Chipotle Mexican Grill

Food was good. But customer service was terrible. The girl made our food and then we waited for a cashier to come ring us out for about 5 minutes! I’ve never had to wait for a cashier to come before. Should’ve given us some sort of discount but nope. Won’t go back to this location again.

Food is good/​acceptable, customer service poor. When you first enter you’re usually greeted by a sign on the door that reads in large letters «OUTAGE», invariably they’re out of some ingredient, generally guac. Went in last night, sixth in line. The counter staff is clueless. I had to ask for everything twice and they still forgot part of my order. When I asked for fajitas for my bowl, they initially gave the meager amount left in the tray, had to ask for more. The staff couldn’t account for an order they had prepared, more wasted time trying to figure things out. By the time I got to the cash register fifteen minutes had elapsed. I then realized they had forgotten the tamale I had ordered. I was so fed up with the experience that I left without accepting the order or paying for it.
Went in today to speak to the manager to explain the situation to him and to also give him the opportunity of making things right since they had wasted my time. The conversation accomplished nothing in the way of improving customer satisfaction. I subsequently advised him that Chipotle had lost my business for the next thirty days.

The food is good as always, but holy guacamole, there is exactly ZERO sense of urgency, I just waited in line for 17 minutes to get a bowl, the workers behind the counter had little communication and were getting people’s orders wrong. I know it’s a fast food place so I don’t have the highest expectations but c’mon, 17 minutes for a bowl?

Lazy lazy lazy staff. Every single time I’ve ordered online it’s never done when I go in to pick it up. They literally begin making it when I’m there. Why do you have an online option if you don’t abide by it?
Undercooked food or very over cooked there is no happy medium. This location and HALL BLVD need to be CLOSED DOWN. Either learn customer service and do Your jobs or QUIT. Too many idiots getting paid to do the minimum at these restaurants.

I used to be a fan, even post-​media blowout… but they continue to fail their customers in other ways. Consistently running out of guacamole and/​or mild salsa. There is a definite pattern here and it gets old real quick. So, why not get ahead of the curve and keep the remnant of loyal customers happy. You are not the only game in town anymore. I’ll be trying out some new spots, starting with Qdoba.

We used to like you Chipole. You have been thru a lot and we kept coming back to you with faith. I’m not happy today after all. Ordered online at 5:47 to pick up at 6:00. Now 6:10 you still haven’t made my food. Low performance. Made customer hungry mad will not help your future! Manager take a seriously look at your employees.

The serving amounts in my burrito (Beans, rice, meat, etc.) were all off compared to other Chipotles I’ve been to. Isn’t it easy to just scoop a fair, equal amount of each? Clearly management needs to step up their training game. The burrito had to be wrapped twice because it fell apart the first attempt. Barely any meat. All the guac was at the bottom few bites. Come on.

Came here for dinner on a Monday night (8pm) and felt that it was sub-​par in comparison to other Chipotles. There was a decent line of people with only 1 person taking orders, so needless to say the wait was long. I got a burrito but the staff person did a poor job wrapping it in tin foil so it spilled everywhere while I was eating it. But other than those two complaints, the rest of the experience was fine and I’m sure I’ll be back.

Consistent with other Chipotle’s. Large servings!

I always enjoy the fast and friendly service not to mention their food. I wish they had non touch sink, soap and toilets to exit their bathrooms without touching multiple services. Just a suggestion on not spreading germs.

Chipotle sent us coupons in the mail, one for a free burrito, bowl, et al and another for free chips and salsa with purchase of a burrito, bowl or et al. Husband used the free burrito coupon for a bowl and I got a bowl and used the chips and salsa coupon.
My bowl was a bit sparse, nothing like the one she fixed for a person ahead of me who also ordered no rice. That may have been because when the girl asked me what kind of rice I wanted I said none, she said brown and I was a bit brusque when I stopped her from filling my dish with brown rice. The flavors never came together, just like a bad buffet. The seasoning on the chicken did not work for me. My chicken, veggies, and beans were cold and the runny sour cream made for an unpleasant sauce. The stale chips surprised me as there were lots of people there with their coupons.
The person who rang me up was courteous with the transaction and thoughtfully offered me a tray to carry my food.
Husband’s burrito bowl was more generous, though the food preparer/​order taker did ignore him and started to serve the customer behind him until he asked for assistance. There is a single queue at the store, so I do not know why she did that. He found his bowl quite filling and like the seasoning on the carnitas but agreed that the flavors just didn’t fit together well.
The dining room is well lit, the plastic-​ware, napkins, and beverage dispenser accessible. The tables had not been wiped down, but that was probably due to the large number of customers. The music was very loud and I think the chairs seemed to be picked to be highly uncomfortable. The angles on the seats and back are not the ones you normally find in furniture that people are intended to sit on. They do match the modern industrial décor of the dining room. The artwork up near the front is an Aztec chieftain done in modern industrial interpretation of Aztec artwork and well executed for commercial art.
The employees were polite and one of them shouted a cheery farewell of some sort when we left, though we couldn’t quite hear it due to the noise.
I’ve eaten to Chipotle once before, years ago, and did not care for the food then. I am glad that I had an opportunity to check them out again, but also that it was not an expensive one as I will not be back.

I know it’s not authentic Mexican food, but let me tell you, as a real Mexican I love this place! So delicious! It’s my family’s go to place, when we want something delicious, affordable and quick. The parking here can be a bit of drag, on their busier times, which is often, but other than that no complaints! Employees are usually pretty cheerful. I recently tried the sofritas bowl and it was tasty! I know Vegan is big thing now, so I like that they offer this option. If I’m feeling «meaty» I always get the barbacoa… I can’t say enough great things about the flavor in the barbacoa!

Used to come here with my boys weekly or more often and the parking lot was full and the line wrapped out the door. Was always great tasting and filling always satisfied.
Haven’t eaten here since the E. coli fiasco. Saturday, lots of empty parking, no line and the had to wait 5′ as they had no veggies.
Food… Same old goodness but make me wait for food to cook is a sign that they have lost their mojo. Very sad as I used to have to wait 10 – 15 in a long line

Came to get burritos tonight, I should have walked out the door when they said they were out of sour cream and mild salsa… But I was starving so we just ordered (how is chipotle out of salsa and sour cream??) the customer service was not good, not friendly at all. Then I get home and the burritos are horrible, the tortillas are so chewy you can’t even pull it apart, the chicken taste like it’s been there for hours and the rice is hard! I am so disappointed! But I guess that’s why we usually go to Baja Fresh! I will not be eating at chipotle again!

There’s nothing worse than driving 15 min because you want some chipotle and you get there and the staff has the doors locked 15 minutes before closing and ignores you. We all have jobs, we all want to leave work early, but guess what? We can’t! Sooo lame, never coming back.

Long lines and the staff aren’t very helpful. They seem to not be customer friendly. Food is same at the all but the service is what sets them apart and I recommend staying away from this location if you can.

Nice staff and good quality fast food. Wait no, take the fast part out. Line typically starts at the door during lunch or after work, the Chipotles I have gone to in the DC /​Virginia areas move their customers through at least three times faster, but u wouldn’t want to talk to any of those guys.
I try to order online to skip the line, but ²⁄₃ times they won’t be ready anyways…

The past few times I’ve been to this location there has been a problem (NOT fully cooked rice and frozen corn salsa). Yesterday I decided to give it another try. I went in wait wasn’t longer than 15 minutes. I think if I’m going to pay nearly $ 10 for a burrito I should get my money’s worth. I ordered a double wrapped burrito (free), a lot of white rice (free), half pinto beans and half black beans (free), double steak ($ 2.something), fajitas (free), sour cream (free), corn salsa (free) and cheese (free) and a side of corn salsa (free). Paid $ 10.25. Once I got home burrito was still warm and very good, I guess I will be returning but not as often.

I can’t get enough of this fake Mexican fast food. They go to great pains to serve only healthy raised meats. They are trying really hard and I love it.
The chicken is spiced just right, allowing you to taste it long after it is gone.
High quality tooth picks provided for the chipotle rice.

Don’t get me wrong the food is amazing. But the service at this specific locations is awful. The attitude of the employees is so negative. Every Time I go I feel like a bother. They always rush and act so impatient.
Last time I went I used a coupon from a race I participated in. The girl at the register had no problem with honoring it. Then a coworker came up, not realizing I was the one that used the coupon she said «did someone seriously just use that, it expired a month ago». If only she knew the customer who had just used it was standing right in front of her.