Carr Chevrolet – Sales

Very inconsistent and I got the real car salesman feel when dealing with the sales manager. Caught him in a lie which cascaded into more lies. Will never be doing business with this dealership.

Great place to take your car. I didn’t have an appointment and they took care of me anyway. Waiting area is awesome.

We took our 2014 truck here for some warranty work. There was no way in heck I was taking it back to Bruce Chevrolet (where we purchased it from).
The drop off went really well, fairly fast and Jamie Roark our Service Manager was very helpful and nice. They had the truck for three days and did a great job.
On the day we were supposed to pick it up we realized it was time for an oil change and I contacted Jamie in the morning asking him if they could do a full synthetic oil change while the truck was there. He indicated he absolutely could.
We picked it up and everything was fixed (new radio knob and some leaking in the headliner) and the oil change was also completed (as well as brake checks, and other precautionary checks).
Nice experience, however they don’t wash your vehicle or clean the inside (the inside of ours was already spotless but I kind of expected a wash). I am a little spoiled from the Wilsonville Mercedes Dealership who does both when I take it there for work.
Overall a very pleasant experience, we will continue to use them!

Have had two really great experiences here! The people that work here are prompt and friendly. They take good care of their customers. Both of my cars have been excellent. Would send a friend here any day.

Carr Chevrolet:
November:
I took my car in for routine maintenance. I suspected that it would probably need brake pads, and tires. All of the routine maintenance was performed. They found that the brakes did need done, as well as tires and a leaky transaxle seal. I researched tires ahead of time on their website, and noticed that their prices were better than the competition. They also had the best selection. I printed out the ones that I was interested in. They stated that they did not have the ones that I wanted, but stated they did have similar ones, which were better, but pricier. He gave them to me for a lower price than the ones that I originally wanted! Excellent. I was also taking advantage of a mail in rebate, so I got a great deal. They were able to do the seal, the brakes, and the tires in a few days. Since I had to work, I was able to leave the car overnight. They drove me home and picked me up the next day via complimentary shuttle. This was great. I am very pleased with the work. My car is running great. The only minor complaint I have is that after I picked it up and got down the road, I noticed that 2 of the tires had way too much air in them. I had to adjust them. Also, the Tire inflation sensors are not matching what is on the dash. The manual states how to fix this problem, so I will do it myself. I would highly recommend them. They are so fast that I usually cannot finish my complimentary coffee in the lounge before they tell me that my car is ready.
Chad

Outstanding purchase experience. I wouldn’t go anywhere else!

Came by to get checked out by UBER, first got no help but down that way from employees. When I got there they checked out my car and gave me some things wrong with my car. So I went over to get into my car and there was black everywhere and the trim was torn. I questioned it and they said it was like that.
I had my car detailed earlier the same day, still had the receipt on the visor, then they did a small wipe job and the person said good enough. I said no that is not good enough and there is more on the door. He finished and still you can see black smudges in all places even though they are light. Unreal, not a customer service… service place.

The usual service advisor I usually go to, Jaimie, is very friendly and helpful. However, I have to agree with another reviewer who indicated that the service advisors are not friendly or personable creating a typical car dealership feel. The shuttle driver was rather rude mumbling negative comments about other drivers. He also took a personal phone call on his cell not using any hands free devices. Jamie, is the main reason this rating is higher than what I would have rated it.

I’ve had a Chevy Suburban for 5 years (purchased new) and I’ve always taken it to Carr for service because they provide excellent customer service. They are very friendly, explain things thoroughly and in layman’s terms, and are honest. I never feel like I’m walking out of there with a laundry list of things that ‘should’ be done, only to find out that they really don’t ‘need’ to be done — this is an experience I’ve had with other shops with my other cars.
The service is always consistent. They people who work there are always the same — always familiar faces, which speaks volumes about how they treat their employees. I know what I’m going to get every time, which makes it comfortable to do business with them.

Stopped at Carr Chevrolet to look at a used minivan we’d seen online. Salesman Ty T. was friendly and brought a car around and said he’d take us it to it. What we didn’t expect was he was taking us off the lot down the highway to another Carr dealership 8 minutes away. He said he hadn’t checked the system because «cars move around all the time,» but he’d seen it the other day. Unfortunately that lot didn’t have the minivan. Neither did the next or the next. Then he decided to go into a sales office to ask where the minivan was (Would have expected this would have been his first move) and found it was back at the first lot he’d taken us to. Except when we got there, it wasn’t there either. He said it had just sold. (It did disappear from the online listings the next day.) At this point, my pregnant wife and I were pretty fed up since we really only had a couple hours for car shopping and we’d just wasted at least 40 minutes with Ty and hadn’t seen anything beyond the outside of a minivan 4 years older than the one we wanted. Ty was cheerful and said it was great we had gotten to see the inventory… which we didn’t really since he was just driving through lots looking for our minivan. We told him to take us back to our own car. We were silent on the way back and he says «You guys aren’t very friendly people,» which probably isn’t the savviest thing a salesman has ever said to a prospective customer (and Unilocal reviewer). We told him he had wasted our time and said he should have told us he was taking us off the lot. His response was «Thanks for telling me how to do my job.»

We won’t be purchasing a vehicle from Carr.
My husband scheduled an appointment to test drive two particular electric vehicles. When we arrived they only had one of the models in stock, which was disappointing. After driving the car, we were both impressed with the vehicle and wanted to discuss price, even though we stated we were not interested in that color vehicle, and still wanted to test drive our second option.
Carlos proceeded to walk us through the service bay, show us where the service writers are, here’s our waiting room with the big tv, and our parts department. Really, we only want a price, we don’t need a tour of the whole place. Finally, we get back to a desk and Carlos begins writing things down.
All of the sudden, two customers walk in and ask for Carlos. Before we know it, Carlos has left, with no mention of why, no thank you for your time, or, it was nice to meet you. Just gone. Now Dennis sits down and explains he’s Carlos’ manager and he sees that we’ve decided on a car. No, that’s not the case. We like the car but not the color, and we just want a price, which we never did get.
We left that evening frustrated and annoyed. After a week of communication, telling them what we were looking for, no one seemed to LISTEN to what we said. It felt like the old school version of buying a car — talk to the salesman, oh now the big closer comes in to seal the deal. It wasn’t fun and it didn’t feel good. We won’t be back.

Make sure you shop around because if you don’t you’ll be sorry! Seriously though, joke of a company. The service department couldn’t remember my name for the life of them. And I had to beg, scratch, and claw to get a wash and vacuum after paying $ 80 for a basic oil change (paid $ 25 for same oil change, but from a reputable auto shop, unlike CARR). Their salesmen consist of «auto brokers» that are there one day and gone the next. Wish I could give CARR negative stars. We got out second car at Gladstone Mazda. They called next day to wish my wife a happy bday, then called again a week later to see if she still liked her purchase. CARR should change their name to CHEAPOs.

I make this short.
If you can avoid them.
Most of their service advisers are extremely Rude.
They are not friendly, they are not welcoming and they make sure you know that.
I have 2 free oil changes from them which amounts to $ 160.
I was going to fight dirty and get the oil change and then write my review but …
I bought a high-​end none the less used car from them.
They told me that the car maintenance records are flawless.
The funny thing is that their service department and even GM only have 2 service records for a car that is over 61,000 miles and one of them is me!
They sold me the extended insurance the same day that I bought the car.
The first day the remote key died the next week the battery died.
They kept denying everything and made me pay for the full price for everything that needed fixing. I had to returned the extended insurance because of quality of their service.
Over sold the car to me by $ 500. When I showed them Carr Subaru advertisement of the car (Both dealership are owned by the same owner) the next day they refused to honer it.
Just last week they promised that they will take care of the free oil change and everything will go smoothly. Called them a day before to confirm the appointment. There were no records of my appointment and they were full for the rest of the week.
I wish I had access to the same lawyers that I do now back then.
Go to your neighbor Toyota and Learn a Thing or two about being polite and welcoming.
Forget Quality of service.

Kinda the same story every time I’v been here. The service techs are know it alls with little customer service savvy. They talk down to you in a condescending fashion, and accuse you of causing any problem the car might have.
I came in early with an appointment for a 100,000 miles service, three days later it was ready.
Just fluid changes and some adjustments. Jiffy Lube would do it in about two hours.
They don’t call you when they say they will, they charge way too much, and they have bad attitudes. What can you say. I’m selling my truck, and would not buy another Chevy, mostly because I’d probably have to deal with this dealership.

Went in today for car shopping. Right at the beginning and even now the best car buying experience ever! Carlos our salesman was a pleasure! No pressure or unnecessary haggling. Even with our 5 children present, it was a truly comfortable experience. They were honest every step of the way!

I purchased a 2014 Chevy Cruze LTZ and I absolutely love it. Everyone I worked with was very helpful. I was there on a Friday and they were very busy so I was there a little longer than I wanted to be but overall, I’m very pleased.

My service advisor was a little tricky. When I came in for an oil change appointment, the advisor upsold me to a «oil change, tire rotation & windshield wiper replacement» package. While making my way to the waiting room, the advisor also pitched me on getting a car insurance quote (which I declined to do).
While sitting in the waiting room, I checked-​in on Unilocal.When doing so I was prompted a Carr Chevrolet coupon for dollars off on an oil change.
A different advisor came and took me to the cashier when my service was done. I asked the lady if I could use the coupon on this visit. I was prepared for her to say no because I was getting this package deal now instead of an oil change only. To my surprise she got really defensive and suspicious. «Where did you get that coupon», she said. I told her I just checked-​in on Unilocal and it popped up. She said «no» there is not a coupon up right now. She told me I couldn’t use it on the $ 79 package I was already getting.
When I got home and reviewed my paperwork, I see the mechanics comments. It states that no tire rotation was done because of the wear the tires. Now, a different service advisor did take me to the cashier. He probably had no idea I was upsold from a straight oil change to the package. Also, for all I know and oil change & replacement wipers cost $ 79. However, it would have felt better to have this explained to me by the advisor. Now it feels like I paid for air.

I think Carr Chevrolet does a pretty decent job. I did have an issue with one of the Service Writers when I first started going there. I had an issue with my Malibu and he was really bad with communicating.
I started using another Service Writer and he was great but unfortunately he is no longer there.
My malibu only has about 15,000 Miles on it so it is still under warranty for everything including oil changes etc, for another 15,000 miles.
They do the oil changes and tire rotations quickly, usually within 30 – 45 minutes and I can call the day before and they get me in.
And they have free espresso in the waiting room.

Carr Chevrolet in Beaverton Worst car experience I have ever had four longs hours of being mislead lied to I was so stressed out by the time I was done I felt sick to my stomach I don’t even want the truck now, the price they told us we would be paying was different then what they charged me for it in the end, which was more money, told I would get a Costco rebate I never got any information on that, they put extra options in the loan I didn’t want and when ask to remove them they said fine I wont be receiving them but the extra 4600.00 dollars will still go on the loan and work its wait out in the end I bought a base model truck after 5000 down 2,500 rebate through Chevy I still owe 350.00 for 75 months they didn’t even show us how the radio works nothing just took our money and now do not want to be bothered with us. Sad way to treat retired folks on a fixed income !!!

I have to say, I have never bought a car before and Carr made it very simple and easy!
I recently bought a 2014 Chevy Spark from here and am very satisfied. Although my boyfriend and I dealt with the finance manager, Bill Lancaster, and not an actual salesman/​woman, we were very pleased with his blunt honesty and not trying to up-​sale us.
A week prior to looking at Carr, we went to Bruce Chevrolet in Hillsboro, who tried to cheat me 2k out of my trade in and sell me 50 $ more as a monthly payment than we got at Carr. Bill was very swift to contact me after Bruce’s experience and told me to bring my car in for a more proper evaluation — AND gave me/​my car the proper 2k back to the amount we expected.
After deciding what color I wanted (red/‘Salsa’) they kindly scouted out the dealer to trade for it in Lincoln City and had it the next day. Bruce had two red ones and refused to trade with Carr, making Carr look harder and farther for my car.
I did, however, feel a little suffocated from the salesmen/​women who kept trying to sell me something themselves, but working at a dealership before I realize it’s their job.
I’m very happy with my new car and payment amount and owe it to Bill Lancaster! I look forward to bringing my Spark back for basic maintenance and oil changes!