ in my calendar.

My fiancé was rear ended and we took the car here for repair. The work was done well but the process was pretty inconvenient!
We took the car in on a Monday and were told it would be done Wednesday. This was great since we were flying out for the weekend on Thursday. After ordering the wrong part a couple times they were unable to complete the work on time. The new completion date was Friday, when we would be gone. We had a rental car that we would have to pay extra for if we didn’t return it before we left since insurance only pays until the car is fixed. We would have had to pay for days we were out of town, so we scrambled to return it before our flight.
We got back from our trip on the following Monday. It was a holiday so they were closed and we could not call. We had not heard confirmation that the car was done, but we made plans for me to drop him off at the shop so he could get his car and head to work first thing in the morning (7am). He called just after they opened that morning and they still wouldn’t say if the car was done, but someone would call at 8am. Turns out that the car was not done, but it would be at noon. My fiancé works in Newberg and we live in Aloha. He needs a car! At this point he would have to get another rental, get to work late, and have leave early to return it that afternoon. So he missed a whole day of work and pay! He recently started this job, so he has no PTO to use (not that he should have to). His work had a small staff so it’s rude not to be able to give notice if he has to be gone.
The shop could have left us a message when yet again, the car would not be done on time. Poor communication and poor service. Thankfully the end result at least looks good.